Nicole Melton

Contact

Henderson, CO *****

303-***-****

adyfu3@r.postjobfree.com

Professional Profile

Over 15 years of administrative and management experience. Consistently exceeded personal performance metrics and trained my direct reports to exceed performance goals for government projects and telecommunications clients. I made significant contributions in every past role by increasing revenue through customer loyalty programs and creating procedure changes to streamline productivity.

Education and

Certifications

Emily Griffith School of

Opportunity GED Denver, CO

Front Range Community College

Professional Administrative

Certificate of Excellence

PACE 2016

Certified Color Code Trainer

Color Code 2015

Colorado Notary Public 2021

Key Skills

Communication: listening, verbal,

written

Teamwork: resourceful teamwork

player who excels at building

trusting relationships with

customers and colleagues

Leadership: a goal-driven leader

who maintains a productive climate

and confidently motivates,

mobilizes, and coaches others to

meet high-performance standards

Problem-Solving: uses best

practices, and generates workable

solutions keeping guidelines and

company practices at the forefront

of action

Experience

March 2021- Present

Mobile Notary\Loan Signing Notary Agent• Noted by Niki March 2014- October 2020

Administrative Assistant II/Medicare Associate

Anthem Inc. Denver, CO

Supporting 3 Staff VPs of marketing and all direct reports. Responsibilities included accounts Payable systems and invoice submission, team communication and support, meeting planning coordination and notes, intradepartmental relationship building and communication. November 2013- March 2014

Broker Support Contractor

Aerotek for Wellpoint Denver, CO

Handled Broker inquiries regarding all lines of business including billing, claims, plan benefits, enrollment, and more. Excellent verbal and written skills used for one-call and email resolution. Significantly reduced correspondence work queue by providing complete and accurate answers.

August 2012- October 2013

Sales Support and Customer Service

Trulia Centennial, CO

Awarded the most valuable hire of 2012. Bonus earned for meeting and exceeding expectations in quality and production.

Responsibilities included inbound call support for licensed Real Estate professionals, internal sales, and consumers. Email correspondence team for escalated issues, fraud prevention and reporting, technical support for website and mobile app.

Work History 1994-2012

My experiences include retail store manager, office manager for a healthcare clinic, corporate trainer for USPS and AT&T contacted call center, CSAT manager and coach. Each experience gave me transferrable skills and valuable lessons. I also have varied personal interests that inspire continued education.

References are available upon request.

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