Mental Health Customer Service
Resume:
Ursula M Adams
Lumberton, MS **455
****************@*****.***
Experience
**/**/****-**/**/2023
Mental Health Therapist
Southwest Mental Health Complex
*** ******inton St
Tylertown, MS 39667
• Intake/Assessment
• Individual therapy
• Treatment plan
• Day treatment
12/04/2021-03/06/2022
Mental Health Therapist
Mississippi Behavioral Health Services
2007 Wildwood Rd
Picayune, MS 39466
● provide strength-base, solution focused supportive therapeutic services in the community.
● knowledgeable of client’s strengths, diagnosis, treatment goals, and treatment plan.
● develop individualized crisis recovery plans to reduce risk of harm to self or others.
● participate in collaborative meetings, report client status on a regular basis, and turning in notes.
4/5/2021- 11-25-2021
Primary Service Coordinator
Youth Villages
15 Professional Parkway
Suite 201
Hattiesburg, MS 39401
● facilitate wraparound meetings
● collaborate with the family and key players in the development of the individual service plan
● Monitor medication administration
● Caseload of 10
1/15/2021-4/1/2021
Caregiver
Home Instead
800 S 28th Ave
Hattiesburg, MS 39401
● Assist the Elderly
10/12/2020-12/31/2020
Customer Service Representative
Maximus Inc.
5912 US HWY 49
Hattiesburg, MS
● Respond to customer inquiries received by telephone enrolling them in coverage. Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. Address customers' inquiries and resolve problems to ensure that appropriate changes are made. -Refer unresolved customer grievances to designated departments for further investigation. -Communicate with the ISG and Tier 2 regarding any potential needs or concerns. -Perform data entry accurately. 2/22/2020-6/30/2020
Behavioral Therapist
Bogalusa Restoration Center
1640 S. Columbia St.
Bogalusa, LA 70427
● Individual therapy
● Family therapy
● Progress notes
● Monitor behavior
11/05/2019 -2/3/2020
Behavioral Therapist
Abundant Behavioral Health, Inc.
2053 Gause Blvd. Suite 150
Slidell, LA 70461
● Individual /group therapy
● Progress notes
10/03/2016 to 04/23/2019
Day treatment specialist/Children’s Therapist
Singing River Mental Health Services
57 Industrial Park Rd.
Lucedale, MS 39452
● Client intake
● Treatment planning
● Individual/group therapy
● Day treatment planning
● Daily progress notes
● Supervision of Aide
● Monitor behaviors
09/2013 to 3/2016
Customer Service Specialists
General Dynamics Information Technology
5912 US HWY 49
Hattiesburg, MS 39401
• Coach consumers in finding affordable health coverage and reasonable rates. • Maintain working knowledge of affordable healthcare information through monthly training.
• Confer with customers by telephone or in-person to provide information about
● products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Check to ensure that appropriate changes were made to resolve customers' problems.
08/2011 to 05/2013
Substitute Teacher
Lumberton School District
107 West 10th Avenue
Lumberton, MS 39455
• Assist with classroom activities while the teacher is out for the day.
• Promoted learning by using comprehensive teaching activities. 2009 April to October 2009
Mental Health Assistant
Peach-ford Behavioral Health System of Atlanta
2151 Peach-ford Road
Atlanta, GA 30338
● Responsible for the care of adolescent, adult, and geriatric patients in the psychiatric and chemical dependency units.
● Assist in the admission process, including but not limited to obtaining vital signs, safety search of patients and their personal belongings, obtaining urine specimens, and orienting new patients to the unit and their programs. 06/2004 to 08/2005
Psychology Technicians
Ellisville State School
1101 HWY 11 South
Ellisville, MS 39437
• Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
9/1999 to May/2001
Science Teacher
Dallas Independent School System
3700 Ross Ave
Dallas, TX 39437
● Taught 7th and 8th-grade science and social skills at a Dallas Alternative School.
● Taught 9th grade Science/Biology at Kimball High School. Education
05/18/2013
Master of Science:
Counseling Psychology with an emphasis in Child and Adolescent Therapy William Carey University
498 Tuscan Ave
Hattiesburg, MS 39401
Bachelor of Science:
Psychology
University of Southern Mississippi
118 College Dr.
Hattiesburg, MS 39406
8/07/1998
Bachelor of Science
Biology
University of Southern Mississippi
118 College Dr.
Hattiesburg, MS 39406
Skills:
● Facilitate wraparound meetings
● Develop individual service plans with the family
● Individual and group counseling
● Active listener
● Monitor medication administration
● Time Management
Certificate:
Provisionally Certified Mental Health Therapist October 2023 Youth Mental Health First Aid USA 5/22/17 - 5/22/19 The Mandt System 1/29/18 -1/31/19
Mississippi Department of Human Services
Division of Family & Children’s Services
Intensive Training 10/12/2007
Mississippi Wraparound Institute/ School of Social Work Underlying Needs 8/2/2021
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