Jon’Lita Williams

Professional Summary

Very proficient in multi-tasking, organizational and management skills. Very proficient with Microsoft Word, Excel, PowerPoint, Internet Explorer, Google Chrome, and Windows.

Skills and Qualifications

• Data Entry/Clerical/Administration

• Customer Service

• Processing Insurance claims

• Production

• Technical Support

Work History

Lincoln Financial Group – November 2020-Present

Position-Mail/Imaging Clerk

• Applies foundational knowledge to processing all incoming and outgoing mail (USPS, Certified, Registered, and Express) including researching, preparing, and scanning documents into AWD.

• Prepares documents for scanning, operates imaging equipment, and/or indexes the imaged correspondence via the Automated Work Distribution System.

• Performs specific data entry functions.

• Process return mail in accordance with established procedures and guidelines in a timely manner and meets deadlines appropriately.

• Fill in on extra projects when needed such as processing checks and assist with training new staff.

Oxbow Animal Health – June 2020-September 2020

Position-Production Worker

• Responsible for sorting hey coming from chute and pick out any hazardous materials before flowing through machine and prepared for packaging.

• Properly seal packages through sealer and place on conveyer belt.

• Check for defects before packaging in boxes and preparing for shipment.

• Clean work area at the end of shift. Also notify supervisor of any hazardous environment.

EMS, Inc.- March 2020-June 2020

Position- Customer Service Representative (Technical Support)

• Assist current sprinkler system customers with product related issues via telephone and email.

• Diagnose and resolve sprinkler system functionality issues.

• Perform specific data entry functions.

• Log call data in database after call.

ENCOR (DUET) - June 2014- February 2020

Position- Direct Support Professional

• Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.

• Updated patient files with current information about vitals, behaviors and other data relevant to treatment planning.

• Promote health and wellness in psychiatric patients by providing caring emotional support and encouragement.

• Worked to improve and enhance clients lives through effective and compassionate care.

• Administered medication as directed by physician.

• Maintained a clean, safe and well-organized patient environment.

• Assisted disabled clients in any way necessary to facilitate independence and well-being.

• Developed rapport to create safe and trusting environment for care.

• Supervised daily activities and aided when needed.

• Assisted staff members during emergency situations while maintaining professionalism and observational skills.

Research USA – December 2013- June 2014

Position- Research Associate

• Verify existing database information. Add, delete and modify information in the database by contacting businesses via automated dialing system.

• Research company websites and compile data by inputting the information in database.

• Handle outbound calls in a professional manner. Verify, and modify information in the database through web research.

• Correct errors provided by quality assurance department.

• Reviewed and updated client correspondence files and business database information to maintain accurate records. Douglas County Election Commission- September 2012- June 2013 Position- Data Entry Clerk

• Obtained scanned records and upload into database.

• Corrected any data entry errors to prevent later issues such as duplication of data degradation.

• Outlined appropriate processes and procedures to fulfill and complete inquiries.

• Added documents to file records and created new records to support filing needs.

• Entered client information into database quickly and with minimal errors.

• Transcribed data after verifying information to deliver projects with 100 percent accuracy.

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