Customer Service Food Services
Resume:
JAYE ROME Y. BAGUINAT
Doha, Qatar
Mobile No: +974-***-*****
************@*****.***
Skype ID: jayerome31
PROFESSIONAL SUMMARY:
To be able to apply and explore the skills and knowledge those were gained from the school l, trainings and professional experiences. To pursue an upward career movement and to boost professional growth.
PERSONAL INFORMATION:
Age : 32
Date of Birth : October 31, 1990
Civil Status : Single
Gender : Male
Nationality : Filipino
Religion : Roman Catholic
Weight : 70 kg.
Height : 5’7
Passport Number : P7185366B
Date of Issue : July 13, 2021
Date of Validity : July 12, 2031
EDUCATIONAL BACKGROUND:
Associate Course in Hotel and Restaurant Management
Saint Vincent’s College
Dipolog City
March 19, 2011
Graduate
PROFESSIONAL EXPERIENCE:
Total years of Experience: 10 years
Position : Supervisor
Company : Nando's Restaurant ( Oryx Group for Food Services )
Address : Villaggio Mall, Doha, Qatar
Date : 23rd November 2019 – Present
Job Description / Duties and Responsibilities:
Greeting guests and taking food and drink orders
Answering questions about the menu items, food sensitives and food substitutions
Giving customers suggestions for food and drinks and telling them about any special menu items
Serving non-alcoholic beverages and delivering food and beverages to the guests
Staying attentive to the needs of guests in the dining area
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
Communicating with customers to ensure satisfaction and resolve any complaints
Removing dirty dishes from tables to avoid clutter while customers are eating
Cleaning tables after customers have finished their meals
Processing customer payments
Following health code standards with regards to handling of food
Performing opening and closing procedure with SOP and updating all restaurants checklist
Making end of day operations reports
Position : Barista
Company : Soho Coffee Co. (Qatar Airways SSP LLC)
Address : Hamad International Airport, Doha, Qatar
Date : 13th May 2014 - 13th May 2018
Duration : 4 years
Job Description / Duties and Responsibilities:
Provide quality customer service, including interacting with customers, answering enquiries and effectively handling customer complaints.
Provide proper training and development of company’s SOP for new team members.
Responsible in making orders for pastries and sandwiches.
Responsible for preparing or serving hot or cold beverages such as coffees, teas, pastries and any kinds of sandwiches.
Serve the food and beverages orders to the guest in a proper way.
To clean or sanitize work areas, utensils, or equipment. To follow health and safety guidelines.
Responsible for checking the temperatures of freezers, refrigerators, chillers, or heating equipment to ensure proper functioning.
To receive the stock supplies or any retail products.
To perform the proper ways of order taking procedures and suggestive selling that might appeal to the customers.
Follows cash handling procedures and cash register policy such as receive and process customer payments.
Always make sure to give the receipt to the guest
Position : Barista
Company : Bo’s Coffee (Ws and Landin Inc.)
Address : Mactan Cebu International Airport Authority, Cebu City
Date : 31st January 2012 – 03rd April 2014
Duration : 2.3 years
Job Description / Duties and Responsibilities:
Assisting the outlet manager to plan, organize and supervise all processes of the outlet and to provide hands – on support to all colleagues within the outlet.
Ensures the highest levels of service and courtesy are provided to all guest.
Assist in conducting team briefings as directed by management.
Ensure and maintains an effective link between the bar and service area.
Consistently monitors the quality of food and coffee being served.
To ensure the service operations smooth, to follow standard procedure.
Upselling and exceed guest expectation
Provide exceptional supervision and service
To make sure outlets are ready to serve the guest
Monitor and track wastages
Position : On-Job-Trainee
Company : Top Plaza Hotel
Address : Dipolog City, Zamboanga del Norte, Philippines
Date : 20th July 2010 – 13th September 2010
TRAININGS & COMPETENCIES:
Level 1 Award in Food Safety in Catering
Highfield Awarding Body for Compliance
Qatar Airways SSP LLC Training Room
SGS Qatar W.L.L Al Mana Tower 9th Floor Doha, Qatar
Date of Assessment (May 13, 2014)
Certificate Number (1535228)
Basic Life Support
First Aid With CPR & AED
Pioneers Tec
CCertificate Serial Number : 215013
Date Issued: April 16, 2023
REFERENCES:
Name : Mr. Cyrus Roque
Company : Oryx Group for Food Services
Position : Training Manager
Mobile Number : +974******** / +974********
Email Address : *****@********.***
Name : Ms Happy Java
Company : Qatar Airways SSP LLC
Position : Unit Manager
Mobile Number : +974********
Email Address : *****@*****.***.**
I hereby certify that the statement, data, information and documents stated and attached herein are the factual truth to the best of my knowledge.
Jaye Rome Ybañez Baguinat
Applicant Signature
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