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Curriculum Vitae

TABITHA ADHIAMBO OWUOR

Cell: +254-***-***-***/ 734 558 841 Email: adyftp@r.postjobfree.com

P.O. Box 48215– 00100 Nairobi, Kenya

CAREER OBJECTIVE

Contribute to high efficiency through administrate support, coordination, and team leadership, therefore enhancing effective performance, leading to progressive fruition of an organization’s goals. KEY COMPETENCIES

Experienced program administrator with over 7 years’ of experience in coordinating busy office schedules and managing calendar activities

Tenacious and professional team player with honed organization and planning skills, as reflected by successfully coordinating diverse teams and delivering results within set deadlines

Interpersonal, oral and written communication skills gained through interaction with diverse teams and clientele, coordinating interdepartmental communication and generating reports

Marketing and financial management skills polished through conducting marketing activities, managing payrolls, budget preparation and expenses management

Initiative problem solver with a track record of instigating process improvement systems that enhanced operations

Results oriented with keen attention to details PROFESSIONAL EXPERIENCE

Customer Service Representative - Virtual May 2022 – Feb 2023 Elite Hair Care USA, Florida, USA

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Administrative Officer Oct 2020 – Sept 2021

CIHEB - KENYA, Migori

Front office administration: Receive visitors, answer and route telephone calls to the appropriate departments or staff members;

Petty administration and management.

2

Store management and asset inventory

Procurement support and invoice payment documentation

Manage the diary and logistics for Program Director and Senior Technical Advisor;

Ensuring that the telephone numbers and extensions are all working and report any faulty lines to the relevant department;

Ensuring timely opening and closing of the main office doors and safe custody of the keys;

Maintain electronic and hard copy filing system for office correspondences including meeting minutes, stationery receipts and issues;

Responsible for external dispatch and delivery of mail and parcels;

Receive letters and distribute them to the relevant departments and photocopy and bind documents/manuals when necessary;

Ensure that all printers are in good working condition;

Asset tagging and distribution

3

Virtual Assistant January – December, 2017

Jablonski Real Estate Group, Arizona

Data entry on google sheets and database management on FollowUp Boss and other CRMs.

Sending and responding to emails to agents and client.

Maintain WordPress on a weekly basis.

Posting new listings on Craigslist, Godaddy, Callfire and, other marketing platforms.

Filing on Dropbox.

Removing marketing posts from all platforms when it has been closed.

Internet research and data presentation in google docs.

Attending weekly meeting on google hangouts.

Customer Service Representative - Virtual February – December, 2017 TraderBot Marketplace

Ensuring all the new clients are situated in their respective chatrooms.

Entering data and maintaining the client database on google sheets.

Responding and directing client complaints appropriately.

Internet research and data presentation in google docs.

Preparing scheduled posts on Facebook.

Having regular meeting on Slack.com

4

Administrative Assistant April 2017 – September 2020 Maryland Global Initiatives Corporation, Migori

Man, the reception, Receive visitors, answer and route telephone calls to the appropriate departments or staff members;

Manage the office petty cash.

Managing the office store, issuance of supplies to staff members and all the sites that are supported by the office;

Support training/conferences and staff and participant travel logistics;

Manage the diary and logistics for Project Director and Finance and Operations Manager;

Ensuring that the telephone numbers and extensions are all working and reporting any faulty lines to the relevant department;

Ensuring timely opening and closing of the main office doors and safe custody of the keys;

Maintain electronic and hard copy filing system for office correspondences, including meeting minutes, stationery receipts, and issues;

Open, sort, and distribute incoming correspondence;

Scanning of monthly financial documents and reports;

Responsible for external dispatch and delivery of mails and parcels;

Receive letters and distribute them to the relevant departments and photocopy and bind documents/manuals when necessary;

Ensure that all printers are in good working condition;

Assist in tagging of assets

Central Administration Coordinator Mar 2016 – June 2016 Rafiki Wa Maendeleo Trust, Bondo

Promoted to this role, having sustained high performance and met key performance indicators

Coordinates administrative assistants, thus ensures Standard Operating Procedures are adhered to

Ensures excellent guest relations by ushering and orienting visitors to the organization and providing relevant information

Organizes travel for the management team and consultants, and coordinates all visitors and volunteers’ itinerary and bookings

Works with the operations and finance department to ensure adequate petty cash is available and accounted for

Effectively supervises the security team, grounds, maintenance and housekeeping teams

Oversees procurement of all items needed in the departments

Ensures the vehicle fleet is well maintained and insured as per the stated schedule

Manages donor correspondence by drafting and sending sponsor letters to the respective sponsors and in collaboration with the Education Sponsorship, ensures all sponsored students appreciation letters and photos reach the sponsors within set timelines

Program Administration Coordinator Jul 2015– Mar 2016 Rafiki Wa Maendeleo Trust, Bondo

Enhanced inter-departmental communication and filing and provided efficient administrative services that support the organization’s programs

Coordinated travel plans for program staff and ensured proper filling of log books and other relevant travel documents

Consolidated purchase orders from program employees through their various units before submitting them to the procurement section

5

Scheduled programs’ internal and external meetings as well as organized for all necessary catering arrangements

Actively involved in building the community’s capacity to run a psycho-social support program for orphaned and vulnerable children

Ensured that guests at the volunteer house checked in and out and kept the volunteer house rules

Assisted in documenting and informing central administration on repair and maintenance aspects Bakery Manager Jun 2012 – Jul 2013

Growing Market Solutions, Nairobi

Planned and organized marketing events plus met and interacted with prospective customers

Prepared weekly, monthly and annual reports and processed employee documentation

Effectively coordinated bakers, cleaners and sellers

Prepared purchase orders, facilitated and received payments

Prepared invoices and credit/debit notes for customers and managed the payroll

Participated in sales and marketing of the company products Head of Operations Department Aug – Dec 2007

Hatua Foods Eldoret

Excelled in preparing payrolls, administering petty cash, supervising employees to ensure equitable work load and promoted a work environment that allowed for creativity and sharing of ideas

Reconciled human resource demand and supply, thus aided in enhancing business operations that boosted income and helped clear all outstanding debts

Head House Keeper Jan – Jun 2007

School Matron Jan – Dec 2006

Greenvale School Eldoret

Planned and administered cleaning services, supervision of inspections and successfully coordinated maintenance and repair operations. This helped the students to enjoy a hygienic environment and prevented disease outbreaks as well as aided in proper use of school facilities and equipment Other Role Dimensions

Volunteer: Administrative Assistant, International Christian Centre, 2003 – 2005 Kitchen Assistant, International Christian Centre, 1999 – 2002 EDUCATION

Diploma in Institutional Management – Kenya Polytechnic, 1995– 1998 Major in Catering and Accommodation Technology

Kenya Certificate of Secondary Education, Kamagambo Adventist College and High School 1991 – 1993

Professional Trainings Attended

6

Master’s Commission Training, International Christian Centre, Jan – Sept 2004 Computer Applications, Microlink Research and Training Consultants, 1998 First Aid and Home Nursing, St. John Ambulance, 1995 INTERESTS

Writing plays

Reading Novels and topical books

Travelling and adventure

Listening to gospel music

REFEREES

Susan Njoroge, Director of Finance and Operations, Biblica Africa Cell: +254-***-******

Email:adyftp@r.postjobfree.com

P.O. Box 20 – 00618, Nairobi

Dr. Charlotte Pahe,

Cell: +254-***-***-***

Email: adyftp@r.postjobfree.com

P. O. Box. 530 – 00517, Nairobi

Dr. Roseline Oyuga – Centre for International Health Education and Biosecurity – Kenya (CIHEB – Kenya)

Cell: +254-***-***-***

Email: adyftp@r.postjobfree.com

Contact this candidate