Customer Service Mental Health
Resume:
Kelly Marie Shafer
I am currently obtaining my Master's Degree in Addiction counseling
Conway, AR 72032
*************@*****.***
I moved to Conway Arkansas and ended my employment with Pinnacle Treatment Service in my hometown of Hazleton Pennsylvania. I am a quick learner and enjoy working with people. I loved my place of employment but wanted to be with family. I have one course left for my Masters degree then I am on to my practicums for my graduation next year. Presently looking for employment in Conway Arkansas.
Authorized to work in the US for any employer
Work Experience
Cashier
Dollar General - Conway, AR
November 2022 to Present
Register
Case Manager
PINNACLE TREATMENT SERVICES - Hazleton, PA
December 2021 to September 2022
In-Takes, 15-minute sessions with Patients, Telehealth, And Medisoft. Night Manager/Cashier
Convenient food mart - Hazleton, PA
August 2009 to September 2011
Responsibilities
Management, cashier, close and open the stores.
Accomplishments
Became manager
Skills Used
Communication skills, retail skills, customer service Bakery Sales Associate
Creative cakes - Hazleton, PA
April 1996 to September 2011
Responsibilities
Baking, cleaning, taking orders.
Accomplishments
Communication skills, customer service
Skills Used
Communication, Mathematics, Telephone Skills, Following Directions, Measurements. Housekeeper
Hilton hotel - Springfield, IL
June 1988 to June 1990
Cleaned rooms
Bartender/Server
JC's pub and game room - North Carolina
December 1986 to October 1988
Served drinks, stocked coolers, and cleaned bar.
Education
Master's degree in Addiction Counseling
Purdue Global University online
Present
Bachelors of Science in Psychology
University of Phoenix - Work at Home
January 2011 to February 2014
Associates of Arts in Psychology
University of Phoenix - Work at Home
2009 to 2011
Skills
• Communications (10+ years)
• Computer Skills (7 years)
• Lottery Machines (7 years)
• Customer service (10+ years)
• Store Management Experience (2 years)
• Basic Math (10+ years)
• Cash Handling (10+ years)
• Food Safety (10+ years)
• Commercial Cleaning (10+ years)
• Microsoft Office (10+ years)
• English (10+ years)
• Cashiering (7 years)
• Computer Literacy (10+ years)
• Management (4 years)
• Bartending (2 years)
• Intake (2 years)
• Leadership (2 years)
• Time Management (10+ years)
• Childcare (10+ years)
• Experience with children (10+ years)
• Baking (10+ years)
• Bartending (2 years)
• Housekeeping (3 years)
• Math
• Microsoft Word
• Supervising Experience
• Sales
• Organizational Skills
• Serving
• Case Management
• Motivational Interviewing
• Communication skills
• Addiction Counseling
• BIOPSYCHOSOCIAL FORMS (1 year)
• ASAM FORMS (1 year)
• Referrals (1 year)
• Crisis Management
• Crisis Intervention
• Intake Experience
• Word processing
• Typing
• Phone etiquette
• Behavioral health
Certifications and Licenses
CPR, AED and First Aid
April 2021 to Present
Mental Health Studies - Suicide, Violent Behavior and Substance Abuse - Revised
April 2021 to Present
Biology and Behaviour in Psychology
October 2016 to Present
Mental Health Studies - Understanding Behavior, Burnout and Depression - Revised
May 2021 to Present
PA-DDAP ASAM RISK RATING
PA-DDAP CASE MANAGEMENT
PA-DOH KEY CONCEPTS IN MOTIVATIONAL INTERVIEWING
Present
PA-DDAP DRUG AND ALCOHOL CONFIDENTIALITY
Present
PA-DDAP LEVEL ONE COGNITIVE BEHAVIORAL STRATEGIES FOR TREATING INDIVDUALS WITH SUBSTANCE USE DISORDERS
PA-DDAP CLIENT LIABILITY TRAINING
Present
PA-DDAP MAT 101:INTRODUCTION TO MEDICATION ASSISSTED TREATMENT FOR OPIOID USE DISORDER
Present
PA-EBH CRISIS COUNSELING ASSISSTANCE AND TRAINING PROGRAM (CCP) CORE CONTENT
Present
OPIOID OVERDOSE EDUCATION AND NALOXONE DISTRIBUTION ( OEND) TRRAINING
Present
DISORDERS USING COGNITIVE BEHAVIORAL THERAPY
Present
PA-DOH CROSS CULTURAL COMMUNICATION DESIGNING AND EVALUATING TRAINING STANDARDS: A CASE STUDY
Present
FIRST REPONDERS ADDICTION AND CONNECTION TREATMENT (FR-ACT) Present
Assessments
Scheduling — Familiar
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Management & leadership skills: Planning & execution — Familiar February 2021
Planning and managing resources to accomplish organizational goals Full results: Familiar
Bartending — Familiar
February 2021
Understanding, pouring, and mixing drink orders
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Hard worker is willing to learn. I am a quick learner. I learn better when it is hands-on.
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