Customer Service Team Member

Fatoumatta Ceesay

New York, NY, ***** 347-***-**** *******@*********.***

Education

CUNY Hunter College New York, NY Graduated - June 2022 Bachelor of Arts, Major: Psychology, Minor: Africana and Puerto Rican/Latino Studies, Women and Gender Studies GPA: 3.5/4.0

Professional Experience

Bartender Applebees New York, NY May 2020 - Present

● Prepare drinks according to Applebee’s standards. recommend specials and replenish drinks as needed

● Crafted cocktails, poured wine and beer, and served liquor, checking IDs and reporting any underage issues

● Provide a positive guest experience, interact with patrons, and handle gambling play and payouts Receptionist 14th Street Medical Arts Radiology New York, NY Dec 2022 - Present

● Maintained current and accurate medical records, scheduled appointments, and billed insurance for multiple patients per HIPPA policy and clinic standards

● Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing

● Contracted pharmacies regarding authorizations and refills and called patients to explain physician notes and test results

● Collaborated with the billing department, insurance companies, medical department and updated patient information to ensure all information was input accurately

● Used computerized data management systems to organize immense datasets and coordinate care details for large patients

● Organized, cleaned, and disinfected the office, waiting room, front desk, and kitchen area to keep a clean workspace, increasing patient satisfaction significantly

Team Member Starbucks New York, NY August 2017 - Present

● Managed a cash register in areas of purchasing, returns, coupons, and exchanges

● Provided excellent customer service by answering customer questions and resolving customer complaints

● Conducted sale referrals, cross-sell products and introduce new products to customers

● Collectively maintained organization, cleanliness, and sanitization of all work areas Entrepreneur & Doula The Harlem Doula New York, NY February 2020 - Present

● Completed comprehensive 7-week training program to earn full-spectrum doula certification through community-based organization; independently own and operate small business providing doula services in Harlem

● Communicate with expecting mothers to recruit new clients and provide education on the value of doula services

● Manage finances by establishing sliding scales and payment plans, offering pro bono services for low-income clients

● Provide continuous emotional, educational, and physical support and health assessments for mother and newborn during labor, birth, and breastfeeding

Intern Alliance for Downtown New York New York, NY August 2022 - November 2022

● Effectively communicated with storefront business operators on a daily basis, transfer recordings into a data system, and help to analyze survey findings

● Planned and coordinated community events conducted neighborhood survey and bolstered community outreach through advertising, designed foundation displays, led community organizing workshops, and maintained databases

● Assisted the marketing team with digital and print asset creation using blog, video, and social media channels Leadership Experience

African Student Union Club Member New York, NY September 2018 - June 2022

● Supported event planning and operations for large school events that embrace and represent African culture

● Successfully planned and executed meetings, lunches, and special events for groups of at least 50 students Skills

● Strategic thinking, problem solving, and presentation skill

● Excellent written and oral communication skills

● Established data collection standards to ensure integrity of collected information and meet compliance regulations

● Proficient in the use of Microsoft Word, PowerPoint, Excel, Outlook, and Google Apps

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