Real Estate Set Up

Tiffany L. Stergar

707-***-**** **********@*****.***

linkedin.com/in/tiffanystergar

Professional Summary:

An enthusiastic, driven professional with extensive experience facilitating daily operational, administrative support functions and office management. Goal-oriented team player with excellent interpersonal and communication skills. Strong ability to multi-task and maintain attention to detail. Skilled at handling complex, sensitive, and confidential information with discretion. Successfully meets deadlines and resolves issues in a timely manner. Exercises independent judgment and develops and maintains collaborative working relationships

(within and outside the department or with key stakeholders). Expert problem-solver who remains cool under pressure and is adept at finding effective solutions. Areas of Expertise:

• Executive Support & Consultation

• Project & Office Management

• Proactively Anticipates Needs/Meets Deadlines

• Organization/Multi-tasking

• Scheduling Meetings/Corporate travel

• PowerPoint Presentations/Org Charts

• Event/Activity Management

• Problem-solving/Troubleshooting

• Onboard Staff/Team Members

• Confidentiality Budget Tracking

• Critical Thinking/Decision-making

• Activity Tracking/Follow-up/Analytics

• Special Projects

• Tech Savvy

Work History:

City of Hope Duarte, CA July 2022 to present

Office Administrator, Communications, Culture and Experience

• Supervise and manage three executive assistants.

• Provide executive support to chief communications, culture. Enhance executive leadership (Chief/VPs) productivity by successfully maintaining frequently changing calendars, coordinating all meeting requests, including coordination of Teams/Zoom, conference room and catering.

• Handle sensitive or confidential information with discretion.

• Manage all department organization charts.

• Manage department integrated planning calendar.

• Process and track expense reports.

• Coordinate travel arrangements and itineraries.

• Manage onboarding process for all new hires, including temporary staff.

• Assist with training employees on enterprise systems and programs.

• Manage and track staff/department compliance and safety training requirements.

• Manage daily office ops including mail, shipping, office & kitchen supplies, workspace assignment.

• Manage maintenance of office equipment and furniture - organize repairs and upgrades.

• Manage timekeeping process and act as timekeeper for the department. City of Hope Duarte, CA October 2015 to July 2022 Executive Assistant, Marketing & Communications

• Provide executive support to vice presidents of marketing/communications and executive directors. Enhance executives’ productivity by successfully maintaining frequently changing calendars, coordinating all meeting requests, including coordination of Teams/Zoom, conference room and catering.

• Handle sensitive or confidential information with discretion.

• Process and track expense reports.

• Coordinate travel arrangements and itineraries.

• Manage all phases of administrative support and operations for communications/public affairs team, including onboarding, meeting planning, off-site events, supplies, and IT support.

• Coordinate lunch & learns, department meetings, team events, including on-site/off-site.

• Manage and track staff/department compliance and safety training requirements.

• Manage daily office operations including mailing, shipping, equipment, office supply inventory tracking and ordering.

• Manage upkeep of office equipment and furniture - organize repairs and upgrades.

• Manage timekeeping process and act as timekeeper for the department.

• Assist with new hire onboarding and IT equipment orders.

• Assist with training new employees on enterprise systems and programs.

• Process and track contracts, amendments, scopes of work and purchase orders. Lead department integrated planning calendar meetings.

• Responsible for acquisition of talent release and HIPPA forms for creative solutions team.

• Supervised space utilization program and assisted with office seating reorganization in 2017 for 50+ staff.

• Served as liaison for organization merchandise requests. In 2018, liquidated $250K of merchandise in warehouse.

Recent Accomplishments:

• Onboarded several marketing & communications executives within the past few years, and multiple executive directors. This included setting up computer systems, arranging/scheduling introductory meetings, budget authorization, etc.

• Contributed to the planning, development, design, and implementation of the integrated planning calendar and all resource documents associated. The marketing & communications department utilizes the calendar to track key activities, meetings, and events to ensure alignment & collaborations across the department.

• Set up and managed multiple working sessions with key stakeholders across the organization to provide input to VMLY&R, a leading global digital brand experience agency, who is designing the new external website. These meetings were critical to gain guidance, clarity and buy-in on the approach, content and features being incorporated on this site, which is launching later this year.

• Contributed to the planning, development, and implementation of the monthly all-hands meeting in November 2020 for the new SVP/Chief Marketing Officer. The goal of the meetings is to brief the entire department (80 team members) on the vision, strategy, goals, objectives, and marketing & communications future path forward.

• Served as marketing & communications ambassador for fund-raising for Walk for Hope. The team raised

$3,280. Also serve as a member of the Employee Advisory Council, and two diversity resource groups

(Latinos for Hope and Pride in the City).

• Recipient of monthly excellence award for the month of March 2022. John Muir Health Walnut Creek, CA March 2003 to October 2015 Executive Assistant Office Manager, Facilities Development & Corporate Real Estate

• Provide executive support to vice president facilities development/corporate real estate and four directors, including capital projects, finance, real estate, asset management.

• Coordinate all meeting requests, including coordination of conference room, IT set-up and catering.

• Manage demanding calendars and frequently changing priorities.

• Manage and distribute all incoming/outgoing communications on behalf of the VP and department.

• Coordinate travel arrangements and itineraries. Process and track expense reports and contracts.

• Coordinate lunch & learns, department meetings, team events, including on-site/off-site.

• Create presentations, meeting minutes, memos, spreadsheets for board building committee.

• Led a team of six that produced and streamlined office procedures to improve operational efficiency. Assisted with training of new systems and programs. Created fillable agenda, meeting minute and action item logs templates.

• Responsible for the design, and implementation of online computer storage for all department corporate documents, including the indexing and maintenance.

• Manage daily office operations - maintenance, mailing, shipping, equipment, office supply inventory tracking and ordering.

• Maintain and upkeep office equipment and furniture - organized repairs and upgrades.

• Served as liaison for IT requests to resolve problems - troubleshoot computer and systems problems.

• Responsible for training and onboarding all staff, including spot-training sessions, as needed.

• Led and supervised a team of administrative staff - assisted with coaching, counseling, and disciplining. Sutro & Company San Francisco, CA April 1992 to March 2003 Sales Assistant Account Representative Office Manager

• Managed calendar, expense reporting, and correspondence for branch manager and brokers. Coordinated meetings, scheduled presenters, and created presentations with audio-visual set-up.

• Liaison between sales team and accounts payable department. Process and track expense reports - streamlined expense report process for branch office.

• Manage all phases of administrative support and operations for branch office – including meeting requests, coordination/set-up of conference rooms, catering, travel arrangements/itineraries, and department staff meetings, and off-site team events.

• Schedule and coordinate transfer and delivery of security certificates between companies, departments, and client.

• Compute total holdings, dividends, interest, brokerage fees, and commission and allocate appropriate payments to customers. Compiled sales data to produce bi-monthly sales reports.

• Prepare forms, receipts, withdrawal orders, and transfer confirmations, based on transaction requests from stockholders. Contacted and assisted clients with orders and reconciliation of account.

• Verify ownership/transaction information, dividend distribution instructions to ensure conformity with regulations.

• Assisted in market research and drafting research reports.

• Communicated with insurance carriers for issuance of insurance policy certificates.

• Excellent knowledge of methods and principles required for making great sales products or services.

• Trained employees on WebEx, an interactive internet conferencing tool.

• Successfully organized and managed annual exhibit at FS/Tec 2000. Arranged lodging for employees, supervised 20x20 booth construction and dismantling, scheduled demonstrations, supervised the A/V set up, and coordinated evening social calendar.

• Keep the office organized to increase office efficiency. Education:

Napa Valley College, Napa, CA

1992-1994

• Associate of Business Administration

Dale Carnegie

2005-2007

• Dale Carnegie Course

• Attitudes for Service

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