Jason Smith

Dallas, OR Cell/Text: 503-***-**** Email: adyfzb@r.postjobfree.com

Summary

Detail-oriented professional with a strong understanding of caregiving and customer service practices. I am skilled in different aspects of caregiving and have had the opportunity to apply and refine my skills as a Direct Support Professional at Collaborative Living. I would welcome the opportunity to apply my skills and learn from you as a part of your company.

Skills & Qualifications

First Aid, CPR & AED Certified (Adult/Children)

DHS Core Competencies 1&2

Food Handlers Certification

Oregon Intervention System Certification

Knowledge of industry specific software (Therap)

Strong understanding of Microsoft Office Suite (Outlook/Word)

Bright demeanor and positive attitude

Education/Certifications

High School Diploma - Central High School Independence, OR

Work Experience

Collaborative Living – Direct Support Professional/Personal Care Support Worker 6 years

Provide direct care and support to adults with disabilities or special needs in their daily living activities, promoting their independence and well-being.

Assist individuals with personal hygiene tasks, including bathing, grooming, dressing, and toileting, ensuring their comfort and dignity.

Support individuals in meal planning, preparation, and feeding, considering their dietary needs and preferences.

Administer medications and treatments as prescribed, following proper protocols and maintaining accurate documentation.

Assist with household tasks such as cleaning, laundry, and organizing, ensuring a clean and safe living environment.

O’Reilly’s Auto Parts – Customer Service Support Manager 2 years

Train, coach, and supervise a team of customer service representatives, providing guidance and support to maximize their performance and professional growth.

Develop and implement customer service policies, procedures, and standards to ensure consistency and efficiency in customer interactions.

Handle escalated customer inquiries, complaints, and issues, resolving them in a timely and satisfactory manner while maintaining customer satisfaction.

Conduct regular performance evaluations and provide ongoing feedback to team members, recognizing achievements and identifying areas for improvement.

Maintain positive relationships with key customers, addressing their concerns, providing personalized service, and identifying opportunities for upselling or cross-selling.

Walmart – Sales Associate (Electronics) 8 years

Assist customers in selecting and purchasing electronic products, including computers, smartphones, televisions, audio systems, and accessories.

Stay knowledgeable about the latest technology trends, product releases, and industry developments to provide accurate and up-to-date information to customers.

Process sales transactions accurately and efficiently using the point-of-sale (POS) system, including handling cash, credit card, and electronic payments.

Maintain a clean and organized sales floor, including product displays, signage, and promotional materials.

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