Ruth Menard, BA, MBA

203-***-**** • adyfwq@r.postjobfree.com • https://www.linkedin.com/in/ruthmenard

Well-organized professional with Seven years of experience in Operational management, Nonprofit Organizations management industry, Strong community and social services professional, training and development, and change management. Highly effective communication skills, verbal and written. Excellent interpersonal skills, having dealt with a broad diversity of populations.

• Worked with the homeless population and at-risk population individuals, families, veterans, clients with educational challenges, limited language, and communication skills, including clients with substance use disorders, medical and mental health needs.

• Knowledgeable and experienced in serving clients of cultural diversity and LGBTQ.

• Proficient knowledge of local, state, and federal statutory guidelines that facilitate my ability to protect and advocate for the welfare of assigned clients.

• Strong ability to manage office functions and direct personnel to meet the needs of the organization.

• Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

• Well versed in hiring, interviewing, and training of employees. CORE SKILLS

• Microsoft Office Suites

• Customer Service

• Analytical Financial Reporting

• Leadership Training

• Office Management

• Strong Communication Skills

• Time Management

• Bi-Lingual: English/French/Creole

• Supervising

• Strong Communication Skills

• Problem Solver

• Creating policies or procedures

PROFESSIONAL EXPERIENCE

Beth-El Center, Inc.; Milford CT 2018- 2022

Director of Programs & Facilities (2020-2022)

Responsible for overseeing the day-to-day operations of 34-bed homeless shelter and food program, including human resources, facilities maintenance, employee development, and staff management.

• Supervised 17 shelter programs staff that includes Case Managers, Housing Specialists etc.,

• Create and implemented shelter documentation among program areas and implement training materials for staff.

• Worked with staff to develop objective performance measurements across all programs areas to ensure consistent, high-quality evaluation and goal setting for all employees.

• Maintained employee files as to ensure accuracy and compliance.

• Responsible to complete new hire onboarding processes including training.

• Conducting onsite audit with Executive Director and recommending corrective actions.

• Conduct yearly performance reviews.

• Completed monthly status reports for program and facilities for board packet mailing.

• Prepared Department of Veterans Affairs monthly billing.

• Generated semiannual report to primary funder, Community Development Block Grant.

• Provided weekly updates to the Executive Director regarding census data, client issues, personnel concern, or any relevant issues that may impact the efficient and effective services to clients.

• Assisted Executive Director with the recruitment, hiring, Termination processes, and oversight of all staff members.

• Participated in regular Senior Management meetings to review cases to ensure compliance with operating policies and procedures.

Housing Specialist/Duty Service Coordinator (2018-2020)

• Assessed housing barriers of homeless individuals and families to determine needs.

• Facilitate relationships among the landlord, tenant, and case manager to ensure a successful housing experience for the client. Facilitated routine communication channels (verbal/written) between tenants and landlords.

• Assessed client's strengths and barriers for stability and progress towards independence in areas of problem-solving skills and positive supports.

• Complete Department of Homeless monthly report (DOH).

• Collected and reported program data to various funders requirng data. HELP USA Help Supportive Employment Center; New York, NY (2016-2018) Housing Specialist /Case Manager

• Advocated for adult men transitioning into employment and housing.

• Established resources and professional relationships to create housing and employment opportunities for over 200 homeless single adults.

• Completed housing intake assessments, case management services, and facilitated independent development plans to over 52 individuals on a day-to-day basis.

• Routinely input pertinent client data into the CARES data and information system.

• Worked collaboratively with the housing director, housing brokers, job developers, and other housing providers to facilitate the housing process for all divertible assessed clients.

• Assisted clients with appropriate related rental assistant programs: LINC, SEPS, 2010E, Pathway Home, and One-Shot Deal and other HRA related housing benefits.

• Oversaw the distribution of all housing applications and maintained correspondences relating to housing interviews and vacancies.

• Placed eight single adults into housing and independent living monthly. EDUCATION

Master of Business Administration

Strayer University; Piscataway, NJ

Bachelor of Arts in Political Science

Western Connecticut State University; Danbury, CT

CERTIFICATIONS

Criticism & Discipline Skills for Manager and Supervisors Fred Pryor Seminars; Mission, KS Payroll Law Fred Pryor Seminars; Mission, KS

Leadership & Management Skills for Women Fred Pryor Seminars; Mission, KS How Managers Become Great Leader Fred Pryor Seminars; Mission, KS Mental Health First Aid Certified 2022 Mental Health First Aid USA; Fair Housing Certified ACT’s Case Management Training Institute Connecticut Adult and Pediatric First Aid/CPR/AED American Red Cross

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