Business Development Customer Service

Ferdnand Ncube

Curriculum Vitae

PROFILE

Experienced banker, business development, customer relationship

Manager, Cash Management and customer service

VISION

Currently seeking a more challenging role with greater responsibility where my experience can be fully utilized in achieving organizational goals.

EXECUTIVE SUMMARY

I currently work for Victoria Falls City Council as Acting Personal Assistance to Finance Director

EMPLOYMENT HISTORY

City of Victoria Falls

Position: Cashier

Period: August 2017 to June 2022

Industry: Local Authority

Scope of Work Done:

Customer relationship management

Collection of Council revenue from customers

Preparing monthly debtors report

Khanondo Safaris and tours

Position: Car Rental Coordinator

Period: April 2015 to August 2017

Company: Khanondo Safaris and Tours

Industry: Hospitality

Scope of Work Done:

Customer relationship management

VVIP chauffeuring

VIP transfers

Preparation of monthly reports

Fleet maintenance

Business development

Position: Branch Manager

Period: June 2012- January 2015

Company: Allied Bank of Zimbabwe

Industry: Banking

Scope of Work Done:

Business Development

Customer and stakeholder relationship management

Cash management

Branch and staff management

Staff training and motivation

Processed loan applications to achieve the branch target

increase bank revenue.

Diligently performed monthly key risk and security checks to

ensure maximum branch security.

Effectively implemented cash handling controls to ensure full compliance with laid down procedures

Held fruitful branch monthly meetings.

Effectively carried out performance appraisals.

Handled incoming and outgoing correspondence to ensure effective and accurate communication with all key stakeholders

Effectively maintained staff records for effective succession planning and future reference purposes.

Successfully handled all disciplinary issues at branch level.

Successfully represented the bank during crucial business functions.

Position: Service Support Manager

Period: January 2011– June 2012

Company: ZABG Bank

Industry: Banking

Scope of Work Done:

Direct and control branch operations

Customer services

Business development

Processing and approving Export documents

Branch risk management

Human resource management at branch level

Position: Customer Service Officer

Period: September 2009 – December 2010

Company: ZABG Bank

Industry: Banking

Scope of Work Done:

Scheduling monthly customer visit for the branch manager

Opening new accounts

Interviewing walk in clients for new business

Supervising tellers

Attending to customer queries

Cash management

Management of dormant accounts

Position: Customer Accounts Officer

Period: December 2008 – September 2009

Company: ZABG Bank

Industry: Banking

Scope of Work Done:

Supervising back office clerks.

Suspense accounts reconciliation

Filing of branch documents

Vault custodian

Checking and verifying branch work through tick backs

Position: Bank Teller

Period: August 2008 – December 2008

Company: ZABG Bank

Industry: Banking

Scope of Work Done:

Accepting deposits and encashing for customers

Attending to customer queries

Cash management

Position: Customer Service Officer

Period: August 1996 – September 2008

Company: ZB Bank

Industry: Banking

Scope of Work Done:

Branch Supervision

Cash management

Cross-selling the bank’s products

Position: Bank Teller

Period: August 1993 – August 2006

Company: ZB Bank

Industry: Banking

Scope of Work Done:

Accepting deposits and encashing for customers

Attending to customer queries

REFERENCE

Mr Onias Kanye, Personnal Banker ZB Bank Bulawayo Zimbabwe, +263*********, adyfjc@r.postjobfree.com

Mr Bongani Mathe, Sales Manager Bulawayo Steel, +263*********, adyfjc@r.postjobfree.com

Mr Dumo Sibanda Creditors City of Victoria Falls +263********* adyfjc@r.postjobfree.com

PERSONAL DETAILS

6595 Mkhosana Victoria Falls

Date of Birth; 25 April 1971

ID Number ; 28-037907k21

Email: adyfjc@r.postjobfree.com

Cell: +263*********

Marital Status: Married

Criminal record: None

Health: Excellent

Languages: English IsiNdebele and Shona

PROFESSIONAL SKILLS

Customer service

Banking

Management

Business development

Team Building, Motivation

PERSONALITY TRAITS

Hardworking

Innovative

Focused

Results Oriented

Self-motivated

Diligent

Quick thinker

Fast learner

Excellent interpersonal skills

QUALIFICATIONS

‘’O’’Levels, Cambridge Wanezi High School

PROFFESIONAL QUALIFICATIONS

Diploma in Marketing (London Chamber of Commerce)

Executive Diploma in Business Leadership (Zimbabwe Institute of Management)

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