Jimmien Strong

Professional Summary

Solutions-driven and results-oriented Customer Service professional with years’ experience and the ability to analyze complex situations and produce practical solutions. A motivated self-starter the ability to work independently and require minimal supervision to complete tasks. Excels in multitasking in a fast paced environment and completing projects within time constraints. Superior customer service, communication, and computer skills.

Areas of Expertise

Time Management

Communication Skills

Supervisory/Coaching

Decision Making

Conflict Resolution

Self-Motivation

Leadership

Client/Staff Training

Adaptability

Teamwork

Analytical Skills

Sales/Marketing Skills

EDUCATION and CERTIFICATIONS

B.S., Frostburg State University, Liberal Studies with a concentration in Sports Administration and Dance, 2005

Certified Referee, National Football League (NFL), 2014

Therapeutic Crisis Intervention (TCI) Certified, (Board of Child Care), 2010

CPR Certified

PROFESIONAL EXPERIENCE

G4S Secure Solutions/ Allied Universal

Security Guard

03/2021- Present

I was responsible for securing the parameter and access to a construction site by way of different post and gates. I maintained security by checking badges and guest list. I also issued guest passes and escorted clients and other personal on site.

Washington Nationals Baseball,

Box Office

03/2019 – 03/2020

Met and greeted all guests buying tickets at Nationals Park, check for valid tickets when necessary. Was personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality in regards to the ballpark app and any other box office issue. Assisted guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas i.e. parking lots and Metro. Established and maintained cooperative relationship with those contacted in the course of work. Received and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff. Retained an extensive knowledge of the team, Nationals Park layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures. Enforce venue, team and league rules, regulations and policies. Cohesively worked in conjunction with other departments, including Metropolitan Police Department, security, food service, Guest services, retail, parking, custodial/housekeeping, and maintenance. Performed additional functions and activities as directed by the Box Office Manager.

United Parcel Service (UPS), Package Handler 03/2018 – 06/2019

Maintain the integrity of shipments to preserve the condition of products during loading, unloading and packaging. Coach and assist newly hired UPS employees in packaging, loading, unloading safety, and navigation protocols. Demonstrate quality training by developing methods and techniques to help my peers fully understand and quickly learn specialized procedures in the transporting and disposal of hazardous materials. Lifting and sliding packages weighing up to 70 pounds onto convey belts. Sort packages to correct location according to label and load chart. Insured packages are moved with quality and the customer satisfaction in mind. Scan each package to confirm package arrival and condition. Use extended loader to assist with loading packages in cornerstone order.

Instacart, Personal Shopper 2017 - 2018

Responsible to reasonable business-related customer service request, using proper oral communication and presentation skills. Resolved Customer complaints and adjusted orders. Managed multiple shopping orders and purchases. Met with incoming customers and provided immediate assistance. Worked flexible schedule to accommodate changing customer. Verified if item on order is accounted for and accurate. Contacted customer if item was out of stock for substitution or refund customer. Promptly delivered groceries to appropriate customers. Met and surpassed productivity targets and quality standards.

Safeway, Home Shopper 2015 - 2017

Filled grocery orders that customers have placed online. Effectively operated a hand-held computer to assist with various aspect of customer orders. Gathered the products on the customers' shopping list and ensured order accuracy and product quality and freshness. Packaged the orders and prepare them for shipment.

Eastern Board of Officials (EBO), Football Official 2014 - Present

Demonstrated extensive knowledge of Football rules and policies. Participated in safety training and safety inspections. Complies with all safety rules and regulations. Suggested methods of preventing hazards to safety committee. Enforced all rules during the game. Interacted with players in a respectful, cooperative manner. Was responsible for overseeing Varsity, Junior Varsity, and Middle School games, along with high school girls flag football games for the District of Columbia Interscholastic Athletic Association (DCIAA).

Washington Nationals, Guest Experience Representative 2004 - 2005

Met and greeted all guests entering Nationals Park, check for valid tickets when necessary. Was personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality. Assisted guests by providing accurate directions to seating section and key attractions within Nationals Park and surrounding areas i.e. parking lots and Metro. Established and maintained cooperative relationship with those contacted in the course of work. Received and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff. Retained an extensive knowledge of the team, Nationals Park layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures. Enforce venue, team and league rules, regulations and policies. Provided immediate assistance to and emergency notification of guests in the event of an accident or injury. Monitored all public areas to maintain order and safety. Performed daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff. Cohesively worked in conjunction with other departments, including Metropolitan Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance. Performed additional functions and activities as directed by the Sr. Manager, Guest Services.

Macy’s, Cashier and Sales Associate 2003 - 2004

Maintained friendly and professional customer interactions. Described use and operation of merchandise to customers. Verified that all merchandise standards were maintained on a daily basis. Worked as a team member to provide the highest level of service to customers. Received and processed cash and credit payments for in-store purchases. Shared product knowledge with customers while making personal recommendations. Exceeded targeted sales goals by 100%. Opened and closed the store, including counting cash, opening and closing cash registers. Placed special merchandise orders for customers.

Good Shepherd Center, Residential Counselor 2010 - 2012

Assisted clients in their living quarters with daily activities such as washing clothing and cleaning up. Assisted with recreational activities outside of living quarters. Transported clients to different locations. interacted with clients at the hospital, and maintained a client’s behavior by using Therapeutic Crisis Intervention skills.

Affiliated Computer Services, Customer Interaction Specialist 2004 - 2006

Performed market research to ensure that the customer was getting the best deals Sprint had to offer. Provided excellent customer service to Sprint and Nextel cell phones owners. Increased company revenue by successfully cross-selling additional cell-phone related services and products. Performed credit checks. Maintained high customer retention rates through successful in-sales and upgrades. Performed technical support and troubleshooting functions such as, voice mail set-ups, resets and other components. Generated financial adjustments and developed payment plans to assist customers in maintaining current and active cell phone billing.

Residential Certified Medical Technician (CMT) 2012 - 2014

Managed two group homes with high and low functioning special needs clients. Completed the grocery shopping, distributed medications, transported clients to work, day programs, Doctor’s appointment. along with taking them to and Scheduled client’s doctor appointments. Assisted with clients with cooking, cleaning, and everyday duties.

Maryland National Capital Park and Planning Commission, Director/Counselor 1996 - 2001

Was responsible for supervising, coaching, and teaching children between the ages of 5 to 15 how to play basketball. Scheduled, coordinated, and conducted practice. Traveled with players to and from competitions. Met with legal guardians by request to discuss progress and success of their child at the camps. Documented and maintained collection of needed paperwork for player to attend camp, play, travel, and compete in competitions.

TECHNICAL SKILLS AND PROFESSIONAL DEVELOPMENT

Microsoft Word

Microsoft Excel

Microsoft Power Point

Communications Training

Emergency Response Training

TCI Training

VOLUNTEERISM

DC Divas

Running Back & Linebacker

2009-2019

Frostburg State University

Alpha Phi Alpha Fraternity Inc. (Mu Upsilon Chapter)

Public Relations Specialist/Advertising Specialist

2005-2008

Baltimore Nighthawk

Running Back & Linebacker

2008

Baltimore Burn

Running Back & Line Backer

2002-2007

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