JAYE ROME Y. BAGUINAT

Doha, Qatar

Mobile No: +974-***-*****

adyffs@r.postjobfree.com

Skype ID: jayerome31

PROFESSIONAL SUMMARY:

To be able to apply and explore the skills and knowledge those were gained from the school l, trainings and professional experiences. To pursue an upward career movement and to boost professional growth.

PERSONAL INFORMATION:

Age : 32

Date of Birth : October 31, 1990

Civil Status : Single

Gender : Male

Nationality : Filipino

Religion : Roman Catholic

Weight : 70 kg.

Height : 5’7

Passport Number : P7185366B

Date of Issue : July 13, 2021

Date of Validity : July 12, 2031

EDUCATIONAL BACKGROUND:

Associate Course in Hotel and Restaurant Management

Saint Vincent’s College

Dipolog City

March 19, 2011

Graduate

PROFESSIONAL EXPERIENCE:

Total years of Experience: 10 years

Position : Supervisor

Company : Nando's Restaurant ( Oryx Group for Food Services )

Address : Villaggio Mall, Doha, Qatar

Date : 23rd November 2019 – Present

Job Description / Duties and Responsibilities:

Greeting guests and taking food and drink orders

Answering questions about the menu items, food sensitives and food substitutions

Giving customers suggestions for food and drinks and telling them about any special menu items

Serving non-alcoholic beverages and delivering food and beverages to the guests

Staying attentive to the needs of guests in the dining area

Ensuring the food order is made correctly by kitchen staff and looks presentable for guests

Communicating with customers to ensure satisfaction and resolve any complaints

Removing dirty dishes from tables to avoid clutter while customers are eating

Cleaning tables after customers have finished their meals

Processing customer payments

Following health code standards with regards to handling of food

Performing opening and closing procedure with SOP and updating all restaurants checklist

Making end of day operations reports

Position : Barista

Company : Soho Coffee Co. (Qatar Airways SSP LLC)

Address : Hamad International Airport, Doha, Qatar

Date : 13th May 2014 - 13th May 2018

Duration : 4 years

Job Description / Duties and Responsibilities:

Provide quality customer service, including interacting with customers, answering enquiries and effectively handling customer complaints.

Provide proper training and development of company’s SOP for new team members.

Responsible in making orders for pastries and sandwiches.

Responsible for preparing or serving hot or cold beverages such as coffees, teas, pastries and any kinds of sandwiches.

Serve the food and beverages orders to the guest in a proper way.

To clean or sanitize work areas, utensils, or equipment. To follow health and safety guidelines.

Responsible for checking the temperatures of freezers, refrigerators, chillers, or heating equipment to ensure proper functioning.

To receive the stock supplies or any retail products.

To perform the proper ways of order taking procedures and suggestive selling that might appeal to the customers.

Follows cash handling procedures and cash register policy such as receive and process customer payments.

Always make sure to give the receipt to the guest

Position : Barista

Company : Bo’s Coffee (Ws and Landin Inc.)

Address : Mactan Cebu International Airport Authority, Cebu City

Date : 31st January 2012 – 03rd April 2014

Duration : 2.3 years

Job Description / Duties and Responsibilities:

Assisting the outlet manager to plan, organize and supervise all processes of the outlet and to provide hands – on support to all colleagues within the outlet.

Ensures the highest levels of service and courtesy are provided to all guest.

Assist in conducting team briefings as directed by management.

Ensure and maintains an effective link between the bar and service area.

Consistently monitors the quality of food and coffee being served.

To ensure the service operations smooth, to follow standard procedure.

Upselling and exceed guest expectation

Provide exceptional supervision and service

To make sure outlets are ready to serve the guest

Monitor and track wastages

Position : On-Job-Trainee

Company : Top Plaza Hotel

Address : Dipolog City, Zamboanga del Norte, Philippines

Date : 20th July 2010 – 13th September 2010

TRAININGS & COMPETENCIES:

Level 1 Award in Food Safety in Catering

Highfield Awarding Body for Compliance

Qatar Airways SSP LLC Training Room

SGS Qatar W.L.L Al Mana Tower 9th Floor Doha, Qatar

Date of Assessment (May 13, 2014)

Certificate Number (1535228)

Basic Life Support

First Aid With CPR & AED

Pioneers Tec

CCertificate Serial Number : 215013

Date Issued: April 16, 2023

REFERENCES:

Name : Mr. Cyrus Roque

Company : Oryx Group for Food Services

Position : Training Manager

Mobile Number : +974******** / +974********

Email Address : adyffs@r.postjobfree.com

Name : Ms Happy Java

Company : Qatar Airways SSP LLC

Position : Unit Manager

Mobile Number : +974********

Email Address : adyffs@r.postjobfree.com

I hereby certify that the statement, data, information and documents stated and attached herein are the factual truth to the best of my knowledge.

Jaye Rome Ybañez Baguinat

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