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Business Development Customer Service

Location:
Davenport, IA
Salary:
55,000
Posted:
July 21, 2023

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Resume:

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Susan Bailey

Sales Management

adyfv2@r.postjobfree.com • +1-563-***-****

Bettendorf, IA 52722

Accomplished professional with vast experience of exceeding targets and driving revenue growth. Demonstrated expertise in building and managing strategic relationships, identifying new business opportunities, and delivering exceptional customer satisfaction. Skilled in developing and implementing sales strategies, sales teams training, and executing effective marketing campaigns. Dynamic communicator with strong negotiation and presentation skills, consistently achieving sales goals while providing exemplary client service. Ability to capitalize on extensive industry knowledge to drive success in challenging territory sales management role. Possess strong analytical, interpersonal, communication, cross-functional, and problem-solving skills. Areas of Expertise

Team Leadership

Planning & Analysis

New Business Development

Sales Management

Consultative Selling

Customer Service

Client Relationship Management

Industry Networking

Management Reporting

Professional Experience

Evirovision Recycling – Clinton, IA 2021 – 2023

Territory Sales Manager

Designed, developed, and executed sales strategies to promote company’s products/services within assigned territory while meeting all revenue and growth targets. Identified and prospected new customers to drive sales and foster long-term partnerships. Conducted market research to stay updated on industry trends, competitor activities, and customer needs while providing valuable insights to optimize sales strategies and offerings. Provided expertise in effectively managing monthly logistics for more than 125000 tons of materials. Tracked and analyzed sales performance metrics and provided regular reports to management to identify areas for improvement and implement corrective measures.

● Realized 30% increase in market share by fostering strong, professional client relationships.

● Achieved commendation for strategizing and increasing revenues by $500K on YoY basis. Blackhawk Digital – Bettendorf, IA 2020 – 2021

Digital Account Executive

Developed relationships with key clients and built rapport as primary point of contact for all digital marketing needs with keen focus on client satisfaction and retention. Collaborated with clients to gain insights into specific business goals/objectives and formulate digital marketing strategies in alignment with clients’ particular needs. Engaged with clients and drove new business growth by identifying and pursuing opportunities to sell vehicles. Conducted negotiations and secured sales deals at favorable terms. Raised product awareness and adoption through impactful presentations in webinars.

● Sold over eight instant apps monthly by managing webinars and consulting with clients to explain system. CIPAFILTER – East Moline, IL 2019 – 2020

Business Development Specialist

Identified and engaged with potential clients and strategic partners to build strong pipeline of leads and opportunities. Reviewed industry trends and competitive landscape and leveraged insights to develop effective business development strategies and positioning for products/services. Reached out to and consulted with school districts at national level to gain insights into firewall as well as web filtering needs and provided customized solutions to meet diversity of needs. Showcased organizational products at various industry events and secured deals at suitable sales terms for sustained revenue generation. Analyzed sales performance metrics and formed recommendations to senior management for continuous improvement. Page 2 2

● Generated more than $200K in new sales by identifying and securing new opportunities across five states.

● Attended conferences for IT professionals and administrators to sell directly to decision-makers by providing demonstration of Firewall and web filtering system. Health Alliance Medical Plans – Urbana, IL 2014 – 2016 Business Development Specialist

Coordinated with clients and provided guidance and advice on delivery of high-quality Medicare. Interviewed clients to understand individual needs and formulated customized plans to secure sales. Enabled organizations to sustain revenue generation by supporting and nurturing professional relations with public/private organizations.

● Held sales presentations to audiences as large as 200 people or to single customer at home.

● Increased Medicare Advantage sales by 30% through planning conferences and public events to raise awareness among target audiences.

Palmer Hills/Holiday Retirement – Bettendorf, IA 2012 – 2014 Community Sales Leader

Built and led high-performing sales team focused on community engagement and sales growth. Implemented sales strategies to consistently meet sales quotas, enhance revenue growth, and extend client base. Collaborated with key stakeholders, social workers, and administrators to team up, drive synergy, and achieve performance goals.

● Networked with external agencies at industry events and built new professional relations to increase referrals by 30%.

● Received recognition for increasing sales by 25% on YoY basis. Additional Experience

Community Relations Director – Lighthouse of Silvis – Silvis, IL Health Care Consultant – Option Health – Moline, IL Registrar – Genesis Health System – Davenport, IA

Community Relations Director – Davenport Retirement Community – Davenport, IA Sales/Marketing Director – Heartland Health Care Services of Moline – Moline, IL Education

Bachelor of Arts in Social Work

Loras College – Dubuque, IA



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