Customer Service Representative
Resume:
Joshua Jones
Morrilton, AR, *****, US
adyfts@r.postjobfree.com
Work Experience
Jan, 2023 - Mar, 2023
Certified Nursing Assistant (CNA), The Greenhouse Cottages of Poplar Grove
Undress, wash, and dress patients who are unable to do so for themselves.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. Supply, collect, or empty bedpans.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Position or hold patients in position for surgical preparation. Stock or issue medical supplies, such as dressing packs or treatment trays.
Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
Turn or reposition bedridden patients.
Exercise patients who are comatose, paralyzed, or have restricted mobility.
Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers. Change bed linens or make beds.
Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff. Explain medical instructions to patients or family members. Feed patients or assist patients to eat or drink.
Record height or weight of patients.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff. Collect specimens, such as urine, feces, or sputum. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
Prepare or serve food trays.
Jun, 2020 - Dec, 2022
Certified Nursing Assistant (CNA), Brookridge Cove Rehab & Care
Undress, wash, and dress patients who are unable to do so for themselves.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. Supply, collect, or empty bedpans.
Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Position or hold patients in position for surgical preparation. Stock or issue medical supplies, such as dressing packs or treatment trays.
Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
Turn or reposition bedridden patients.
Exercise patients who are comatose, paralyzed, or have restricted mobility.
Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers. Change bed linens or make beds.
Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff. Explain medical instructions to patients or family members. Feed patients or assist patients to eat or drink.
Record height or weight of patients.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff. Collect specimens, such as urine, feces, or sputum. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
Prepare or serve food trays.
Feb, 2019 - May, 2020
Cashier, Customer service, Loves Travel Centers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Compute and record totals of transactions.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Answer customers' questions, and provide information on procedures or policies.
Compile and maintain non-monetary reports and records. Stock shelves, and mark prices on shelves and items. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Sell tickets and other items to customers.
Feb, 2010 - May, 2018
Customer Service Representative, Ict Group, Inc.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Education
2006
Morrilton Senior High School, High School in General Studies
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