Data Entry Customer Service
Resume:
MARTA ORNELAS
**** **** ***** *** ******* Tx ****1 PH: 210-***-**** EM: ***********@*****.***
Summary
Highly motivated individual seeking to a secure a challenging position in a reputable organization to expand my learnings, knowledge and skills to grow professionally. Ability to work independently, creating effective presentations, cross training staff to establish organizational goals. Skills
Ability to assess and comprehend the original
message and make the translation. English and
Spanish.
Remarkable ability to handle multiple tasks while retaining quality standards.
Strong writing ability to document.
Extreme attention to detail and organizational skills.
Excellent interpersonal skills, including good
communication skills, listening skills and attitude.
Optimistic and dedicated advocate for minorities, the disabled and the community.
Able to work both as part of a team as well as
independently with little to no supervision
exercising a high level of confidentiality.
Experience
Endeavors-Pecos TX/Medical Records Clerk 05/2022 – 07/2023
Assure that all PCC records are preserved in native form, whether physical or digital in accordance with ORR policy and federal guidance.
Familiar with all processes within PCC that generate records to be maintained.
Assure that a digital copy exists of any and all records produced in physical form.
Maintain and clean PDRIVE by removing duplicate files, file any document scanned outside of assigned files under correct file.
Scanning and Uploading of Shelter Records to P-Drive.
Upload any medical documents pertaining to residents under P-Drive.
Other duties in support of quality and process improvement as may be assigned. Endeavors-Pecos TX/Youth Care Worker 04/2022 – 05/2022
Responsible for providing a safe, structured environment that meets the needs of the client while always maintaining professional and acceptable boundaries.
Provide consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
Monitor all areas of the shelter to ensure compliance with facility rules, policies, procedures, and protocols.
Hyper-sanitization of all areas in the shelter.
Address procedural violations with residents to ensure a clear understanding of expectations and to assist resident with achieving compliance.
Conduct orientation/assist with intake, assign beds and lockers, issue linens/personal supplies and other items to residents entering the shelter.
The Center for Health Care Services/Patient Financial Representative 02/2020 – 04/2022
Provide outstanding customer service in assisting customers regarding requests for information and assistance resolving questions or complaints concerning medical billing.
Maintained patient confidentiality via HIPAA rules and regulations.
Handle all self-pay patient inquiries by telephone, fax, and E-mail and facilitated payment arrangements according to HIPAA Compliance guidelines.
Work within a high-pace, high volume environment which requires an aptitude for multi-tasking.
Process high volume data entry including scanning, copying/faxing, filing, electronic communications and verifying information in electronic health records.
Perform clerical duties, order, and data entry utilizing multiple computer systems.
Allocate weekly reimbursement suspense report to avoid write offs. Baptist Emergency Hospital/ Patient Access Specialist 04/2017- 02/2020
Excellent data entry and patient interviewing skills.
Interview new patients and collect needed medical and insurance information.
Called insurance and verified coverage.
Process high volume data entry including scanning, copying/faxing, filing, electronic communications and verifying information in electronic health records.
Maintained patient confidentiality via HIPAA rules and regulations. Children’s Hospital of San Antonio/ Patient Access Specialist 10/2013- 05/2018
Excellent data entry and patient interviewing skills.
Utilized excellent customer service skills to gather needed information.
Greet newly arriving patients and complete patient registrations.
Interview new patients and collect needed medical and insurance information.
Entered patient data into the hospital’s electronic system.
Called insurance and verified coverage.
ACMG/CONCENTRA-Front Office Specialist 10/2008-10/2013
Enter data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into computer.
Answer telephones and direct calls to appropriate staff.
Greet visitors, ascertain the purpose of the visit, and direct them to appropriate staff.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Compile and record medical charts, reports, or correspondence, using a typewriter or personal computer. Education
Career Point/April/2006
Medical Secretary
Sidney Lanier High School/June 1999
High School Diploma GPA 4.0
Certifications
FEMA
IS-00100.c
IS-00200.c
IS-00700.b
IS-00800.d
CPR
TIER 2 Favorable Adjudication
TEXAS CHILD ABUSE/NEGLECT
CENTRAL REGISTRY (Favorable)
Contact this candidate