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Customer Service Mental Health

Location:
Conway, AR
Salary:
Negotiable
Posted:
July 21, 2023

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Resume:

Kelly Marie Shafer

I am currently obtaining my Master's Degree in Addiction counseling

Conway, AR 72032

adyfvo@r.postjobfree.com

+1-570-***-****

I moved to Conway Arkansas and ended my employment with Pinnacle Treatment Service in my hometown of Hazleton Pennsylvania. I am a quick learner and enjoy working with people. I loved my place of employment but wanted to be with family. I have one course left for my Masters degree then I am on to my practicums for my graduation next year. Presently looking for employment in Conway Arkansas.

Authorized to work in the US for any employer

Work Experience

Cashier

Dollar General - Conway, AR

November 2022 to Present

Register

Case Manager

PINNACLE TREATMENT SERVICES - Hazleton, PA

December 2021 to September 2022

In-Takes, 15-minute sessions with Patients, Telehealth, And Medisoft. Night Manager/Cashier

Convenient food mart - Hazleton, PA

August 2009 to September 2011

Responsibilities

Management, cashier, close and open the stores.

Accomplishments

Became manager

Skills Used

Communication skills, retail skills, customer service Bakery Sales Associate

Creative cakes - Hazleton, PA

April 1996 to September 2011

Responsibilities

Baking, cleaning, taking orders.

Accomplishments

Communication skills, customer service

Skills Used

Communication, Mathematics, Telephone Skills, Following Directions, Measurements. Housekeeper

Hilton hotel - Springfield, IL

June 1988 to June 1990

Cleaned rooms

Bartender/Server

JC's pub and game room - North Carolina

December 1986 to October 1988

Served drinks, stocked coolers, and cleaned bar.

Education

Master's degree in Addiction Counseling

Purdue Global University online

Present

Bachelors of Science in Psychology

University of Phoenix - Work at Home

January 2011 to February 2014

Associates of Arts in Psychology

University of Phoenix - Work at Home

2009 to 2011

Skills

• Communications (10+ years)

• Computer Skills (7 years)

• Lottery Machines (7 years)

• Customer service (10+ years)

• Store Management Experience (2 years)

• Basic Math (10+ years)

• Cash Handling (10+ years)

• Food Safety (10+ years)

• Commercial Cleaning (10+ years)

• Microsoft Office (10+ years)

• English (10+ years)

• Cashiering (7 years)

• Computer Literacy (10+ years)

• Management (4 years)

• Bartending (2 years)

• Intake (2 years)

• Leadership (2 years)

• Time Management (10+ years)

• Childcare (10+ years)

• Experience with children (10+ years)

• Baking (10+ years)

• Bartending (2 years)

• Housekeeping (3 years)

• Math

• Microsoft Word

• Supervising Experience

• Sales

• Organizational Skills

• Serving

• Case Management

• Motivational Interviewing

• Communication skills

• Addiction Counseling

• BIOPSYCHOSOCIAL FORMS (1 year)

• ASAM FORMS (1 year)

• Referrals (1 year)

• Crisis Management

• Crisis Intervention

• Intake Experience

• Word processing

• Typing

• Phone etiquette

• Behavioral health

Certifications and Licenses

CPR, AED and First Aid

April 2021 to Present

Mental Health Studies - Suicide, Violent Behavior and Substance Abuse - Revised

April 2021 to Present

Biology and Behaviour in Psychology

October 2016 to Present

Mental Health Studies - Understanding Behavior, Burnout and Depression - Revised

May 2021 to Present

PA-DDAP ASAM RISK RATING

PA-DDAP CASE MANAGEMENT

PA-DOH KEY CONCEPTS IN MOTIVATIONAL INTERVIEWING

Present

PA-DDAP DRUG AND ALCOHOL CONFIDENTIALITY

Present

PA-DDAP LEVEL ONE COGNITIVE BEHAVIORAL STRATEGIES FOR TREATING INDIVDUALS WITH SUBSTANCE USE DISORDERS

PA-DDAP CLIENT LIABILITY TRAINING

Present

PA-DDAP MAT 101:INTRODUCTION TO MEDICATION ASSISSTED TREATMENT FOR OPIOID USE DISORDER

Present

PA-EBH CRISIS COUNSELING ASSISSTANCE AND TRAINING PROGRAM (CCP) CORE CONTENT

Present

OPIOID OVERDOSE EDUCATION AND NALOXONE DISTRIBUTION ( OEND) TRRAINING

Present

DISORDERS USING COGNITIVE BEHAVIORAL THERAPY

Present

PA-DOH CROSS CULTURAL COMMUNICATION DESIGNING AND EVALUATING TRAINING STANDARDS: A CASE STUDY

Present

FIRST REPONDERS ADDICTION AND CONNECTION TREATMENT (FR-ACT) Present

Assessments

Scheduling — Familiar

February 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Management & leadership skills: Planning & execution — Familiar February 2021

Planning and managing resources to accomplish organizational goals Full results: Familiar

Bartending — Familiar

February 2021

Understanding, pouring, and mixing drink orders

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Hard worker is willing to learn. I am a quick learner. I learn better when it is hands-on.



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