EFS

Earn-Nette Freeman-Smith

** ********** ***

Cranston, RI 02910

Phone: 401-***-****

adyfsg@r.postjobfree.com

Skills and Expertise

Ability to work in face paced environment

Excellent time management skills

Business Controls and Operations

Excel, PowerPoint

Self-motivated and delivery focused

Management and Coaching

Conflict Resolution and Leadership

Presenting to Executives

Project Management

PROFESSIONAL EXPERIENCE:

Bank of America Jacksonville, Florida/Providence, RI February 2001 – Present

January 2020-Present: Senior Operations Consultant (Leasing)

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research

Document and close US and international corporate/commercial aircraft finance transactions

prepared and properly executed documents to accurately reflect credit terms and risk mitigates for leasing and loan transactions; interacting with legal (outside and in-house)

resolved lien and title perfection issues; UCC searches, filings and terminations; reconciling expenses and liaison among all internal disciplines, clients, sellers, brokers, escrow agents, and legal counsel

October 2017-January 2020 Officer; Sales Support Associate

Handle all inbound product and sales calls

Communicate with business professionals via calls and email

Running analytics and historical illustrations

Operational excellence-ensure execution and compliance of Deposit Management, overdraft management, fraud management and exception wire process

Follow up with sales development managers and leads generated

Resolve problems with little guidance

Strong communication skills

2015-2017 Claims Analyst

Maintained an above average quality and production score

Trained associates in a new line of business process

Became experienced in ACH and Visa claims

Senior operations associate- Merrill Edge October 2014-August 2015

Responsible for distributing incoming documents

Making corrections for incoming trades

Updating corrected information on excel spreadsheets

Senior Fraud Analyst- March 2013-July 2014

Detect fraud at the initial fraudulent login to online banking to mitigate the losses before fraud transactions occur.

Work in an inbound and outbound call environment and are responsible for taking action across the entire customer relationship including Online Banking, Deposit, ATM/Debit and Credit Card accounts.

Research and accurately decision account opening

Solve and resolve complex issues in a timely manner

Responsible for educating the customer on phishing and malware and communicating with banking centers to assist with the setup of new accounts.

Dedicated Service Consultant March 2007- March 2013

Managed a portfolio of 35 or more commercial clients, maintaining yearly revenues of $50,000,000.00

Establish new products for client accounts, provide information for existing products.

Process high dollar financial transactions utilizing over 20 various Operating Systems daily.

Exceed in required objectives to achieve above satisfactory employee rating.

Interacts and deepens relationships with internal business partners and personal portfolio clients

Received Bank of America Global Recognition for Customer Service

Liaison between Client and Sales Team with special attention to escalation items/issues.

Responsible for resolving and processing client requests including handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.

Senior Fraud Analyst August 2006- March 2007

Review and appropriately decision, with a sense of urgency, risk accounts in East Coast Model states.

Monitor various operational reports with an emphasis on controlling risk and exposure.

Escalate issues to appropriate levels.

PRC New Account Response Team

Open new personal and business accounts according to Policy and Procedure.

Collect and input CIP and KYC prior to account opening.

Provide fulfillment and follow-up support for New to Company Clients

Market calls to ensure that Client Managers/Market Managers are aware of CIP requirements.

Kept up to date with latest compliance rules.

PRC Specialist - September 2003 –August 2006

Ensured complete and efficient customer interactions

Responsible for maintaining service levels in a inbound call center unit

Supportive of departmental strategies, policies and structure.

Demonstrated ability to creatively plan and carry out business strategy and achieve team goals.

Demonstrated leadership among peers.

Spent 5 weeks in RI to train Fleet associates

Senior Teller –February 2001-September 2003

Completed daily customer service tasks

Responsible for balancing and filling Teller Cash Dispenser

Responsible for ordering cash for branch and balancing branch vault

Trained new tellers

System Proficiency – SRS, ALS, AFS, ACE,, PRO, Interact, KYC, FDES, LPS, MSP, TSYS, VECTOR, Navigator, Excel, ARAS, IMAGEVIEW, XNET CS&S, ASR, BOSS/FAST, ACH VIEW, TPX (ALLTEL), OUTLOOK, windows, Excel

Education:

Associates Degree in Paralegal Studies, Mt. Ida College

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