Kadian Scarlett-Moore

Kingsland, GA, ***** 912-***-****

Kadian Scarlett-Moore LinkedIn adyg05@r.postjobfree.com

Human Resource Management – Employee Conflict Resolution – Policy Administration

Employee Benefits HR Program Leadership Relationship Management Staff Satisfaction

PROFESSIONAL SUMMARY

Results-oriented and performance-focused HR professional with 15+ years of experience in developing, implementing, and updating HR policies to resolve complex employee problems and conflicts. Notable success in overseeing day-to-day functions of the HR department, including hiring/interviewing, payroll, benefits, and leave in line with company policies. Demonstrated expertise in conducting background checks and employment eligibility verifications. Adroit at recommending best practices for investigations during employee disciplinary meetings while ensuring full compliance with federal, state, and local employment laws and regulations.

HR Policy Administration: Demonstrated excellence in advising management and employees on HR policies/procedures and conducting HR policy training for new employees and managers to investigate and resolve employee complaints.

Program Management: Adept at spearheading HR programs and initiatives to monitor and improve employee experiences, from recruitment and onboarding to performance management and career development to retain top talent.

Employee Issue Resolution: Strong proficiency in facilitating the resolution of employee conflicts, complaints, and issues by managing the process of resolving employee issues, from initial reporting through investigation and problem resolution.

CORE COMPETENCIES

Employee Recruitment and Hiring

Interviewing New Candidates

Screening Process Improvement

HR Metrics and Employee Records

Data Analysis and Interpretation

Benefits and Policy Administration

Investigation and Disciplinary

New Hire Orientations

Documentation & Reporting

Training Program Management

Conflict and Problem Resolution

Performance Management

Team Training and Development

Compliance and Regulations

Employee Relationship Building

WORK EXPERIENCE

Human Resources Manager October 2021 – Present

Omni Hotels & Resorts, Fernandina Beach, FL/Amelia Island, FL

Oversee all human resources functions, including recruitment, employee engagement, investigations, disciplinary action, onboarding, employee relations, and legal compliance. Interact with corporate recruiters to screen candidates, conduct interviews, manage payroll, and extend offers. Provide effective recommendations to HR Director on organizing job fairs and posting jobs on LinkedIn and Indeed.

Maintained optimal staff levels at the hotel by successfully interviewing and hiring 75% of staff members, approximately 300 per month in collaboration with the recruitment team during peak recruitment seasons to meet the company’s staffing needs.

Delivered training on Office of Federal Contract Compliance Programs (OFCC) to 897 staff members; part-time, full-time, and international workers of food/beverage, accounts, finance, and engineering for 450 rooms, 53 villas, and 13-50 acres.

Increased the quality of candidates hired and reduced time-to-hire by leading recruitment efforts for 150 openings of destination resorts, nature centers, and restaurants with the HR team to deliver high-quality HR services to the company.

Enhanced overall effectiveness and skills of the hotel company’s employees and managers by providing effective training and best practices and creating an annual staffing guide; actively participated in job fairs at local and international levels.

Supported the HR Director and Assistant HR Director in developing innovative HR strategies to ensure full compliance with HR SOPs, conduct yearly financial audits, and implement new directives for the Omni service center.

Attracted and retained the right talent for Omni Hotel by coordinating effective recruitment initiatives, facilitating on-property training including new hire orientations, and implementing employee engagement programs and incentives.

Conducted associate disciplinary and harassment investigations thoroughly, including documenting all issues, timelines, and concerns and protecting the business/legal interests of Omni to maintain associate confidentiality and implement actions.

Administrative Assistant March 2021 – October 2021

Advantus Corp, Jacksonville, FL

Provided administrative support to the management team in processing direct shipping and managing orders for 12th Street shipping. Tracked time and attendance of labor for management. Assisted with human resources tasks, including onboarding new employees, managing employee records, payroll, and hiring process, answering FMLA questions, and maintaining documentation.

Optimized the direct shipping process of all products by supporting the company’s management team in improving shipping processes/procedures to ensure the delivery of high-quality products at the correct value to new and existing customers.

Elevated customer satisfaction by promptly responding to inquiries, providing exceptional customer service, and resolving issues. Improved communication with team members and departments to achieve the company’s goals/objectives.

Increased the company’s productivity and better outcomes by organizing and prioritizing work schedules and appointments; simplified and streamlined administrative tasks and procedures to reduce waste, save time, and minimize errors.

Reduced total costs of direct shipping for different products by negotiating with key vendors, identifying more cost-effective solutions, and optimizing the company’s resources to achieve financial objectives and drive business growth and success.

Residential Supervisor October 2019 – September 2020

Care Centers Of Nassau LLC., Yulee, FL

Administered daily operations of assigned houses by supervising and leading a team of direct care staff in providing direct support, care, and services to individuals in the houses. Communicated regularly with residents, families, and staff on new changes/updates in residential services. Maintained accurate records for all residents, including medical records, care plans, and progress notes.

Achieved resident satisfaction and received positive feedback from families by supervising residential teams, hiring, training, and leading 24 staff to provide medication/necessities to residents while following protocols during the Covid-19 pandemic.

Improved quality of life and well-being of persons with developmental disabilities by ensuring the provision of high-quality care and support to residents in close liaison with multi-disciplinary teams of caregivers to meet complex medical needs.

Addressed specific needs/preferences of residents by developing and implementing individualized care plans for residents; streamlined day-to-day operations of the residential facility, including scheduling, budgeting, and inventory management.

Enabled the individuals to achieve the highest level of independence by establishing and maintaining positive relationships with residents, families, and healthcare professionals to ensure delivery of the best possible services to residents.

Financial Technician/Administrative Secretary 2016 – 2018

Department of Defense (DoD) Education Activity

Served as a payroll service representative for district office and schools for processing bi-weekly employee payroll for 4,000 employees. Utilized general schedule (GS) and teachers' pay (TP) system to process payroll and manage budget/funds. Provided financial support to the DoD Education Activity, including processing financial transactions, preparing reports, and performing administrative functions.

Processed financial/pay transactions and managed open enrollment season to ensure eligible employees donated leave to union leave bank; recollected unused leave and allocated balances to all the approved employees of the organization.

Addressed payment issues and pay discrepancies by promoting a clear understanding of various school's work year calendars in coordination with the Defense Finance and Accounting Services (DFAS) to identify and resolve payment issues.

Conducted individualized training with the school secretaries/timekeepers to ensure timecard accuracy, maintain employee morale, reduce the risk of labor disputes/legal liabilities, and minimize errors/discrepancies in payroll processing.

Delivered retroactive pay adjustments and lane changes by analyzing pay transactions to determine facts, such as amounts to pay, interest payable on the amount, and extent of overpayment/underpayment to meet employees' financial needs.

Minimized complex discrepancies by reviewing and balancing all financial data and records; oversaw all aspects of ongoing data entry to update the Master Employee Record (MER) following GSA General Records Schedules (GRS).

Confirmed accuracy and completeness of financial records by processing and tracking financial transactions; contributed to preparing and managing budgets for managing all spending in line with organizational priorities and goals.

Secretary 2014 – 2016

Offered administrative and clerical support to the organization's management and staff in processing manual time cards/worksheets to ensure the accurate and timely running of non-union payroll. Maintained office calendar and organized appointments upon the request of supervisors and staff; scheduled appointments, participants, and location of meetings to meet the organizational goals.

Delivered high-quality work by reviewing correspondence prepared for the supervisor, checking for spelling and typographical errors, conformance to formats, and procedural requirements to support staff and management.

Responded to routine/non-technical requests for information, such as status of reports, suspense dates for matters requiring compliance, and information readily available from files to make informed decisions and take new, appropriate actions.

Acted as secretary for processing the dependents enrolled in the Marine Corps Base Community Services Program, tracking work time, ensuring community hours, and preparing detailed reports for the Inspector of General Office.

Efficiently typed the narratives and tabular material, including memorandums, correspondence, and reports from rough and revised drafts to provide quality documentation and ensure product compliance with internal regulations/guidelines.

Improved overall effectiveness of the organization's administrative functions while serving as secretary for developing and implementing new processes and procedures to streamline operations, increase efficiency, and reduce errors.

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ADDITIONAL EXPERIENCE

Administrative Office Manager, Marine Corps Community Services, 2014 –2014

Administrative Assistant, Defense Attaché Office, 2012 –2014

Assistant Store Manager, Wal-Mart, Beaufort, SC, 2008 –2011

EDUCATION

Master's Degree in Human Resources and Labor Relations, Pennsylvania State University, University Park, PA, 2018

Bachelor of Business Administration (BBA) in Business Administration, Walden University, 2016

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