Customer Service Team Members
Resume:
Mario
Caporuscio
Las Vegas NV *****
Supermario77.mc@gmail .com
Effective and creative manager ready to share my expertise in retail operations and contribute to the goals and success of retail store operations. Innovative and customer-service driven Store Manager with wide working experience in retail store operations. Skills
• Operational Leadership & Team Development
• Proficient Governmental & Safety Requirements
• Demographic Marketing Awareness
• Accounting, Financial, P&L Skills
• Effective Goal Planning
• Labor & Scheduling Control
• Effective Written & Oral Communications
• Hiring & Training New Employees
Experience
MARCH 2004 – OCTOBER 2019
Store Director / Ralphs Grocery Store, Orange County, California
Responsible for all phases of operations within the store. Managed ten departments maximizing sales, minimizing shrink and controlled labor and non-labor expenses in order to exceed profit goals set forth by the company.
• Acute focus on gross profit margin, inventory control, company KPI’s and reducing shrink
• Achieved top sales growth in my district for ten quarters
• Awarded multiple safety awards given on a yearly basis for achieving company goal of zero accidents as well as exceeding company percentage goals
• Recognized as the third best shrink performance in the chain consisting of 178 stores
• Senior lead in special assignments related to remodeling and grand openings of ten Ralphs stores
• Managed and executed the first in-store Starbucks in the company which became the model for future openings
• Implemented and provided leadership focus to all team members to delivered a strong & positive customer service experience
• Consistently achieve labor budgets without compromising customer service
• Executed all product merchandising initiatives and visual displays
• Communicated with vendors and merchandisers to help solve sales and merchandising opportunities
2
JULY 1994 – MARCH 2004
Co-Manager / Ralphs Grocery Store, Orange County,
California
Supervised all store personnel by observing and enforcing all company policies and procedures. Worked one-on-one with all team members and became a trusted manager. Per formed all Store Director functions in the store during Director’s absence.
• Developed effective mechanizing standards based on the demographic of each store location to maximize sales and profit
• Lead and administered all food safety programs
• Trained and managed all store team members on all processes and work safety standards
• Assisted in the inventory management of over 25,000 SKU’s
• Managed bookkeeping functions involving cash management, deposits and payroll expenses
• Selected as a team lead for the training and implementation of the new point of sales system MARCH 1990 – JULY 1994
Department Manager / Ralphs Grocery Store, Orange
County, California
Responsible for the overall operations of my department including customer satisfaction, supervision of department team members, scheduling of labor, ordering and inventory of product, sanitation and health standards, completion of paperwork requirements while maintaining the highest standards in the department.
• Kept excellent department safety standards while maintaining strong communication with my teams
• Informed my team of all upcoming marketing and promotional events to help drive sales
• Ordered and processed new inventory and lead the store in identical sales while consistently lowering shrink numbers
• Effectively managed daily tasks while providing auxiliary support to other departments whenever necessary
• Consistently meet the needs of each customer and followed through to drive residual business Education
Saddleback Valley College / Irvine, CA
AA Degree – General Studies
Skills
Microsoft office, bookkeeping, scheduling
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