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Administrative Assistant Customer Service

Location:
Orlando, FL
Posted:
July 21, 2023

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Resume:

Renee M. Keane

***** ****** ***** *****, #*** Fort Myers, FL 978-***-**** adyfof@r.postjobfree.com

Executive Summary: Organized and dedicated Administrative Assistant with proven

track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

E X P E R I E N C E

Skills: Smartsheet, Acculynx, Smartsheet Filing & Organization, Multi-tasking

Microsoft Office Suite, XP, Written & Verbal Communications Sorting Mail

Word & Excel Shipping/Receiving Travel Arrangements

Bookkeeping & Finances, Telephone, Dictation, Transcription Data Entry NetSuite, Quickbooks

EMPLOYMENT:

Magna Homes and Roofing January 2023–May 2023

Project Coordinator

Managed all of the inspections and permitting of all projects. Answered calls, leads, handled all of the payments in Quickbooks and linked with Acculynx. Invoiced customers at time of payment. Communicated with all the sales reps regarding jobs along with all the crews.

Middlesex Corporation January 2021–November 2021

Administrative Assistant

Comply with all safety policies and procedures. Coordinate multiple projects with competing priorities to accelerate growth of the organization. Prepare memos, reports, spreadsheets, and presentations gathering of data from various internal and/or external sources. Review and prioritize incoming communication (mail, email, requests, etc.). Create and maintain databases to store business information. Conduct external research for projects. Maintain calendar and monitoring all deadlines. Process mail, prepare FedEx shipments and take phone messages. Greeting guests and providing snacks/lunches when needed. Copying, scanning, and distributing documents. Make travel arrangements.

Soucy Industries January 2016 – January 2021

Administrative Assistant

Support the estimating department. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. Handled client correspondence and tracked records to foster office efficiency. Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Organized weekly staff meetings and logged minutes for corporate records. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Arranged rapid office equipment repair and maintenance with vendors. Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support. Executed record filing system to improve document organization and management.

Sanborn Head & Associates July 2015 - Nov. 2015

Office Assistant

Coordinate schedules Office supplies Welcomes visitors and all inbound calls Works with the.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Interacted with customers professionally by phone, email or Invoice Processing Filing and data archiving.

Colson & Colson General Contraction

Administrative Assistant March 2014 - March 2015

Prepared subcontracts, purchase orders, AIA documents and invoices for Construction Manager

Composed external correspondence, weekly meeting minutes and reviewed all documentation to eliminate errors. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Monitored construction manager's work calendar and scheduled appointments, meetings and travel. Interacted with vendors, subcontractors and professional services personnel to receive orders, direct activities and

communicate instructions.

Red Hat, Westford, MA February 2010 - January 2014

Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel by routing to best-qualified department. Monitored and screened visitors to verify accessibility to interoffice personnel. Sorted, received and distributed mail correspondence between

departments and personnel. Aggregated and prepared documentation and reports for office

meetings, distribution and filing. Greeted incoming visitors and customers professionally and

provided friendly, knowledgeable assistance. Scheduled and confirmed appointments and meetings.

Supported various administrative duties by proofreading, transcribing and invoicing.

Park University at Hanscom AFB

Administrative Assistant, Burlington, MA May 2013 - September 2013

Support the Director with various office duties including but not limited to; Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate

errors. Created detailed reports on admissions, testing, military information, and requests for financial aid.

Supported logistics for programs for graduations, company events, college meetings and events, including room

reservations, agenda preparation and calendar maintenance.

Tyngsboro Elementary School September 2006 - June 2009

Paraprofessional/Teacher Assistant

Worked with children that need extra help in class & provide substitute-teaching services.

Supported instructor with test administration, curriculum development and assignment grading.

Assisted teachers with supervision and care of group of 20-30 children. Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.

Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Assisted teachers with classroom management and document coordination to maintain positive learning environment. Set up visual aids, equipment and classroom displays to support

teacher's lesson delivery.

Muro Pharmaceutical, Inc. an Asta Medica Company

Administrative Secretary /Manager of Clinical R&D February 1989 - November 1997

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Created and updated physical records and digital files to maintain current, accurate and compliant clinical files,

protocols/annual reports and financial budget documentation. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. Drafted professional memos, letters and marketing copy to support business objectives and growth. Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands. Transcribed and organized information to assist in preparing speeches and presentations.

Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Education

Associates Degree: Business

Middlesex Community College

American Red Cross: Certified Nurse Assistant, MA (CNA)

Licensed Nurse Assistant, N H ( L N A ), C P R, Certified & First Aid Certified



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