Debby Boyd

N**** Hwy EM

Watertown, WI *****

920-***-****

adyfzj@r.postjobfree.com

Summary Highly skilled leader with 20 years’ experience in staff management, budgeting and the day-to-day operations of a non-for-profit organization. Strong background in business development, effectively building loyalty and long-termrelationshipsandpartnerships with customers while growing brand awareness through market penetration and new market development.

The past 5 years was spent re-building the programat Luther Manor Hospice. Developedand over saw the creation of marketing material. Developing a strategic plan for rmoving the organization forward and taking it out in the community. Building relationships in the community and with community facilities. Contracts with facilities grewby60%inoneyear.

In my 18 years at Rainbow Hospice Care my work had helpetransfor Jefferson County into an ”island of excellence” for end-of-life care. That is, referrals have increased 70.5%, admissions have increased 60.0%, and average daily census has quadrupled,ultimately producing the second highest Medicare utilization rate (62.9%) by county in Wisconsin and allowing for the construction of our state-of-the-art inpatient hospice facility (2011) as well as implementation of a community-based palliative care program

(20150

Skills Program day-to-day operations

Staff recruitment,development & retention

Employee management

Effective communication & collaboration

Community engagement

Problem solving Program development

Provider education/orientation

Business & market development

Budgeting

Marketing and Clinical outreach

Hospice and palliative care clinical operations

Work History Director of Admissions, Vitas Healthcare, Memomonee Falls, WI 1/2023 to present

Responsibility for all admissions, intake, scheduling and relationship management of referrals sources. Part of the Executive Leadership team, 1

member of QAPI committee. Oversaw adissions team; program scheduler and RN's as well as marketing reps. This position requires ride-a-longs and coaching with RN's. Nurse and staff meetings, orinetation, develpment and training of afmission staff.

Director of Hospice, Luther Manor Hospice, Wauwatosa, WI 4/2018 to 1/2023

High level oversight of the day-to-day operations of the organization. Developed & participatedin Compliance and Quality programs, including being a member of the Quality Assurance & Performance Improvement (QAPI) committee. Created the annual strategic plan for the hospice including the marketing plan. Developed the emergency preparedness plan for the organization.Responsible for reviewing and updating policies and procedures. Participated on the leadershipteam.

Dirctor of Access and Program Development, Rainbow Hospice Care, Inc. - Jefferson WI 2/2013 to 4/2018.

Responsible for planning developing and implementing all organizational business & marketing development strategies, marketing communication, and public relation activities (external and intrnal). Oversee the development and implementation of support materials in marketing, communication, and public relations. Direct the efforts of the marketing communication and public relations staff and coordinated the strategic tactical levels and with other fuctions of the organization,

Director of Clinical Services, Rainbow Hospice Care, Inc. - Jefferson, WI 06/2004 to 02/2013

Responsible for day to day operations of the hospice program. Ensured compliance with Federal, state and local regulations. Participated in staff recruitment, development & retention of all clinical staff. Evaluated of contracted hospice vendors and providers. Reviewed admissions, discharges and deaths daily as well as participated in interdisciplinary team meetings. Created new employee orientation process. Member of Quality Assurance & Performance Improvement (QAPI) committee. Facilitated monthly nurse/social work team meetings to review current caseloads anddeliver ongoingeducation.

Staff Nurse, Volunteer & Spiritual Coordinator, Triage, Rainbow HospiceCare,Inc.– Jefferson, WI 06/2001 to 02/2004 In the early days of Rainbow Hospice Care, I held three different roles concurrently.

2

Clinic nurse, Watertown Family Practice LLC. —Watertown, WI 1992 to 2004

Room and collect data about the health status of the patient. Participatedinthe development of the plan of care with other team members and safely implemented that plan. Verifies the patients understanding of the purpose of visit. Provideinstruction/teaching to the patient per the educational plan. Assist provider withprocedures. Document care provided or procedures performed accurate documentation the patient record. Provide preventive care information and education.

Education American Intercontinental University On-Line - Hoffman Est, IL BBA: Healthcare Management, 2006

Graduate Cum Laude GPA 3.6

Americian Intercontntal University On-Line - Hofman Est., IL BBA: Business Administration

Graduate: Cum Laude 3.6

Special Living as a Leader

Training 2018-2020

Clinical Leader Program

Multi-View Incorporated, 2007

Committees Board of Directors

Wisconsin Hospice and Palliative Care Association

2020 to present

Chairperson of the Education Committee

Wisconsin Hospice and Palliative Care Association

2019 to present

Chairperson Rainbow Hospice Annual End of Life conference 2003 to 2018

3

Watertown Dementia Awareness Coalition

2013 to 2018

Non-Profit Hospice Collaborative Steering Committee 2013 to 2013 to 2018

Chairperson Hospice Collaborative Regulatory Monitoring/Forms Monitoring/Forms Committee

2013 to 2018

Chairperson Rainbow Hospice Care Veteran Committee 2014 to 2014 to 2018

Wisconsin Hospice Veteran Partnership

2015 to 2018

4

Contact this candidate