Food Service Quality Assurance
Resume:
MW
MARGIE WATSON
Professional Summary
Graduate student with Bachelor's in Social Psychology interested in social work skills. Over 3 years of experience in trauma-informed care and assisted in delivering behavior analysis services. Adequate understanding and use of Homeless Management Information System (HMIS). Military Veteran with Secret Security Clearance and 13+ years of proven experience in the United States Army. Accomplished measurable results while in a dynamic, fast - paced environment.
Work History
Our House Inc - Program Coordinator
Colorado Springs, CO
07/2022 - Current
Our House Inc - Skills and Activity Provider
Colorado Springs, CO
08/2020 - 08/2022
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
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● Provided ongoing direction and leadership for program operations. Organized and managed program development from conception through successful execution.
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● Designed program implementation and maintenance plan. Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
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Collaborated with other program coordinators to achieve consistency in program objectives and services.
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Provided technical support to staff with necessary resources to carry out duties successfully.
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Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
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Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
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Kept program-related data accurate, up-to-date and easily accessible for accessibility.
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************@*****.***
Colorado Springs, CO 80925
Skills
● Quality Assurance
● Training and Development
● Organization/Communication
● Counseling
● First Aid
● Leadership
● Operating Systems
● Quality Assurance
● Vista
● Policy Implementation
● Microsoft Office Suite
Operating Systems: Mac / Microsoft
Windows (95, 98, XP, Vista), Windows
7, Windows 8, Windows 10
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● Customer satisfaction
● Food safety
● Mac
● Personnel
● Rapport
● Crisis Intervention
Education
2022
Grand Canyon University
Phoenix, AZ
Master of Science: Mental Health Services
2018
Park University
The Place - Direct Care Counselor
Colorado Springs, CO
09/2018 - 12/2021
ACES - Behavioral Therapist
Colorado Springs, CO
09/2017 - 08/2018
UNITED STATES ARMY - Food Service Manager
05/2008 - 01/2015
Responsible for overall daily activities, welfare, and progress of individuals.
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● Set standards of goodwill and service with those they meet. Implement daily activities, goals, and learning experiences to help enrich, teach, and grow individuals in their care.
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Create individualized programming based on individuals' personal interests and needs, as well as identified goals.
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Ensure work, attitude, conversations, and goals directly support the mission statement of Our House Inc.
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Promote community awareness of the abilities of individuals with disabilities while maintaining reasonable confidentiality.
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• Assisted case managers during intake process
• Supervised of youth in accordance with facility rules and regulations.
• Assisted youth in increasing self-efficacy while reducing risky behavior.
• Provided delivery of appropriate and effective program services.
• Prepared healthy foods based on personalized nutrition plans.
• Arranged and helped with medications according to established schedule.
• Updated and maintained the membership database on a consistent basis.
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Implementing Behavior Intervention Plans created by Board Certified Behavior Analysts and Clinical Supervisors
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● Motivating their clients and helping them reach their highest potential Created successful behavioral modification programs for more than 2 families or individuals in less than one year
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Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights
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Oversaw the professional development of 63 employees while providing detailed monthly counseling and professional growth charts
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Maintained 100% accountability of over $200K assigned personnel and culinary equipment
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Provided quality food services and food preparation for 500 customers daily; resulted in a 95% customer satisfaction rating
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Planned and conducted over 40+ food service and nutritional programs; counseled individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life
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El Paso, TX
Bachelor of Arts: Psychology
Certifications
First Aid Certification
QMAP Certification
US Army - Food Service Specialist
03/2002 - 05/2007
Trained 63 food service personnel in the principles of food safety and dining facility operations
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Performed proper storage and labeling procedures of meats, poultry and other perishable items; resulted in less than 6% spoilage rate.
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Cleaned and inspected equipment, kitchen appliances, and work areas daily to ensure cleanliness and functional operation; satisfied OSHA regulation with zero discrepancies.
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Developed rapport with customers, vendors and team members from diverse groups and backgrounds; exceeded customers' expectations.
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Performed preliminary food preparation procedures and composed food menus as listed on the production schedule.
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Set up serving lines, garnished food items, and applied food protection techniques and sanitation measures to ensure overall food safety for 300+ clients daily.
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