Customer Service Desk
Resume:
SHIRLEY M LIGUROTIS
Stickney IL 60402
C: 708-***-****
adyfql@r.postjobfree.com
Professional Summary
Dedicated solutions-oriented professional, skilled in office management, scheduling, accounting using strong interpersonal, organizational, and communication skills. Excellent relationship building with all stakeholders.
Proven aptitude for records management, system administration, customer service, and vendor relationship management.
Experience
JEWISH UNITED FUND
Chicago IL 2019-2023
Technology Purchasing Assistant
Supported Help desk working on tickets for goods and services for the organization: This included obtaining quotes for computer hardware, accessories & services, various asset purchases, domain licenses and adobe licenses. I also obtained quotes for Wi-Fi cloud managed access points (Meraki/Cisco).
Quoted & purchased all supplies needed for conference floor remodel, monitors audio visual supplies, cables, projectors, etc. This area is used for Board meetings & employee meetings.
Maintained all Service Desk tickets assigned to me on a timely basis: These included but not limited to getting quotes, approved purchase orders, ordering of supplies and/or services.
Set up and maintained employees with Adobe Pro dc licenses in Adobe license portal. Renewed these licenses as well prior to expiration date.
Maintained all time sensitive contracts in Service Desk, renewing prior to expiration date. When required, added assets to these contracts.
Created profiles in Help Desk Service center for all new vendors when purchasing supplies and services. Held all vendors accountable ensuring all quotes were correct and accurate.
Maintained monthly Department billing in excel for IT travel expenses. Reconciled monthly PCARD expense report for all charges related to utilities, asset purchases, i.e., Computer Hardware, Software, and Domain Subscriptions.
OWENS & MINOR INC
Carol Stream, Illinois
Temp Position 4 months 2019
Purchasing Assistant
Call or email vendors to request delivery tracking information & proof of delivery on supplies that are shipped to various warehouses.
Update purchase order information on company’s internal system with tracking and/or proof of delivery.
Maintain the excel spreadsheet with information I obtain on delivery and back orders
Research tracking information on internet via vendor’s website.
2018
Utilized this year spending time with family & taking care of personal issues. I took time off before beginning the next chapter of my career although during this time I did work part time contract work.
HEALTHCARE SERVICE CORP
Chicago Illinois 1988 – 2017
Purchasing/Procurement Assistant 1997-2017
Processed requisitions and verifying vendor compliance while securing goods and services company wide.
Maintained a large pristine vendor file in PeopleSoft; adding new addresses, phone numbers, tax information, name changes when necessary. Utilizing IRS website to verify tax information on vendors.
Full responsibility for sourcing and processing purchase requisitions including verification of requisitions that may need a contract included of amounts exceeding $250,000. This included researching contracts in the Ariba system.
Processed and responded to e-mails and phone calls related to requisitions, contracts, pricing, orders, vendor information, deliveries & returns.
Trained new department hires PeopleSoft application and purchasing procedures.
Maintained & filed hard copy purchase orders & vendors w-9 forms.
Financial Assistant 1991-1997
Processed expense reports, cash advances, vendor invoices and all other payments due according to department policies.
Issued stop payments of checks by means of online banking system.
Verified, printed and distributed check payments and supporting documents to vendors.
Responsible for the distribution of employee expense and reimbursement checks.
Called employees daily for expense check pickup.
Pulled bulk amounts of microfilm copies as requested.
Filed invoices.
Worked closely with vendors via phone coordinating payment, timing and dispute resolution.
Accounts Receivable Clerk 1988-1991
Retrieved departmental paperwork and distributed to assigned individuals daily.
Filed paperwork/claims after assigned individuals completed task.
Answered phones and forwarded to responsible person.
Education
Training, Inc.: Chicago, Illinois 1987-1988
Administration/ Clerical certificate of completion
ITT Training Institute: Chicago, Illinois 1985-1986
Financial service and banking/Certificate
Andrew Jackson Adult Education: Chicago, Illinois 1981-1982
General studies
Computer Skills include
Microsoft Teams, Word, Outlook, Excel, People PeopleSoft, Microsoft Service Desk, Ariba
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