Customer Service Representative

Jamel Tate

Memphis, TN ***** +1-901-***-**** ********@*****.***

Summary

Authorized to work in the US for any employer

Skills

SKILLS PROFILE

Proficient in

MS Outlook, Word, Excel, PowerPoint, Microsoft Office Suite, 10-key and Spread

Sheet data entry

Account Maintenance, Order Entry, and Invoice

analysis

Experience with conflict resolution, negotiation skills and complex problem solving skills

Excellent communication and organizational skills

Proficient with SAP program

Extensive customer service experience

Team player with the ability to motivate others

Logistics/Export process

Multi-task oriented in a fast-paced, working

environment

Excellent sales skills

Product and service management

Sales tracking

Persuasive negotiations

Cross-cultural sales background

Key account management

Territory and account management

Key account development

Negotiations expert and strong deal closer

National account management

Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.

Sales territory growth

Product knowledge

Resolution-oriented

Territory sales management

Experience

PRESIDENT/SALES MANAGER 02/2020 - 05/2023

Magnolia Business Solutions - Memphis, TN

Maintained professional network of potential clients and business opportunities. Established new accounts and serviced existing accounts maintaining professional relationships. Developed and implemented new sales strategies to update product lines. Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.

Performed sales consultations and educated clients on products and services. Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives. Analyzed business and sales targets using critical problem-solving skills. Attended trade shows for in-person engagement and network building. Created and maintained sales environment to support business objectives. Researched and capitalized on emerging opportunities to build business and expand customer base. Analyzed competitors' successes and failures, evaluating impact on market. Achieved company growth and brand development through market expansion and sales. Executed and created strategic sales plans to expand customer base and extend global reach. SENIOR ACCOUNT REPRESENTATIVE 09/2015 - 01/2020

Sedgwick CMS Claims - Memphis, TN

Primary liaison with callers, followed client specifications in assisting with questions and solving problems related to the claims application and servicing processes for disability, FMLA and worker's comp claims Educated and informed the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status Educated claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner

Entered verbal and written application information that met both the internal and external customer's requirements accurately into the claims management system

Assigned new claims to the appropriate claims handler. SALES REPRESENTATIVE 05/2003 - 01/2020

Ajax School Supply/Academic Solutions - Jackson, MS Extensive knowledge in the services related to sales, account attainment, and administration; dependable development of product and industry facts, reactivation of accounts that have been kept as dormant, and the improvement in sales techniques

Achieving targets and sales quotas consistently

Implemented new sales strategies to attain new accounts Worked closely with the sales management team and marketing staff to initiate marketing strategies that support the sales objectives of the company

Maintained extensive product knowledge(school/office based on customer base Monitored customer order process and addressed customer issues. Contacted new and existing customers to outline benefits of products. Followed-up with clients after installations to assess quality service and customer satisfaction. Demonstrated product features to align with customer needs. Developed targeted lists and new business opportunities, accelerating sales process to achieve results. Developed key customer relationships to increase sales. SENIOR ACCOUNT SERVICE REPRESENTATIVE 07/2011 - 01/2013 Hunter Fan Company - Memphis, IN

Managed Western territory; 500 +accounts

Responsible for building and maintaining strong relationships and adapting to the account base's needs Maintained extensive product knowledge based on customer base Developed comprehensive account plan for key accounts Responsible for account set up, ongoing customer support and training on data, software and customer solutions resulting in the up-sell opportunities

Worked closely with sales reps, credit representatives and demand planning to thoroughly manage account base Responsible for entering, researching and updating orders, setting up claims SENIOR ACCOUNT REPRESENTATIVE 01/2008 - 01/2011

Nike Incorporated - Memphis, TN

Effectively manage the Sportswear/Urban business in the Mid-Atlantic Region Serviced accounts through inventory control, planning, tracking, and analysis Correspond regularly with sales, logistics, credit representatives, and demand planning Manage and track orders by utilizing various reports to ensure thorough, accurate and timely delivery of all NIKE products

Responsible for building and maintaining strong relationships and adapting to the account base's specific business needs while maintaining NIKE's interests

Creating a positive relationship with sales reps using strong written and verbal skills Managed International logistics protocol for export and import orders CHECKER SORTER AND HANDLER(NON-DOT) 01/2006 - 02/2008 FedEx Express Corporation

Inventory accountability

Checker Sorter and Handler (Non-DOT),

Checked packages/documents for the proper zip code; requiring a knowledge of at least 50 different zip codes; state and three letter ID; city and street, made necessary changes/corrections Checked all packages by service commitment and logged all pertinent information for consolidated shipments Loaded containers using proper methods

Manually sorted packages/documents, by 50 or more different 3-letter identifiers or 2-digit labels, to appropriate slide, line, belt, cage or container

Loaded/unloaded aircraft containers and company vehicles in a safe and efficient manner. CUSTOMER SERVICE REPRESENTATIVE 01/2007 - 01/2008 Nike Incorporated

Gather information on account issues, competition, trends, marketplace activity, and consumer responses Responsible for resolving customer issues, including entering, researching and updating orders, setting up claims for defective returns, and informing customers of new procedures and policies, etc Extensive product knowledge in footwear, apparel and equipment Place apparel, footwear, and equipment orders for retail accounts in all US regions RETAIL SALES ASSOCIATE 01/2000 - 11/2006

Nike Company Store - Memphis, TN

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Helped customers by answering questions and locating merchandise. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items. Initiated friendly conversation with customers to determine level of assistance required. Followed company policies, rules and procedures to promote company goals and maintain safety. Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Arranged merchandise for display to highlight new styles, attract customers and enhance sales. Calculated pricing, applied discounts and collected payments to process transactions. Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit. Assessed customer product needs and interests in order to best recommend suitable items. Cross-sold products to boost overall sales purchases. Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty. Education and Training

University of Memphis - Memphis, TN

Theatre/ Performing Arts, 2002

Alcorn State University - Lorman, MS

1999

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