Customer Service Data Entry

Ana M Sinsel

*** ************ *** ***********, ** 30567

770-***-**** adyfb8@r.postjobfree.com

Experience

RECRUITER CARTER’S DISTRIBUTION CENTER 01/2021-11/2021 Braselton, GA

Contacted job applicants to inform of application status. Screen incoming resumes and application forms. Interview candidates (via phone, video and in-person). Advertise job openings on the company’s careers page, social media, job boards and internally. Provide shortlists of qualified candidates to hiring managers. Send job offer emails and answer queries about compensation and benefits. Monitor key HR metrics, including time-to fill, time-to-hire and source of hire.

Participate in job fairs and host in-house recruitment events. Collaborate with managers to identify future hiring needs. Consult new hires and help them onboard. HUMAN RESOURCES ASSISTANT BENSON’S BAKERY 01/2017-12/2020 Athens, GA

Assist with day-to-day operations of the HR functions and duties. Provide clerical and administrative support to Human Resources executives. Compiled and updated employee records. Responsible for the intake within applicant tracking system. Developed jobs positions, recruited candidates, and scheduled interviews to fill vacant positions. Guide new employees through orientation and on-boarding, explained documentation requirements to facilitate HR Process. (I-9, G-4, E-Verify).

Developed training materials and benefits packets for new hires. Conducted job applicant background checks in accordance with policy and procedures. Prepared and posted job openings to appropriate job sites and newspapers. Drove employee feedback to deliver information to management for corrective action. Helped with employee termination processes.

Created, organized and maintained employee’s personnel files to keep sensitive data secure. PROBLEM SOLVER AMAZON 01/2014-11/2016

Tampa, FL

Helped locate merchandise based on customer needs on a timely manner. Teamwork with staff to implement new customer service initiatives.

Informed customers about product lines and services offered by company. Responsible to work on production lines, to receive and organize merchandise. BILINGUAL CSR GENERAL DYNAMICS (MEDICARE) 03/2011-12/2013 Tampa, FL

Answer incoming calls to provide customer service for Medicare Health Insurance. Handle hospital, medical and durable medical equipment claim inquiries and concerns. Compare and enroll beneficiaries in Medicare drug plans and Advantage RX plans.

Research procedure codes on fee schedule to determine if services are covered. Answer inquiries regarding customer accounts and provide claim adjudication process of the Medicare coverage and payment guidelines.

Escalate concerns for review and initiate investigation of claim and drug plan complaints. Research appeal decision letters to explain appeal status and decisions. Train new employees and review quality measures. DATA ENTRY BUILDER'S 01/2008-12/2010

Dunwoody, GA

Identified and corrected data entry errors to prevent duplication across system. Review database entries to verify regulatory compliance. Create spreadsheets to track important customer information and orders.

Organize existing data in a spreadsheet. Verify outdated data and make any necessary changes to records. Perform regular database backups to secure data. Review data for deficiencies or errors. Assist with special projects that require large amounts of data entry. SALES ASSOCIATE NORDSTROM 01/2006-12/2007

Miami, FL

Provide customer service. Arranged new merchandise to encourage customer sales and move overstock items. Helped average of 40 customers per day by responding to inquiries and locating products. Offered products and services consultations and employed upselling techniques. Answered incoming calls to provide store products and services information. Worked with fellow sales team members to achieve group targets. Provide personal shopper techniques.

CUSTOMER SERVICES /SALES DELL CALL CENTER 03/2004-12/2005 Panama City Panama

Answer inbound calls from USA, Mexico, and Colombia. Generating leads. Meet and exceed sales goals. Negotiate all contracts with prospective clients. Help determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports.

Coordinate sales efforts with marketing programs. Provide customer service. Education

04/2003 UNIVERSIDAD LATINA DE PANAMA CHIRIQUI

Bachelor of Science: Business Administration

Skills & Abilities

Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Ability to speak, read and write Spanish fluently. Written verbal and communications skills.

ICD-9/10, Revenue, CPT/HCPCS codes.

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