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Customer Service First Aid

Location:
Kuala Terengganu, Terengganu, 20100, Malaysia
Posted:
July 21, 2023

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Resume:

Re: Enthusiastic Caregiver

Dear Hiring Manager,

It's with pleasure that I submit my application to you for the role of Caregiver. With skills that closely match the job criteria, I firmly believe I would be an asset to the team.

The experience and skills I bring have fully prepared me to succeed in this position. I have a solid knowledge of the industry and have demonstrated competencies in collaboration, interpersonal and flexibility and compassionate.

Deep within my heart resides an extraordinary passion to care for others and witness the joy of their smiles. Becoming a part of a com

passionate family, a team of like-minded souls driven by the hunger to make the world a brighter place, has been a lifelong dream. My heart swells with confidence that as one of your esteemed team members, I will shine brightly.

Flexibility flows through my veins, for time knows no bounds when I'm immersed in what I love nurturing and uplifting lives. My key goal remains steadfast to witness those beautiful smiles that illuminate hearts. Compassion is my language, allowing me to seamlessly blend into their world and adapt to their unique styles.

This is the true joy that my soul seeks a calling to create a haven of warmth and understanding, where every heart finds solace. With unwavering commitment, I aspire to stand tall in the art of caregiving, painting a masterpiece of love and care in the lives of those entrusted to my embrace.

Let me join your ranks and together, let us unleash the power of compassion, turning moments into cherished memories, and lives into journeys of heartfelt connection.

undoubtedly, i strongly believe that my background is an excellent match for your position, and I could confidently contribute to your team.

If you would like more information on my career to date, please do not hesitate to reach out; I would be delighted to expand and discuss how we can successfully collaborate.

Sincerely,

Jane Karanja

JANE KARANJA

20100, Nakuru, Kenya +254********* adyfpb@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a compassionate and dedicated individual with over 5 years of experience providing outstanding care services to elderly and disabled individuals in various settings, including homes, facilities, and clinics. My primary goal is to ensure optimal health, safety, and a sense of belonging for those under my care.

I am also competent in providing care to children, adolescents, and adults. I understand the unique needs of each age group and strive to deliver personalized care that meets their specific requirements.

Confidentiality is of utmost importance to me, and I take pride in handling every client's information with the highest level of discretion. Building strong relationships with my clients is a priority, and I am skilled at fostering a positive rapport with them.

Treating every patient with dignity, respect, and compassion is at the core of my caregiving philosophy. I find joy in spending quality time with my clients, ensuring their safety, assisting with feeding, going for walks, and helping with cleaning and dressing. Their well-being and happiness are my top priorities.

Integrity guides my actions in everything I do. I always act in the best interest of my clients while adhering to policies and guidelines to promote their overall well-being.

CAREER DEVELOPMENT

Caregiving

First aid

Fire Safety

Nutrition and food hygiene

KEY CLINIC SKILLS

Personal care/ Personal hygiene: Washing and dressing

Monitoring and recording observation

Feeding patients

Dressing wound

Medication administration

Ensuring Patient safety

Complying with infection control procedures

Care and pressure areas

Monitoring vitals.

EXPERIENCE

11/2021 to Current

Caregiver for Elderly (Part-Time)

Mr. and Mrs. James Kirundu - Nakuru, Nakuru

Created care plans with clients and their families, designing based on needs, requirements, disabilities and doctor requests.

Prioritized tasks and organized daily care plans effectively to meet the needs of patients.

Established in-home care procedures to prevent client falls.

Provided ongoing emotional support and encouragement to clients, helping them to perform necessary tasks.

Conducted light housekeeping around client home, cleaning and organizing according to patient needs.

Assisted the elderly with basic hygiene tasks, including washing, bathing, grooming and cleaning.

Designed meal plans, created shopping lists, conducted shopping trips and developed meals on behalf of clients.

Increased independence, helping residents develop and retain social and living skills through active engagement in activities that promote self-reliance and decision-making, as well as providing personalized support tailored to individual needs.

Improved resident comfort by providing pleasant companionship and engaging in stimulating conversation, creating an environment that promotes emotional well-being and a sense of companionship among residents and staff.

Additionally, offering opportunities for reminiscing, storytelling, and other therapeutic activities to enhance cognitive stimulation and emotional support.

Ensured resident stability by accurately checking and recording vital signs in the appropriate software, facilitating timely health assessments and ensuring prompt medical attention when necessary

Helped the elderly get in and out of beds using hoist machines, including ceiling hoists and mobile hoists.

Coordinated personal care, food preparation and appointment transports.

02/2020 to 07/2021

Voluntary Worker (Caregiver)

The Virgin Hospital - Maragua, Muranga

Observed and reported changes in patient’s behavior, symptoms, or signs of distress to the healthcare team.

I Monitored vital signs that required regularly measuring and recording such as blood pressure, heart rate, temperature, and oxygen saturation levels.

I administered medications under the supervision of registered nurses or other healthcare professionals. I ensured proper dosage and documented the administration accurately.

Assisted with meals and nutrition by helping patients with eating and ensured that they receive adequate nutrition.

Maintained cleanliness and safety to ensure the environment is conducive for the patient.

Assisted with bed making, tidying up patient rooms, and ensuring infection control measures are followed.

Assisted with personal care for their personal hygiene tasks such as bathing, grooming, and toileting.

I assisted the patients with dressing and ensuring the patient's overall comfort.

Assisted with mobility by transferring patients from beds to wheelchairs, assisting with walking, or using mobility aids like crutches or walkers.

Provided companionship and emotional support. I engaged in conversation, listening to concerns, and offer reassurance to help alleviate anxiety or stress.

In collaboration with physical therapists or occupational therapists, I Supported rehabilitation activities by assisting patients with exercises and mobility routines as part of their rehabilitation program.

Maintained an accurate and up-to-date documentation of patient care activities. This includes recording vital signs, medication administration, changes in condition, and any other relevant information.

10/2015 to 09/2018

Shop Attendant

Mama Wanja Retail Shop - Nairobi, Nairobi

Customer service and assistance. I was always being attentive to my customer’s needs, providing guidance on product selection, and offering assistance with any inquiries or concerns.

Empathy and understanding. I showed empathy by actively listening, acknowledging their feelings, and offering appropriate solutions or alternatives can enhance the customer experience.

Adaptability and problem-solving. As shopkeeper I adapted to different customer requirements, handled unexpected situations, and found solutions to ensure customer satisfaction.

Ensuring a safe environment. As a shopkeeper I promoted a safe environment by ensuring proper organization and cleanliness, promptly addressing any hazards, and maintaining a secure and comfortable atmosphere for customers.

Educating and informing. I provided product knowledge, answer customer queries, and offer guidance on how to use or maintain products effectively.

Building relationships: As a shopkeeper i focused on building relationships with customers by providing personalized services, remembering preferences, and creating a welcoming and friendly atmosphere.

Anticipating needs. I observed customer’s behaviour, identify potential needs, and offer relevant products or services before customers even ask.

Attention to detail. Having a keen eye for detail, ensuring accurate pricing, proper labelling, and maintaining stock levels to meet customer demands.

09/2012 to 06/2014

Caregiver

Tess Clinic - Nakuru, Nakuru

Patient assistance: Assisted patients in navigating the clinic, locating different departments or examination rooms, and ensuring they feel comfortable during their visit.

Patient intake and documentation: Gathered essential patient information, such as medical history, current medications, and allergies. This helps in completing forms and ensure accurate documentation.

Vital signs monitoring: measured and recorded patients' vital signs, including blood pressure, heart rate, temperature, and respiratory rate.

Medication management: Under the supervision of healthcare professionals, caregivers I assisted in administering prescribed medications to patients.

Specimen collection: I assisted in collecting and labelling patient specimens, such as blood samples or urine tests, following proper protocols to ensure accuracy and maintain patient privacy.

Patient education: I provide patients with educational materials and explained basic healthcare instructions or treatment plans as directed by healthcare professionals.

Support during procedures: I provided emotional support and reassurance to patients undergoing minor procedures or examinations.

Assisting with mobility: I helped patients with mobility challenges to move around the clinic safely. I provided support with walking, transferring patients to and from examination tables or chairs, or using mobility aids.

Safety and infection control: I assisted in maintaining a clean and safe clinic environment.

I ensured proper sanitation of equipment, disinfection of surfaces, and adherence to infection control protocols.

Follow-up support: I facilitated communication between patients and healthcare providers by scheduling follow-up appointments, reminding patients of upcoming visits, or coordinating referrals to specialists if necessary.

03/2009 to 05/2013

Cashier

Veska Restaurant - Thika, Kiambu

Patience and empathy: I exhibited patience and empathy towards customers. Understanding that each customer may have unique needs or circumstances and providing attentive and respectful service can enhance the customer experience.

Active listening and communication. As a Cashier i engaged in effective communication, listening attentively to customers, clarifying their requirements, and providing clear and helpful responses.

Assisting vulnerable or elderly customers: As a Cashier i provided special attention and assistance to vulnerable or elderly customers. This involved offering support with carrying bags, finding products, or providing additional time or guidance during the checkout process.

Offering comfort and understanding. I provided a sense of comfort and understanding to customers who may be experiencing stress, frustration, or other emotions. By offering simple gestures such as offering a sympathetic ear, a kind word, or a smile.

Maintaining a welcoming environment. As a cashier i ensured that the checkout area is clean, organized, and inviting, making customers feel valued and cared for during their transaction.

Providing information and guidance. I offered product knowledge, answer customer queries, and provide guidance on different options or features, helping customers make informed decisions.

Respecting privacy and confidentiality. I ensured the confidentiality of customer information, handling transactions discreetly and securely.

Adaptability and problem-solving. I demonstrated flexibility, efficiently resolving issues, handling customer concerns, and finding solutions to ensure customer satisfaction.

01/2005 to 02/2007

Live-In Caregiver

Mrs. Kariuki's Resident - Thika, Kiambu

Supervise and care for children in the absence of parents.

Engaged children with games, quizzes and puzzles.

Tutored children in various subjects, including Maths and Science.

Prepare meals for children according to employer's instructions

Promoted good behaviours using positive reinforcement.

Organized groceries and shopping for family with approved item list.

Supervised children while parents were on multi-day trips.

Undertook appropriate educational activities with children to nurture children's interests.

Helped children with homework and supervised school projects to offer encouragement to children to complete tasks on time.

Took children on outings to local parks and playgroups, encouraging play with others.

Administered medication and minor first aid to sick and injured children.

Created safe environment for children by removing hazards and enforcing appropriate boundaries.

Provided healthy meals and snacks to meet children's dietary needs.

Read with children to improve reading skills.

Communicated with parents to provide daily feedback about child's development and progress.

Met child's hygienic needs by changing nappies, helping with hand washing and potty training.

Prepared children for school by getting uniforms ready and packing lunch boxes.

Dropped and picked children from school on time in adherence to school rules.

Modelled appropriate social behaviours to encourage children's social and emotional development.

Built and maintained positive relationships with parents and children to win trust.

Established and maintained relaxing night time schedule to encourage good sleeping habits.

Provide transportation services for children, including transportation to and from school as well as accompanying them to appointments.

Cleaned house, including laundry, sweeping and mopping.

OTHER SKILLS

Mobility assistance.

Cheerful

Trustworthy,

great interpersonal and

Teamwork.

Washing and dressing.

Communication.

Medication administration.

Adaptability.

Emergency management.

Confidentiality.

Multitasking.

Reliable,

Friendly

Attention to detail.

Customer service.

Time management.

Organizational.

problem solving.

Planning.

Exercise assistance

Emotional support and companionship

Meal and snack preparation

Counselling

Behavioural observation

Training and coaching

Housework and cleaning

Medicine administration

EDUCATION

2023

Diploma of Higher Education: Caregiver

Alison - Online

Topics

The Fundamentals of Caregiving

The Roles & Responsibilities of Careers

Legal & Ethical Issues in Caregiving

Communications & the Caregiving Process

Communicating with Individuals with Disabilities

Fundamental Skills in Caregiving

Stress Management & Organizational Skill

Observing, Reporting & Documenting

Cultural Differences & Caregiving

Fundamental Skills in Caregiving - Lesson Summary

Infections, Nutrition & Food Safety

Fighting Infections

Common Conditions: TB, Lice & Scabies

Nutrition & Hydration

Food Safety

Infections, Nutrition & Food Safety

Falls & Fire Safety

Understanding Dementia

What is Dementia?

Defining Alzheimer's Disease

The Philosophy of Dementia Care

Working With Patients' Families

Understanding Dementia

Working with Clients with Dementia

Communicating with Clients with Dementia

Behaviour Traits of Clients with Dementia

Planning Activities for Clients with Dementia

Working with Clients with Dementia

How Ageing Effects the Body

Human Body: Skin & Bones

Human Body: Stomach, Intestines, Kidneys & Bladder

Human Body: Immune System, Diabetes & Senses

Human Body: Heart, Lungs, Brain & Nervous System

How Ageing Affects the Body

Traumatic Injuries & Preparing for Death

Spinal Cord Injuries & Paralysis

Emotional Impact of Disease & Traumatic Injuries

Traumatic Brain Injuries & Strokes

Preparing for Death

Traumatic Injuries & Preparing for Death

2023

Certificate of Higher Education: First Aid

Alison - Online

Basic First Aid Treatments - Learning Outcomes

Treatment for Bleeding and Shock

Treatment of Stroke, Epileptic Seizure and Smoke

Treatment of Burns, Scalds and Vertigo

Basic First Aid Treatment - Lesson Summary

2023

Certificate of Higher Education: Food and Nutrition

Facility Training – At the Facility

Information Communication Technology.

Principles of Human Nutrition.

Legal Aspects of Nutrition and Dietetics.

Nutrition in HIV and AIDS.

Maternal and Child Nutrition.

Diet Therapy

Nutrition Anthropology.

Meal Planning, Management and Service.

2022

Certificate of Higher Education: Self-Development

Alison - Online

Introduction to Personal Development Coach

Ethical Aspect of Coaching

Aspect of Coaching and Mentoring

Ethical Assets of Coaching and Mentoring

NPL Cognitive Behavioral Therapy & Soft Skills.

ABC Character and CBT

Personal Skills

Neuro Linguistic Programming

Client Empowerment

2008

Diploma of Higher Education: Business Administration

EASHI - Nakuru

IT for Managers

Business Communication

Management

Economics

Dissertation/ Project

2008

Certficate: Certficate

St. Patrick Computer Training Center - Thika

Word Processing (Ms Word)

Spreadsheet Processing (Ms Excel)

Database Management (Ms Access)

Presentation Application (Ms Power Point)

Internet usage navigation

2003

Secondary School Certificate: Secondary School Certificate

Gatura Girls High School: - Gatanga

Chemistry

Physics

Mathematics

Christian Religious Education (CRE)

Home-science

English

Swahili

History

2000

Primary School Certificate: Primary School Certificate

Gathanji Primary School - Gatanga

Mathematics

English

Kiswahili

GHCRE

Art & Craft

Music

Home-science

Agriculture

ACCOMPLISHMENTS

I was deeply honored by my employer as a caregiver when they surprised me with a three-day vacation treat to the breathtaking Maasai Mara in Kenya. This gesture meant a great deal to me because while I was simply doing what I was hired to do, they saw my dedication as something truly exceptional and worthy of recognition. It was a truly memorable and cherished experience.

I was honored for being an outstanding caregiver who is always flexible by available when needed.

Completion of caregiving training programs or certifications.

Demonstrating exceptional patient care and receiving positive feedback from patients and their families.

Successfully managing complex or challenging cases, showing the ability to adapt and provide appropriate care.

Receiving recognition or awards for outstanding performance in caregiving.

Continuing education and professional development in caregiving techniques and practices.

Developing strong relationships with patients and their families based on trust and effective communication.

Contributing to improving patient outcomes through innovative caregiving approaches.

Successfully coordinating care with healthcare professionals and other members of the healthcare team.

Participating in community outreach programs or volunteering efforts related to caregiving.

Receiving letters of appreciation or commendation from supervisors or healthcare institutions.

In recognition of my exceptional service as a caregiver, my employer offered me the opportunity to enroll in my favorite course, providing me the chance to further enhance my skills and knowledge in a field that I am passionate about. However, I chose to give the chance to somebody who needed it more than I did

HOBBIES

Reading

Gardening

Cooking

Photography

Writing

Outdoor Activities

Music

Adventuring

dancing

Charity works

motivation speaking

exercising

REFEREES

Mr. Mutesya,

The Hospital Manager,

The Virgin Hospital,

P.O Box 14663, Nakuru

Cell Phone: +254*********

Email: adyfpb@r.postjobfree.com

Ms. Kwambuka Kenny

The Owner

Tess Clinic

Cell phone: +254-*********

adyfpb@r.postjobfree.com

Rose Wamaitha

P.O Box 361 10205 Maragua

Cell Phone: +254-***-******

Email: adyfpb@r.postjobfree.com



Contact this candidate