Cindy Hicks **** Ace Wintermeyer Dr

La Vergne, TN 37086

615-***-****

adyfq0@r.postjobfree.com

EXPERIENCE

Enable Comp, Franklin, TN —Revenue Specialist

August 2021 to present

● Specialize in claim readjusting

● CPT and ICD-10 revision

● Revise rejection

● Obtain proof of receipt and filled with correct insurance American Family Care, Smyrna, TN — Center Administrator August 2020 to March 2021

● Ran all operations of an urgent care clinic

● Managed busy practice, hired staff, handled employee payroll, cola lab, covid testing, purchased supplies for the office

● Trained employees in their specific roles and occasionally cross-trained employees

● Trained in OSHA policy and procedures

● Maintained attendance records and supervised 10 employees

● Created the working schedule in the entire office for each role

● Filled in for the front desk and the back when needed

● Maintained patient satisfaction and assisted with patient accounts

Nashville Arthritis and Rheumatology, Nashville, TN

—Medical Assistant

December 2019 to March 2020

● Cared for the front and back portions of the office

● Entered patient demographics into individual profiles as well as uploading patient documents into EMR

● Managed co-pays and deductibles

● Called to get approval from prior authorizations

● Answered a multiple line telephone service

● Utilized eClinicals

● Called patients to verbally give lab results and educated patients in giving self injections

West Florida Thoracic Surgery, Trinity, FL — Practice Manager

August 2019 to December 2019

● Managed busy surgical practice

● Maintained monthly financial reports, hired staff, and oversaw marketing for the practice

● Handled employee payroll and purchased supplies for the office

● Trained employees in their roles and trained in OSHA policy and procedures

● Maintained attendance records and patient satisfaction Nashville Lung Surgery, Nashville, TN — Officer Manager May 2016 to May 2019

● Managed and supervised a busy medical office

● Hired staff and managed staff. Triaged and roomed patients as well as any EMR related materials

● Worked closely with vendors, suppliers, and EOB’s

● Oversaw and managed the completion of new office locations

● Obtained prior authorization for surgeries, prescriptions, and diagnostics

● Responsible for completing payroll accurately

● Ran everyday operations of the practice

EDUCATION

Kaplan University, Chicago, IL — Associate's Degree September 2008 to September 2010

Obtained Associate’s Degree in medical assisting

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