Education

Experience

Hanane Lamine

***** ***** ******* **, ********, VA 20166

703-***-**** - adyfgd@r.postjobfree.com

**/**** ***********: Agile Marketing Certificate Program Association of National Adverstisers

08/2022 Certified ScrumMaster :

Scrum Alliance, inc - VA

12/2019 Business Information Technology C.S.C:

Northern Virginia Community College - VA

07/2018 Certified Nurse Assistant

Excel Health Institute - Old Town Manassas, VA

06/2012 Bachelor of Computer Science:

University of Hassan 2 - Casablanca, Grand Casablanca 06/2010 Associate of Applied Science:

Information technology and Computer Systems Center - Casablanca, Grand Casablanca

08/2021 to Current Project Scrum Master

TD Bank - Chantilly, VA

Engaged scrum teams to establish realistic and achievable delivery commitments and supported team members in meeting set goals through monitoring, review and feedback.

Established, encouraged and facilitated team level cadence and events with optimal sprint planning, stand-ups and backlog refinement. Served and supported operational stakeholders and scrum team through ongoing strategic planning to improve productivity. Guided and coached scrum teams to achieve higher agile maturity levels at sustainable and comfortable pace through building cohesive teams and open communication frameworks.

Maintained performance metrics and data that highlighted development progress, product quality and output value to stakeholders during review meetings.

Monitored sprint commitments, followed-up on achievement progress and initiated corrective actions to facilitate on-time product delivery and stifle budget overrun.

Assessed expected risks at each project stage and developed response strategies.

Organized orientation and onboarding process for new joiners. Observed, evaluated and improved training courses to meet changing employee needs.

Verified technical accuracy of courses and directed learners to approved reference documentation.

Identified workers struggling with concepts and discussed learning needs with supervisors.

Motivated team members to continuously improve performance and meet ambitious goals.

03/2020 to 09/2020 Admin and Office Specialist III Department Of Motor Vehicle - sterling, VA - Virginia Excellent customer service solutions in a fast-paced environment with a friendly and knowledgeable manner.

Keyboarding proficiency and use of automated systems. Experience with standard business practices.

Experience working in a Fiscal, Accounting, or Cash Handling environment. Strong organizational, time management, problem-solving, and multitasking skills.

Attention to detail, accuracy, and complete assignments on time. Handle customer transactions using multiple PC screens, cash drawer, credit cards, inventory, policies, procedures, and regulations. Administer vision tests with customers.

Process applications for the driver, dealer, motor carrier, vehicle registration, and titling, tax collection, IDs, and other DMV related services. Experience interpreting and explaining policies/procedures or other complex information to customers.

04/2015 to 03/2020 Certified Nurse Assistant

Jon R Westergaard - Centreville, VA

Provide information such as directions, visiting hours, or patient status information to visitors or callers.

Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel. Explain medical instructions to patients or family members. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Document or otherwise report observations of patient behavior, complaints, or physical symptoms.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Administer medications or treatments, such as catheterizations, suppositories, irrigations, massages, or douches, as directed by a physician or nurse.

03/2012 to 11/2013 Scrum Master Coach

IWACO- Distributor of INWI cell company - Casablanca, Grand Casablanca Proficient knowledge of agile theory, methodology, techniques, rules, and practices, estimating/sizing, planning, and reporting. Able to work collaboratively and build relationships on the team. Identify workers struggling with concepts and discussed learning needs with supervisors.

Design targeted programs to prepare low-level employees to develop executive potential.

Track key metrics to understand the program's effectiveness, using results to refine the training courses.

Serve and support operational stakeholders and scrum teams through ongoing strategic planning to improve productivity. Guide and coach scrum teams to achieve higher agile maturity levels at a sustainable and comfortable pace through building cohesive teams and open communication frameworks.

Engage scrum teams to establish realistic and achievable delivery commitments and support team members in meeting set goals through monitoring, review, and feedback.

Monitor sprint commitments, follow up on achievement progress, and initiated corrective actions to facilitate on-time product delivery and stifle budget overruns.

Motivate team members to continuously improve performance and meet ambitious goals.

Coordinated initial and additional resources to meet project needs. Establish, encourage, and facilitated team-level cadence and events with optimal sprint planning, stand-ups, and backlog refinement. 11/2010 to 02/2012 Project Manager

Bank of Morocco and Commerce International - Casablanca, Grand Casablanca

Tracked and completed action items to report progress to project owners. Identified and resolved issues and conflicts within the project team. Managed and verified the quality of work performed by internal and subcontracted resources.

Coordinated project timelines, meeting agendas, and next steps to move cross-functional projects forward.

Language

Equipped team with required knowledge, resources, and materials to successfully execute project work.

Optimized processes and methodologies to enhance project delivery and team performance.

Managed multiple concurrent projects by balancing conflicting resources and priorities.

Coordinated with department managers to establish work plans and staffing for each phase of the project.

Established goals and timelines to successfully implement action plans. 02/2010 to 04/2010 Internship in Telecommunication Department National Electric company - Casablanca, Grand Casablanca Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.

Set up service for customers, installing, connecting, testing, or adjusting equipment.

06/2009 to 08/2009 Internship in Moroccan Airlines Service Administrative Department Royale Air Maroc - Casablanca, Grand Casablanca

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Prepare and mail checks.

Mail newsletters, promotional material, or other information. Train and assist staff with computer usage.

Fluent in English

Fluent in French

Fluent in Arabic

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