DENISE PANTALEAO

*** * ********** **. *** *** adyfzk@r.postjobfree.com Pembroke Pines, FL, 33025 Mobile: 305-***-****

PROFILE

Experienced professional with expertise in marketing, merchandising, retail, customer service, sales, building relationships, and representing clients at big box retail chain. Received eight national consecutive awards as District Manager in multiple key performance indicators. Fast paced, multi-tasking, company growth-oriented producer. People oriented business professional with extensive experience working in various multinational industries. Energetic and innovative with demonstrated ability to work in teams, obtain solutions and produce results. Proactive problem-solver with effective leadership and strong communications skills. Multi-cultural and multilingual background fluent in Portuguese, English and Spanish.

PROFESSIONAL EXPERIENCE

NRS – NEPTUNE RETAIL SOLUTIONS, Miami 12/2020 to PRESENT

It is leading provider of shopper marketing services across the US and Canada, serving many of the world’s most well-known brands.

Area Manager – Boynton Beach to Key West, FL

The Area Manager is responsible for direct oversight part-time merchandisers who install and service Advertising and Merchandising programs in grocery, drug, convenience and mass merchandise outlets.

Essential Functions:

Hiring, training, and motivating a team of about 35 Part Time Merchandisers

Ensuring the team is successfully executing field programs

Holding direct reports accountable through reporting and auditing

Proactive anticipation of problems and situations and appropriate resolutions of same

Interfacing with clients and customers

The retail chains serviced include: Publix, Winnie Dixie, Fresco y Mas, Bravo, Sabor Tropical, Wholefoods, CVS, Walgreens, Target, Family Dollar, Dollar General, Wellsfargo, Ulta Beauty, Independent Supermarkets, Liquor and Spirits Retailers and many others.

GATE GOURMET, Miami 10/2018 to 11/2020

International Airlines Catering

Account Manager – Manager of Operations and Customer Service, (Latin America)

Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations

Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.

Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.

Ensures supply chain/purchasing has current up to date data and support purchasing requirements.

Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.

Communicates the customer goals and represents the customer interests to the local GGI team.

Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.

Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.

Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).

Owner of T-minus schedule to facilitate changes and bringing all departments together for success.

Maintains a professional appearance at all times. Treats the customer with dignity and respect

Daily reconciliation of delays and communications need activities as required.

Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc. from previous day. Drives root cause analysis.

Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.

Weekly inventory status checks.

Responsible for all customer communications, conflict resolution, and compliance on customer deliverables.

Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations

Ensures customer inventory sheet to be current and up to date par levels.

Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change.

Provides customer feedback to help customer reduce costs through inventory management.

Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory.

Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented.

AMERICAN GREETINGS, South Florida 2016 to 08/2018

Greeting card and party goods manufacturer.

Territory Sales Manager, (Miramar to Key West, FL)

Managed a territory including 150-200 retail accounts primarily consisting of supermarkets, mass channel and drug accounts

Hired, trained and managed a staff of Territory Lead, Trainers, Installers and 40-50 part-time merchandisers responsible for merchandising all American Greetings products within the assigned account space while servicing accounts on a regular basis

Managed all aspects of territory management including planning and conducting account calls, implement sales programs and promotions, and completing various administrative duties such as Payroll, Ordering Supplies, Monitor Tablet/Scanner and accessories.

Regularly met financial goals and generated revenue within your territory's accounts such as Target, Walmart, Party City, Five Below, Big Lots, Dollar General, Dollar Tree, Buy Buy Baby, Toys R Us, Babies and Naval Bases

Developed and maintained strong working relationships with store management

Planned and conducted account calls to increase sales by 17% within one year.

Raised team production scorecard from 17% to 100% within one year. Scorecard measured visits attainment, activities execution compliance and sales forecast attainment

ACOSTA MOSAIC GROUP – 2000 to 2016

ACOSTA SALES AND MARKETING, South Florida and Puerto Rico

Service Providers, marketing and merchandising providers for retail industry. 2014 – 2016

Unit Manager (same as District Manager) (2014– 2016) (South & West Florida and Puerto Rico)

Used industry and company specifics reporting mechanisms to accomplish goals.

Continually improved sales results and productivity of the retail selling organization significantly

Worked with clients to achieve in store results in line with client and company expectations.

Communicate value added by ACOSTA retail to clients and team management.

Utilized retail reports and reporting systems.

Communicated retail territory responsibilities to Administrative team, to ensure accuracy in the reporting systems.

Effectively and accurately, used industry technology; communicating retail priorities and coverage analyses to maintain an effective feedback and measurement system.

Requested and analyzed specific retail conditions information (through MEI, surveys, etc.) to develop database analyses and improve retail in-store presence results

Supervised, monitored and evaluated the personal developments of Retail associates and conduct annual Performance Agreements. Trained and developed full-time and part-time representatives

Optimized selling effectiveness in assigned territories by 23%. Identified training needs, desired system and work process improvements, and maintain effective balance of store set/surge work and retail store coverage

Conducted on-going recruiting of the retail selling organization

MOSAIC SALES SOLUTIONS, South Florida and Puerto Rico 2000 – 2014

District Manager (2002 – 2014) (Walmart, Sam’s Best Buy, Staples, Office Depot and Office Max)

Led & developed a team of Retail Sales Specialist across a district and motivated them to achieve

assigned business targets

Established and fostered strong partnerships with district retailers to enhance and promote brand

engagement. Drove overall sales lift for the district in 41%.

Analyze district sales and training data and identify trends to drive key business decisions and

initiatives

Conduct regular field visits within district to ensure excellence and value-add from your team’s store

engagements and training events

Manage and track district performance against assigned sales KPI's (Key Performance Indicators)

Analyze sales and market/territory data to provide guidance and direction for under-performing

markets within district

Responsible for calculating team KPI's, conducting performance reviews and disciplinary actions as

appropriate in conjunction with HR policies

Directly engaged in all recruiting and talent assessment efforts for open positions

Sales Specialist (2000 – 2002) (all chains above mentioned plus CompUSA and Circuit City)

Engaged large retail chain customers and sold phones, provided training and education

Performed as top Florida sales specialist surpassing sales expectations by about 300%

EDUCATION

Pontificia Universidade Católica do Rio de Janeiro

Human Resources & Business Management Master Degree (Rio de Janeiro, Brazil) Graduated

Universidade Gama Filho

Psychology – Bachelor, Teaching & Psychologist Degrees (Rio De Janeiro, Brazil) Graduated

Summary of Courses & Training

Retail – Sales – Merchandising – Marketing - Resets – Management - Multi locations management

Negotiator Training - Quality Control Management - Human Resources - Team Building - Performance Evaluation - Client & Employee Retention - Customer Service - Call Center Management

Customer Satisfaction - Inventory Management - Cold Calling

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