Gordon R. Fox **********@***.*** • LinkedIn
Dallas, TX • 972-***-****
Director of Quality Management
Result-oriented professional with 15+ years of experience leading quality healthcare teams for major healthcare systems with focus on driving organizational and individual development. Proven track record of increasing efficiency and productivity by providing training, developing strategies, and steering cross-functional teams. Adept at projecting and optimizing services, alongside improving existing provisions through strategic operational planning and quality management. Capable of leveraging exceptional communication skills to foster long-term professional relationships with clients and key stakeholders. Commendable expertise in identifying problematic areas and optimizing processes to mitigate risks. Areas of Expertise
• Business Development
• Resource Planning & Allocation
• Client Satisfaction & Retention
• Risk Assessment & Mitigation
• Project Management
• Budgeting & Forecasting
• Contract Negotiations
• Business Analysis
• Strategic Planning & Execution
• Complex Problem Resolution
• Exceptional Communication
• Continuous Improvement
Career Experience
Consultant, Foxworth Consulting, Dallas, TX 2019 – Present Assist and motivate companies to accomplish business goals. Manage operations and business development processes by collaborating with healthcare staffing startups. Secure and lead multiple staffing contracts for organization through JCAHO certification process.
Enhanced productivity and efficiency of company by restructuring processes.
Administered company from start-up to $10M gross receipts in 1.5 years.
Provided exceptional growth by managing direct reports, coordinating staff development, and improving overall processes of organization.
Determined clinically relevant, scientifically feasible, and financially practical ideas by recommending solutions.
Developed and wrote RN as well as Administrator Orientation and Reference Guide.
Consulted multiple facilities on Human Resource concerns and assisted with implementation of policy and procedures.
Executive Vice President, Procare USA, LLC, Melville, NY 2017 – 2019 Directed front/back office, eight direct reports, and 150 contract nurses. Established and fostered strong relationships with healthcare systems to serve as provider of choice for contract and travel healthcare professionals. Received JCAHO certification seal with no conditions. Introduced quality management initiatives to determine quality policy. Steered organization through Joint Commission Accreditation of Healthcare Organization. Recruited and directed Procare USA’s web footprint by leveraging technology. Upheld knowledge of VMS and MSP healthcare business models by training and coaching team of off-shore recruiters.
Met critical nursing needs alongside equipped nurses with further education by negotiating one-year contracts and cross-training between SUNY, PICU, and NICU units for travel nurses.
Championed JCAHO survey as well as aligned organizational policies and culture with “always learning” mindset.
Increased visibility and viability of candidate pool within six months of launch. Director of Recruitment, Remede Consulting Group, Floral Park, NY 2015 – 2016 Led national talent acquisition and seven virtual recruiters for healthcare staffing startup. Developed credibility with clients, facilitated patient-centered care, and promoted growth-minded staffing culture by leading successful corporate JCAHO accreditation survey. Facilitated culture change for recruiting mindset and established comprehensive training program for specialized roles.
Optimized first-year revenue by 32% via listening to client pain points and hiring staff to resolve pain points.
Created first-ever operational and performance metrics to recruit teams. Director of Quality Management, Medical Staffing Network, Dallas, TX 2007 – 2015 Monitored salesforce of 36 recruiters in two locations and steered group of 12 compliance staff at third location. Established key metrics for recruiters by driving performance culture. Deployed API staffing software to ensure better recruitment tracking and follow-up. Oversaw vendor-managed services and obtained preferred vendor status with key clients. Placed travel nurses in ICU, emergency, and medical/surgical units by developing significant client relationships with St. Joseph Health System in CA, MSP, and other major healthcare systems.
Initiated clinical interview services business line for VMS clients, whilst offering “door to floor” recruiting, placement, and onboarding services for hospital systems all over US.
Secured compliance standards for successful placement of healthcare practitioners.
Generated $10M revenue for corporate bottom line by deploying VMS programs. Additional Experience
Director of Client Services, Healthcare Staffing Network, Greenwood Village, CO Chief Operating Officer, QS Nursing Services, Colorado Springs, CO Vice President, Linde Healthcare, St. Louis, MO
Director of Strategic Business Development, Intelistaf Healthcare, Dallas, TX National Accounts Manager, STAT Nursing Service, San Francisco, CA Business Development, Medical Express, Boulder, CO Education
Baccalaureate of Science - Nursing License (Inactive) St. Vincent School of Nursing, Billings, Montana