Administrative Assistant Customer Service

Alejandra Becerra

Rosemead, CA 626-***-**** **************@*****.***

https://www.linkedin.com/in/-alejandra-becerra/

ADMINISTRATIVE ASSISTANT OFFICE CORDINATOR CUSTOMER SERIVICE

BILINGUAL SPANISH

Administrative assistant with over 10 years of experience managing business office functions and providing executive level support to senior management and clients through outstanding communication, interpersonal, and organizational skills. Broad knowledge and success with managing multiple task at a time, budgeting, meeting deliverables, and operational functions. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company’s needs.

PROFESSIONAL EXPERIENCE

Chavez Income Tax & Bookkeeping, Inc., Van Nuys, CA 01/18 – Current

Receptionist/ Administrative Assistant

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment

Develop reports and documents, transcribe meeting notes, and take dictation, ensuring 100% accuracy

Build customer confidence by actively listening to their concerns and giving appropriate feedback, in person and by phone

Perform administrative duties including filing, faxing, monitoring /ordering supplies, and scanning documents

Assist the bookkeeper in maintaining all financial transactions

Verify, ascertain and determine the correctness of financial data

Scheduled meetings and led the handling of meeting logistics (e.g. developing agenda, preparing meeting material, gathering data, etc.)3

Nucleus Diagnostics, Guadalajara, Jalisco, Mexico 11/15 - 08/17

Receptionist

Able to multitask and perform various job responsibilities simultaneously in a high interactive environment, and provide a positive patient experience for patients, their families, and the community

Scheduled patients appointments using Microsoft Office

Followed up with patients after appointments to ensure patient satisfaction

Validate patients medical insurance and benefits

Assisted office manager for creating monthly schedules for employees

Auto Square Collision Center, Arcadia, CA 04/12 - 08/15

Receptionist

Handles claim inquires, explained procedures, and made new and follow-up appointments

Handled all accounts payable and receivable for insurance claims

Answer 30-35 calls daily while maintaining excellent customer service over the phone and in person

Responsible for scheduling client appointments

Tracked inventory and placed orders to ensure organized office operations

Greeted visitors and provided general administrative support

EDUCATION

Child Development- Pasadena City College, Pasadena, CA In Progress

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