Sales Manager Internet
Resume:
Annette Painter
SALES MANAGER
Waynesboro, PA ***68
**********@*****.***
Over thirty years of successful sales and management experience. I am extremely self- motivated and process/detail oriented, which has allowed me to be extremely successful in every professional endeavor. I would like a professional career where I am able to use all the invaluable sales, research, management, analytical skills and website marketing experience I have acquired over the years. I am looking for a career where I not only utilize these skills but refine them and play an integral role in a successful team.
Work Experience
New Car Sales Manager
Criswell Chrysler Dodge Jeep Ram - Thurmont, MD
May 2019 to Present
Chrysler Over Achiever with an 8 month rate of 134% of manufactures numbers. Building a great sales team to grow relatively new location. Consistently hit and exceeded objectives. Sales Manager
Len Stoler Chrysler Dodoge Jeep Ram - Westminster, MD November 2015 to May 2019
Consistently increased sales volume. Trained sales team. All aspects of the new car and used car sales manager duties. Opened deals, closed deals, schedules for sales staff, training sessions, sales meetings. INTERNET SALES MANAGER
Century Ford Chrysler Jeep Dodge Ram - Mount Airy, MD January 2015 to October 2015
Redesigned internet processes and implemented same to increase internet response, appointments and sales.
BDC Director
Buchanan Auto Group - Westminster, MD
January 2014 to December 2014
Designed a central BDC for 6 roof tops. Scheduling an average of 24% appointments to leads received with an average of 95% of those appointments shown. Internet Sales Director/Assistant to General Manager Jim Coleman Automotive Group - Clarksville, MD
September 2001 to April 2013
Assigned to build, create and implement a structured profitable Internet Department where one did not exist.
Assigned to increase revenue for the company
Create and manage a department of 8 sales professionals Designed and implemented an Internet Sales Process which has been adopted throughout the company Maintained above average closing percentages
Responsible for recruiting, hiring and training new sales associates Track, analyze and review department's daily activities and determine areas that need improvement Analyze success rate of lead providers and make changes if necessary based on zip codes or location, cost, type of lead and quality of information received Established and maintained relationships with outside lead providers and vendors Created monthly reports. Found strengths and weaknesses within processes and with individual sales people making suggestions to improve processes where necessary and train sales people based on findings
Kept up with sales trends, public opinions, buying patterns and economic environment in order to make any necessary improvements.
Responsible for choosing software products such as website providers, lead providers, phone vendors, CRM (Customer Relationship Management) tool and train staff on how to use effectively and efficiently. Maintained three websites for Honda, Jaguar and Land Rover by posting specials weekly, making changes as the industry changed, creating and maintaining relevant keywords using SEO to maximize site exposure on all search engines all while staying within manufacturers compliance guidelines. As The Internet Sales Director for the entire Auto Group this was the largest project I had the honor of managing in my years with Jim Coleman. I was in charge of creating new Internet Sales Departments in the Bethesda stores mirrored after the one I created at the Honda and Jaguar Land Rover stores. Researched, designed and implements an Internet Sales Process tailored to the needs of each dealership, the product they sold and their unique clientele
Trained Sales Managers, General Sales Managers and General Managers on CRM software, new processes and tracking and reporting of department's success Recruited, hired and trained new sales associates and Internet Directors for each store Once departments were created and trained responsibility was turned over to the Internet Sales Directors who reported to me weekly
As in the Honda and Jaguar Land Rover stores, I maintained the websites for all five stores in the same manner.
Met all compliancy guidelines for each manufacturer Special promotions and campaigns posted timely to websites after compliance approval Submitted all web site marketing for compliance approval Attended training, meetings and informational classes and webinars to increase web knowledge Responsible for the implementation and maintenance of customer retention program for over 12 years Instrumental in designing an up-sell program to our retention program that significantly increased dealership revenue
1. I handled a large variety of projects from e-mail assignments for the company, telephone systems and trouble shooting, process maps and overseeing the Internet Directors of the Honda and Jaguar Land Rover stores
1. 1. Administrator for Honda Interactive Network, Reynolds and Reynolds System, Dealer Track, Auto Up Link USA as well as all lead providers back end tools, Google, Merchant's Circle etc. Manager
SIGNAL FINANCIAL FEDERAL CREDIT UNION - Kensington, MD July 1999 to September 2001
1. Here I managed a car buying service for the members of the credit union. I negotiated with over 50 area dealerships to secure the best pricing on a vehicle. Arranged to have it delivered to the member at one of the branch offices. Here the member would complete the credit union loan and take delivery of the vehicle. I significantly increased this program from 15 deliveries per month to 45-50 deliveries per month booking well over 10 million dollars in loans annually. 1. I researched and implemented leasing programs and gap insurances programs and re-sold lease turn in vehicles all increasing the revenue of the Credit Union SALES CONSULTANT FOR JIM COLEMAN TOYOTA
BETHESDA
January 1995 to July 1999
md
1. United Buying Service Manager and Top 5 Sales Producers SALES CONSULTANT
FITZGERALD TOYOTA - Gaithersburg, MD
January 1993 to 1995
1. Top 5 Sales Producers
Education
High school or equivalent
Skills
• Word
• budget
• retail sales
• training
• Customer Relationship Management
• Relationship Management
• Sales Management
Contact this candidate