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Customer Service Follow Up

Location:
Mumbai, Maharashtra, India
Posted:
July 22, 2023

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Resume:

Prakash Vinayak Gaikwad

Email: adyf8f@r.postjobfree.com Contact: +91-750******* / 820-***-****

EXPERIENCE SUMMARY

I am motivated Individual . My ability to learn quickly& leverage new skill has

helped my employers to establish competitive presence in the field.

Sharp Logistics Pvt, Ltd.

It's leading Logistics Company in Mumbai.

Designation: Senior Executive

Duration: 14th Dec 2020 To Till date

Job Profile

Complete handling of shipment from the booking stage to delivery of shipment at destination. Follow up with s/line, co-loader & overseas on the shipment and updating customer / client on the status of the shipment.

Handling project cargo.

Co- ordinate with the shipper for B/L draft & File the shipping instructions with the shipping line.

Co-coordinating with shipping line,Shipper, customers and others parties related to shipments.

Preparing & maintain weekly / monthly report for the customers and internal stakeholders.

Addressing customer queries & closing as per 100% customer satisfaction.

Keeping a close track on shipments from booking stage, to the follow up for HBL & MBL releasing & completion on invoicing of files.

Vendor Invoicing.

Sending timely pre –alert

Co-Coordinating with the team and supervisors and Customer service unit ensuring smooth flow of work.

Panalpina Global Business Services (I) Pvt. Ltd.

It is one of the leading Freight Forwarding Company in the world.

Designation - Senior Executive

Duration- 15th January 2018 to 29th August 2019.

Location -– Mumbai.

-

Job Profile

To do Export documentation as assigned in each day from Panalpina worldwide offices and agents on different systems.

Key Activities

Pre -Post Shipment Export documentation planning process for all the shipments.

Creating & Finalizing the shipment in SAP system including end to end export process, right from sending SI to the carrier to releasing House BL to the customer.

Handling different types of shipments-MCC, Direct Shipments, SCO, BCO, L/C Shipments, DG cargo, Pharma shipments, Reefer shipments, etc.

Working on all PANALPINA systems-SAP_TM V.50, Pantrace, SCP, Intrac, .AMS Webtool, PUMA Speed, IHT, Etc.

Co-ordination with Shipper, Carrier/Shipping Line, Sub-Contractor, Origin &

Dest. PANALPINA counterparties, Internal Stakeholders, Consignee in case L/C, etc

Sending Regular reports on pendency of shipments, AMS & Security Filling and productivity reports.

Maintain the track of AMS / ACI vessels and ensure all missing shipping instructions to be completed Before AMS / ACI cut off.

Working Knowledge of Purchase Oder Management.

Shipco IT Pvt.Ltd.

It is one of the leading neutral NVOCC.

Designation - Senior Officer.

Duration- 4thApril 2016 to 10th August 2017.

Location -– Pune.

Job Profile

To key data for Export documentation as assigned in each day from Shipco worldwide offices and agents on different systems.

Key Activites

To cross verify shipment details as per manifest.

Amend shipment details as per container load plan and

shipping documents.

To co-ordinate with Documentation team for correct updation.

To create HBL and MBL.

To send SI to the carrier via EDI or manually within cut off.

To check exception prior sending SI to carrier.

To contact origin office when job is closed on a daily basis

Vendor Invoicing.

DHL Logistics Pvt. Ltd.

It is one of the leading Logistics Company in the world.

Designation- Process Associate

Duration- 3rd Dec 2012 to 1st April 2016

Location - – Mumbai.

Job Profile

To provide instructions regarding the management of export and import documentation within the global control tower.

On

Key Activities

To create new shipments.

To co-ordinate with control tower regarding shipments.

To check documents are prepare with accuracy.

To send Pre- alert to customers.

Update all parties related to the shipments.

To raise tickets for incorrect documents.

KAMANI OIL INDUSTRIES

It is one of the Leading Manufacturer of Edible oils in India.

Designation- Branch executive

Duration- From March 2002 to Sept 2008

Place- Pune.

Job Profile

To keep day to day records of activities in branch

Key Activities

To look after Accounting and Book keeping.

Provide daily rates to customers about products.

Follow up with debtors for payments.

Prepare sales invpices.

Keep record of stocks.

To look after logistics.

Report to H.O regarding daily transaction of the branch .

Assist branch manager in day to day branch activities.

EDUCATIONAL QUALIFICATION

Passed B.Com in 2001 from Ness Wadia College, Pune.

Passed MBA in 2011 from Trinity College, Pune University

ADDITIONAL QUALIFICATION

Basic Computer Fundamentals ( M.S.Office)

Knowledge of Capital Market

Tally

SAP TM V50

PERSONAL DETAILS

Date of Birth - 30th May 1978

Address - 2/271/3529, Tagore Nagar, Behind Mhada Bldg,

Vikhroli (East) Mumbai-400083.

Sex - Male

Marital Status - Married

Languages Known - English, Hindi, & Marathi

Passport Available - Yes

Place-

Date- Prakash Vinayak Gaikwad



Contact this candidate