BONNIE FONTANA Growth-Minded Project Manager

Greeneville, TN 37745 adyfyl@r.postjobfree.com 423-***-**** AMBITIOUS TEAM-ORIENTED LASER-FOCUSED SELF-DIRECTED Project Management Leader with analytical and business operations aptitude combined with creative problem- solving skills, strong leadership, and outstanding project management. Cross-functional, collaborative team-player able to steer efficient resource allocation within schedule-driven settings. Skilled in constructing detailed roadmaps to deliver cost-effective, solution-oriented products and programs. Articulate communicator and active listener able to identify critical pain points and reliably execute simultaneous deliverables. Quick study with new tools and technologies. SELECTED CAREER HIGHLIGHTS:

PROJECT-DRIVEN OPERATIONS BUILDER:

Successfully managed numerous projects nationwide

leveraging and driving a multistate workforce.

Conducted deep workflow analysis and provided

expert consult for healthcare clinics throughout the U.S.

OPTIMAL PERFORMANCE-BOOSTER: Built high-

performance teams via strong decision-making, team building, and coaching. Led accountability via efficient project management and Agile / Scrum methodology.

PROCESS INNOVATOR: Leveraged technology to

implement modern processes for maximized return-on- investment (ROI) of GE Centricity EHR platform & increased user adoption of policies for efficient clinical workflows.

INDUSTRY THOUGHT LEADER. Optimized operational

results to promote provider visibility & accountability, ensuring departmental standards-compliant with

regulatory laws (e.g., OSHA, CLIA, HIPAA, FMLA) and company guidelines for multi-clinic sites & specialtie Core Skills: Business Development Healthcare Information Systems Consumer Trends & Marketing Risk Management

& Analysis Project Management & Leadership Cross-Functional Collaboration Team Management Training & Development Financial Management Quality Improvement Compliance Adherence Data Management & Reporting Professional Experience

IQVIA Remote Sept 2021 - Current

Project Manager

Develop project plans for onboarding clients for all areas of the project scope. Drive operational efficiency by formulating detailed development cycle plans and resource allocation in line with pre-set goals and timelines.

Responsible for interactions with cross functional teams to ensure all deliverables are being met.

Document project progress including implementation, timelines and project course.

Effectively manage day to day operations of financial assistance counselors.

Standard operation procedures and workflow creation.

Examine data analytics for quarterly business reviews and program trends.

Onboarding of new and transition programs.

Creation of business rule documents.

Assist with data specifications with correlation to the CRM buildout.

Present on demand data to Executive Team as requested.

Establish and maintain effective working relationships with all company support departments.

Provide communication and follow up to ensure staff are fully informed of all new information related

to products, procedures, customer needs and company related issues, changes, or actions. FIRST CALIFORNIA PHYSICIAN PARTNERS (TENET HEALTHCARE) Modesto, CA 2019 - 2021 Market Operations Manager (Feb 2021 – Sept 2021)

Practice Manager, Cornerstone Family Medical Group & FCPP Podiatry (2019-2021) Develop data-driven insights while overseeing operational reporting and forecasting via measurable key performance indicators that drive the business forward. Contribute to complex, high-level data analysis and communicate actions, results, BONNIE FONTANA adyfyl@r.postjobfree.com 423-***-****

Experience, Continued…

and initiatives across customers and sites. Serve as the primary point of contact with regional leaders to ensure operational performance output in alignment with business/account strategies.

Deliver sustaining results by applying strong project management skills, implementing clear communication strategies, and quality management/outcomes analysis. Drive daily huddles and routine meetings with providers, leaders & staff.

Lead operational performance team using constructive coaching and motivational management. Empower staff and provider development via active performance evaluation and reinforcement.

Cultivated strong workforce by administering to clinic’s human resource needs including talent acquisition & orientation, scheduling, payroll, and file maintenance for licensures and CPRs for clinical staff.

Displayed strong financial acumen to oversee and work cross-functionally with billing and revenue cycle management teams for timely preparation of budgets, variance reports, and claims monitoring. SEITY HEALTH / SUITEROMEO (Established by ROMEO MEDICAL CLINIC) Turlock, CA 2007 – 2019 Project Manager, Whole Health Wellness Program (2014-2019) / Documentation Services (2007-2019) Expertly oversee project lifecycle management spanning areas of design, programming, testing, and installation for projects designed to implement robust wellness programs and institute medical form solutions. Drive operational efficiency by formulating detailed development cycle plans and resource allocation in line with pre-set goals and timelines.

Serve as an ‘Onsite Consultant’ for clinics nationwide in areas of workflow analysis and process building for external compliance agencies to meet quality improvement and reporting needs.

Prioritize effectively and maintain a culture of transparency by closely coordinating with team members on project status. Collaborate and engage with customers via phone and 1:1 meetings to deliver status updates.

Facilitate influential marketing efforts to foster program engagement including social media and creative web design.

Spearheaded development and implementation of development cycle plans and resource allocation under company guidelines. Developed and conducted medical provider, support staff, and administrative training.

Boosted clinical practice collections 50%. Championed innovative path to comprehensive data capture for improved provider reporting and quality needs within the first month of implementation.

Orchestrated foundation of company’s form suite via strategic application of initial design specifications and content, resulting in delivery of best-in-class service and 24/7 support to all clients nationwide. ROMEO MEDICAL CLINIC Turlock, CA 2006 – 2019

Practice & Information System Administrator

Render keen oversight to daily clinic operations and all clinical and clerical staff, sustaining team-oriented work environment. Implemented procedures for external compliance agencies to meet quality improvement & reporting needs.

Achieve higher service satisfaction rates by serving as a liaison for clinical/technical administration and support staff, as well as open communication with client accounts and facilitation of staff meetings.

Maximized bottom-line performance in initiating operational efficiencies, leading to organizational transformation, and outstanding results such as digital processes for maximized ROI and improved policies for optimal clinical workflow.

Implementation of practice re-design work including Patient-Centered Medical Home Accreditation, Practice Transformation, Quality Improvement, Ambulatory Care, Quality and Efficiency metrics, and EMR Additional Background

Medical Assistant / Orthopedic Technician VALLEY HAND CENTER, Modesto, CA 2004-2006 BONNIE FONTANA adyfyl@r.postjobfree.com 423-***-****

Technical & Other Skills of Expertise

Microsoft Project Visio Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, Publisher) SQL Database Project Management Platforms (Asana, Smartsheets, Trello, etc.) Kronos Data Analysis Customer Relationship Management (CRM) KPI Management Cost & Controls Management Workflow Optimization Critical Thinking

Issue Resolution Time Management Project Support / Management & Facilitation Strategic Planning / Resource Allocation Staff Supervision / Performance Management Process Improvement / Procedure Implementation Knowledge of clinical quality metrics such as RAF, HEDIS, NCQA or National Quality Forum type metrics Education / Professional Development

Bachelor of Science (BS), Health Administration Information Systems, University of Phoenix Associate of Science (AS), Applied Sciences, Modesto Junior College, Modesto, CA Active Coursework: Master of Project Academy Self-Paced Courses. PMP®, MS Project®, CAPM®, PMI-ACP®, Lean Six Sigma, Agile, Scrum, Prince2®, MS Excel® and more Pending PMP Certification, expected 2023 Community Involvement

President and Cheer Coach, Modesto Rams Youth Football and Cheer Marketing and Social Media Administrator Modesto Rams Youth Football and Cheer Chairperson (Survivor Chair, Fight Back Chair), American Cancer Society Relay for Life / Cancer Action Network Public Relations, Fundraising and Events Coordinator, Bel Passi Baseball BONNIE FONTANA adyfyl@r.postjobfree.com 423-***-****

BONNIE FONTANA Growth-Minded Project Manager

Greeneville, TN 37745 adyfyl@r.postjobfree.com 423-***-**** Dear Hiring Manager:

I am thrilled to submit my resume for review in pursuit of a rewarding role within your organization. My qualifications include 15+ years’ experience within the healthcare industry managing multiple concurrent projects, improving execution of operations, and implementing strategies to build and improve loyal partnerships. Spanning a spectrum of skills across areas of operational leadership and direction, my diverse skill set includes: Healthcare System Management Project Management & Administration Process, Quality, & Efficiency Improvement

KPI Management Controls Management Workflow & Resource Optimization Full Lifecycle project management By applying sharp people skills and responsible team oversight, I have built, trained, and led productive operational leaders, yielding high-performing results. As a forward-thinking management professional, I transformed and scaled project initiatives in alignment with visionary goals and business plans, successfully positioning organizations for accelerated growth. As a strong driver and builder of innovative marketing and operations-based strategies that grow bottom-line, my record of performance has resulted in wide-spread organizational transformation across healthcare business units, in addition to:

Built resilient teams while fueling meaningful collaboration, innovation, and growth. Empowered agency and staff development via accountable supervision to exceed expectations while ensuring organizational efficiency and success.

Demonstrated meticulous organization, multitasking, and time management skills to conduct a wide range of tasks. Tackled multiple initiatives simultaneously to meet tight deadlines and transform ideas into results.

Evaluated and implemented technical aspects of systems, processes, and controls to mitigate risk and comply with industry regulations related to the build, design, security, and deployment of healthcare/business applications.

Championed innovative product offerings, including integration of modern digitalized platforms. Demonstrated excellent interpersonal skills to instinctively identify and translate key business needs into actionable systems.

Maintained a methodical, growth-focused, and results-driven approach to lead project coordination efforts. Aided in defining project-specific activities, deliverables, and timelines needed to meet goal/service objectives.

Achieved directives by strategically leveraging data-driven results and resourcefulness to steer on-time completion of multiple projects for continuous improvement, seamless operations, and enhanced productivity.

Managed and maintained positive working relationships across all organizational levels. Promoted open communication and propelled persuasive marketing efforts via outstanding presentation skills. Complemented with deep knowledge of medical terminologies, coding technologies, and revenue cycle processes, you will gain a qualified project leader, goal-driven to propel performance and accountability. For more insight into my background and qualifications, I invite you to review the enclosed resume. I am confident you will find me to be a value-added asset to your company.

Thank you for your thoughtful consideration, and I look forward to speaking with you soon! With sincere interest,

Bonnie Fontana

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