CRYSTAL WHITAKER

Lauderhill, Florida *****

561-***-**** - adyfsv@r.postjobfree.com

PROFESSIONAL SUMMARY

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-oriented Applecare Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual with three years of experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting and integrating multiple Apple devices.

SKILLS

Apple IOS

Customer Accounts Management

Leading Software Development Teams

Warranty Requirements

File Management Software

Customer Inquiries

Case Support

Organizational Skills

Service Desk Team Management

Microsoft Windows and Office

WORK HISTORY

10/2021 to 09/2022 AppleCare Advisor

VXI Global Solutions – Remote

Resolved service and technical problems for customers by asking clear and specific questions.

Developed tutorials and instructional documents to educate customers on available troubleshooting tools.

Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.

Referred unresolved customer grievances to designated departments for further investigation.

Managed over 50 customer calls per day.

Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions

11/2018 to 10/2021 Reservation Agent

Apple Leisure Group – Remote

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Provided customers with information about availability and pricing. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Resolved various issues and discrepancies for customers. 01/2019 to 10/2019 Insurance Agent

United Healthcare – Fort Lauderdale, FL

Maintained high standards of customer service by building relationships with clients.

Responded to customer calls swiftly to resolve issues and answer questions. Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Approached potential clients by using direct marketing mailings and phone contacts.

03/2018 to 11/2018 Behavioral Health Technician

Comprehensive Wellness Center – West Palm Beach, FL Built and maintained positive staff relationships to promote teamwork and better serve clients.

Completed documentation for every incident and forwarded to correct personnel for review.

Conducted client rounds every 15 min to check on residents. Performed client intake procedures according to internal standards for new admissions.

Taught clients how to complete basic household chores and prepare food Facilitated on-site activities, support groups, and outings for clients Prepared and submitted daily Q reports to management EDUCATION

05/2005 High School Diploma

John I Leonard Adult Education Center - West Palm Beach, FL

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