CURRICULUM VITAE

ANUP KUMAR

Address: H.NO- ***/*,

Sagarpur West, s

New Delhi- 110046

Phone No – +974-********(Qatar),+91-981******* (India). E-mail- adyfy4@r.postjobfree.com Passport No- S 9572501 OBJECTIVES

Looking for excellent growth, prospects and for the betterment of the organization to and give my best output through my best performance. EDUCATIONAL QUALIFICATION:

• Bachelor(B.Sc) Degree From Jai Prakash University Chapra. (2002- 2005)

• 12th From Bihar Board (2002)

• 10th From Bihar Board (1999)

PROFESSIONAL QUALIFICATION:

• Three Years Diploma In Hotel And Catering Management From Durgapur, Kolkata (2006-2009)

• P.G.D.M. in Operation From Symbiosis Distance Learning, Pune (2009- 2011) TRAINING EXPERIENCE:

• Six Month IT From Hotel Sun & Sand, Shridhi.

SOFTWARE KNOWLEDGE:

Opera 5.0Hotel Edition

• Onq

CORE COMPETENCIES

• Excellent Typing Skills

• Excellent computer skills, PC & Internet

• Supervision of employees to efficiently perform duties and complete tasks on schedule.

• Professional Phone Manner

• Handle multiple priorities and ensure timely follow up of critical issues.

• Commitment to Company success

• Maintaining healthy work atmosphere among all the concerned departments.

• Ability to survive stressful situations during peak crowd periods.

• Impressive communication & interpersonal skills. COORDINATION

• Coordinate office management activities for the Managing Director. Respond to public inquiries

• Responsible for handling incoming and outgoing mails.

• Maintain the general filing system and file all correspondence. IT SKILLS

• Multi-functional perspective

• Acquired great knowledge in Microsoft Dynamics AX Software.

• Ability to handle multiple issues of increasing complexity

• Plays a role in developing corporate vision

• Delegates

• Utilizes resources effectively

• Develops multifunctional integration skills

• Exercises power effectively

• Conceives and manages change

• Manages communication relations

• Proficient in MS Office Suite (Word, Excel & PowerPoint), e-mail applications

& internet research.

WORKING EXPERIENCE:

CURRENT TO PREVIOUS

Company Name: Facility Management and Maintenance, Qatar. Designation: Operation Supervisor at Hamad International Airport. Duration: 23-Feb-2019 to till date.

KEY RESPONSIBILITIES:

• Work as a Facility Supervisor in V.V.I.P Lounge in Airport.

• Assign working their duties and inspects work for conformance t o prescribed standards of cleanliness.

• Investigates complaints regarding housekeeping service and equipment and takes corrective action.

• Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.

• Coordinates work activities among departments.

• Conducts orientation training and in –service training to explain policies, work procedure, and to demonstrate use and maintenance of reequipment.

• Inventories stock to ensure adequate supplies.

• Evaluates records to forecast department personnel requirements.

• Makes recommendation to improve service and ensure more efficient operation.

• Prepares reports concerning room occupancy, payroll and department expenses.

• Attends staff meeting to discuss company policies and patrons complaints.

• Issues supplies and equipment to works.

• Establishes standards and procedures for work of housekeeping staff.

• Advise manager, desk check or admitting personnel of rooms ready for occupancy.

Records data regarding work assignments, personnel action and time cards and prepares periodic reports.

• Screens jobs applicants, hires new employees and recommends promotions, transfers and dismissals.

Hotel Name: Country inn & Suite Hotel, Sector-12, Gurgaon. Designation: Housekeeping Executive

Duration: April 2017 – Jan-2019 KEY

RESPONSIBILITIES:

• Inspect 50 guest rooms on a average in day to ensure compliance with cleanliness maintenance and set – up standards as well as to verify them.

• Provide training, coaching and counseling for better performance to house keeping staff.

• Ensuring pest control, preventing maintenance and deep cleaning schedules are followed for all areas.

• Carried out snagging and re snagging of the guest rooms as well as public areas.

• Monitoring and controlling house keeping procedure including key control, security and emergency procedures health and safety for employees and guest.

• Organizing the staff activities such as team building. WORKING EXPERIENCE:

Hotel Name: Royal Catering, Abu Dhabi,UAE. Designation: Supervisor in Housekeeping

Department . Duration: January 2015 - : Febuary

2017

Project: Formula One, NMDC Guest House, ALHOSN. KEY RESPONSIBILITIES:

• Assign working their duties and inspects work for conformance t o prescribed standards of cleanliness.

• Investigates complaints regarding housekeeping service and equipment and takes corrective action.

• Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignments.

• Coordinates work activities among departments.

• Conducts orientation training and in –service training to explain policies, work procedure, and to demonstrate use and maintenance of reequipment.

• Inventories stock to ensure adequate supplies.

• Evaluates records to forecast department personnel requirements. Makes recommendation to improve service and ensure more efficient operation.

• Prepares reports concerning room occupancy, payroll and department expenses.

• Attends staff meeting to discuss company policies and patrons complaints.

• Issues supplies and equipment to works.

• Establishes standards and procedures for work of housekeeping staff.

• Advise manager, desk check or admitting personnel of rooms ready for occupancy.

• Records data regarding work assignments, personnel action and time cards and prepares periodic reports.

• Screens jobs applicants, hires new employees and recommends promotions, transfers and dismissals.

WORKING EXPERIENCE:

CURRENT TO PREVIOUS

Hotel Name: Park Plaza Hotel Shahdara, New Delhi (Pre. Opening). Designation: Housekeeping Supervisor Duration: Sep-2012-Jan2015. KEY ESPONSIBILITIES

• Allocation and planning for staffing as area requirement.

• Making an action plan for corrective action taken & preventive action to avoid future complaints.

• Lessoning with various departments for smooth functioning of the department.

• Implement and training associates on SOP.

• Regular inventories of linen /miscellaneous and uniforms for bettercontrol.

• Attends staff meeting to discuss company police and patronscomplaints.

• Established standards and procedures for work of housekeeping staff

• Checking and reporting on any discrepancies found in the occupancy Records data regarding work assignment, personnel action and time cards and prepares periodic reports.

• Screens jobs application, hires new employees and recommends promotion, transfers and dismissals.

• Regular checking for AMC contracts for machine maintenance and training staff on use of the same.

• Making a list for MRT rooms and discussing the room maintenance concerns with concerned HOD.

Hotel Name: Aman Resort New

Delhi Designation: Room

Associate Duration: October 2010 –

August 2012

KEY RESPONSIBILITIES

• Assigned with the Housekeeping department.

• Responsible for manning activities such as guest floors, public areas, preventive maintenance, inventory.

• Co-ordination with other department and generate outstanding comfort for all external and internal customer.

• Responsible for the cleanliness, maintenance, job allocation, store, inventory of the linen & equipment.

• Monitor progress of activities.

• Retrain staff to procedure whenever necessary.

• On the job training to be given to operatives at all time necessary.

• Ensure staff welfare supports are auctioned

• Ensure safety policies and practiced are followed. Company name: Ocean Spray Hotel, Pondicherry, (Pre. Opening) Designation: Team Leader

Duration: Oct 2008 –

Sep 2010

KEY RESPONSIBILITIES

• Ensuring defect tree rooms are provided to the guest with highest level of cleanliness.

• Understanding anticipating each guest personal profile and providing individual recognition.

• Proactively anticipating and reinforcing guest preferences.

• Ensuring guest preferences is met upon arrival and at every visit.

• Communicating with guest at every opportunity to get their feed back.

• Practicing and promoting effective and timely recovery of guest complaints.

• Being a team player by supporting each other in achieving strategic objective.

• Taking an active leadership role in the workplace and ensuring high standards of guest as well as personal safety and hygiene.

• Attending training to improve work performance and maximizing potential

• Being environmentally conscientious by conversing water and energy and ensuring proper garbage management

• Creating a positive and relaxed working environment

• Maintaining the supply cost and quality standard

• Always appreciated for resource and people management skills

• Training Contractual staffs regarding personal grooming, usages of chemicals and maintaining of equipments.

ACHIEVEMENTS:

Got the best employee of the month June (Royal Catering UAE) Got the best employee of the month August ( Park Plaza Hotel) PERSONAL DETAILS:

Father’s Name - Ramesh Kumar Shrivastava

Date of Birth - 05/08/1984

Martial Status - Married

Nationality - Indian

Language known - English, Hindi

Hobbies - Reading Book, Listening Music

Permanent Address - H No-381,Ward no- 01,Harkhauli Po+Ps-Mirganj, Dist- Gopalganj- State- Bihar -Pin-841438 I hereby declare that the information given above is true to the best of my knowledge. If given a chance, I will try my best to come true to your aspirations and will prove my mettle in most trying situations

Place :

Date : ANUP KUMAR

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