Anna Denysiuk

Customer service

Ormond Beach, FL 32174

adyf9b@r.postjobfree.com

+1-386-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Residence Inn by Marriott - Daytona Beach, FL

January 2023 to Present

1. Taking, cancelling, and changing room reservation requests 2. Investigating and resolving customer complaints or questions immediately 3. Processing guest departures including calculating changes and receiving payments and money authorizations

4. Answering telephone calls and relaying messages 5. Maintaining an inventory of reservations, vacancies, and room assignments 6. Answering inquires about the hotel and its services through the telephone, email, or in-person 7. Handling wake-up calls and a myriad of other guest requests Travel Agent/Customer Service

Travel agency “ Intour-Voyzh” - Ukraine

June 2019 to January 2022

• Promoting and marketing the business

• Customer centricity

• Managing budgets

• Maintaining statistical and financing records

• Preparing promotional and materials display

• Meeting profit and sales target

• Focus on customer satisfaction

Customer Service Representative

"Princess Cruises" - Santa Clarita, CA

November 2011 to May 2020

• Demonstrated genuine hospitality while greeting and establishing rapport with guests.

• Affected quick resolutions to customer problems.

• Multitasking, guest service focused.

• Quickly recorded transactions in MICROS system to deliver prompt service.

• Developed and maintained positive working relationships with others to reach business goals.

• Received frequent customer compliments for going above and beyond normal duties.

• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

• Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Education

Master's degree in Russian language and literature (teacher) 2. V.N. Karazin Kharkiv National University

2005 to 2010

High School Diploma

1. Multidisciplinary gymnasium

2005

Skills

• CLIENT RELATIONS (5 years)

• CUSTOMER SERVICE ORIENTED (5 years)

• EXCELLENT COMMUNICATION SKILLS (Less than 1 year)

• Spanish (10+ years)

• Russian (10+ years)

• Guest Relations Experience

• Translation

• Microsoft Excel

• Multilingual

• Bilingual

• Public Relations

Languages

• Spanish - Fluent

• Russian - Expert

• English - Fluent

• Ukrainian - Expert

Assessments

Front desk agent (hotel) — Proficient

September 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Work motivation — Proficient

December 2022

Level of motivation and discipline applied toward work Full results: Proficient

Attention to detail — Proficient

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

December 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

December 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Social media — Familiar

December 2022

Knowledge of social media techniques and analytics interpretation Full results: Familiar

Attention to detail — Proficient

December 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Familiar

January 2023

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Medical terminology — Familiar

January 2023

Understanding and using medical terminology

Full results: Familiar

Medical billing — Completed

December 2022

Understanding the procedures and forms used for medical billing Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Strong client relations

• Guest relations professional

• Bilingual capability in Spanish, English, Russian, Ukrainian writing and speaking fluently.

• Guest relations professional

• Creative problem solver

• Customer service oriented

• Excellent communication skills

• Issues resolution

• String work ethic

• I always show motivation and enthusiasm in the approach of my daily duties.

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