Customer Service Representative
Resume:
SCHUYLKILL HAVEN, PA *****
adyf6k@r.postjobfree.com
JESSICA TYLER
SKILLS
Attention to detail, active listening, positive attitude, types 75 wpm, conflict resolution, problem solving and patience. EXPERIENCE
Private Home Care, Schuylkill Haven, PA — Senior Caregiver NOVEMBER 2021 - FEBRUARY 2023
● Assisted with physical therapy, exercise, and general health
● Administered and managed medication
● Performed housekeeping duties including laundry, grocery shopping, and cleaning
● Planned and prepared meals according to dietary restrictions
● Provided transportation to appointments and shopping
● Helped with day-to-day and long-term management of personal affairs IQor, Remote — Temporary Senior Agent
MARCH 2021 - NOVEMBER 2021
● Took incoming calls.
● Handled questions regarding medical bills and updating necessary account information.
● Resubmitted claims to insurance companies and updated insurance company claim information.
Ollie’s Bargain Outlet, Pottsville, PA — Freight Flow Supervisor October 2020 - March 2021
● Received incoming trucks and unloaded freight from trucks.
● Assured freight was stocked on the sales floor in a timely manner.
● Handled customer service issues and came to resolution.
● Enter data into the AS400 program and email to appropriate departments. Alpha Mills Corporation, Cressona, PA — Warehouse Associate MARCH 2016 - FEBRUARY 2019
● Used scanning gun to pick orders.
● Assisted with audit checks.
● Created shipping pallets for bulk orders.
● Made shipping boxes and labels for customer orders. Choice Pet Supply, Westport, CT — Assistant Store Manager JANUARY 2013 - AUGUST 2015
● Handled all customer returns and complaints.
● Assisted customers with switching their pets over to better animal food depending on health concerns and breed of dog.
● Open and closed retail store including balancing cash registers and creating bank deposits
Omega Engineering, Stamford, CT — Customer Service Representative MAy 2008 - AUGUST 2011
● Conferred with customers via telephone.
● Created new orders, service orders and canceled orders.
● Checked to ensure that appropriate changes were made to resolve customers’ issues. Informed customer of changes also.
● Determined charges for services requested, collect deposits or payments, or arrange for billing.
EDUCATION
Schuylkill Haven Area High School, Schuylkill Haven, PA — HS Diploma
AUGUST 1996 - JUNE 2000, Schuylkill Haven, PA
Studied Business Program.
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