Ux Design Product Support

LINKS

• https://mim-ux.com/

Knowledgeable Product Support Analyst able to adapt freely to

diverse situations and changing demands. Analytical problem solver, also well-versed in user research backed problem solving and product development processes, in both the physical and digital product design environments . Looking to apply all my work experience, continuous learning and skills to a dynamic new position with room for advancement. Patient and empathetic with an extensive background in conflict resolution and customer care. Top performer with a consistent track record of meeting and exceeding goals.

PROFESSIONAL SUMMARY

Southern Company - UI and UX Designer

Atlanta, United States • 10/2022 - 02/2023

WORK HISTORY

Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.

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Collaborated with Test Automation Engineers to produce rapid UX iteration via automated diagnostics.

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Participated in design review meetings to brainstorm new UX developments through collaborative thinking.

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Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.

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• Implemented strategies to increase web site traffic.

• Created maps, models and templates for diverse projects. Identified, documented and reported on technical factors impacting interface performance.

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Researched and proposed new solutions to make website more user-friendly.

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Took and edited photographs to use in digital publications and websites.

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Leveraged WordPress to design and update websites, landing pages and other digital assets to support communication and marketing strategies

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Devised diagrams to outline system interactions and sequences underpinning interfaces.

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SKILLS

• Product testing

• Web Site Design

• Online Content Development

• Website Updates

• Web Applications

• Content Strategy

• Digital Content

• Web Page Creation and Editing

• Process implementation

• Research

• WordPress

• Storyboarding

• Strategic Content Planning

• Report Creation

• Story Production

• User Experience Design (UX)

• Quantitative Analysis

• Responsive Web Design

• Information Architecture

• User Training

• UX Performance Analysis

• Improving Websites

• Customer Needs Assessments

• Web Development Projects

• User Expectations

Google UX Design Professional

Atlanta, GA • 03/2023

Certification: UX Design

TechBridge Career Program

Atlanta, GA • 08/2019

Certifications: IT

Universite De Montreal

Montreal, QC • 05/2010

Bachelor of Science: Architecture

Montreal Technical College

Montreal, QC • 12/2005

EDUCATION

MIRIAM KISAKYE E: ******@*****.***

P: 770-***-****

A: Kennesaw, GA 30152

Southern Company - Customer & Product Support Analyst Atlanta, United States • 02/2020 - 02/2023

Zones IT - Microsoft Support Ambassador

Atlanta, GA • 08/2021 - 04/2022

Fresenius Kidney Care - Senior Architectural Designer Atlanta, GA • 08/2014 - 03/2019

Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.

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Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles.

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Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.

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Collaborated with product manager and web development personnel to create holistic UX vision and strategies.

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Facilitated high-end Tier II customer experience while meeting or exceeding department productivity and quality goals and SLAs.

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Leveraged product expertise to investigate, triage and resolve issues with Microsoft O365, PDF Software and Multifactor authentication.

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Improved processes to support front line teams in complex investigations to improve user productivity technologies.

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Monitored and evaluated O365 changes and updates to determine impact on business partners for feedback and bug-related trends.

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Mentored team members and specialized in certain product support areas.

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Created and published knowledge base articles for Tier I support teams.

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Point of contact from the help desk for triaging internal beta issues.

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• Microsoft Power Apps UI Designer.

Provided remote global technical assistance including configuration and quick recommendations towards resolution to O365 customers (small businesses) via phone, written correspondence and remote desktop sessions.

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Assisted admins with advanced troubleshooting, problem resolution and best practices regarding break-fix scenarios and deployment implementation and readiness guidance.

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Managed relationships with customers while accurately documenting case details and outcomes.

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Real Estate and Construction Department development of fully functional Clinic Design Packages with all components and specifications for architects to use across USA.

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Project tracking and Coordination from concept to Facility Completion

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Design standards Preparation for bi-annual standards releases

(Iterative and incremental product development)

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Collaboration with all stakeholders across both design and development teams.

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J.D.: Architectural Technology

CERTIFICATIONS

• Google's UX Design

• PSM1 Scrum

• Microsoft Azure Fundamentals

• HTML and CSS

• The Ultimate Figma & UI Masterclass

Reviewed Construction Documents and visited sites for HIPAA and all related codes compliance.

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Designed multiple building projects, a wedding venue booking mobile app and a children's affirmations journal.

ACCOMPLISHMENTS

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