Machine Learning Customer Service

TANJELA AKTER

[ adyf5b@r.postjobfree.com Ó +880********** Khilgaon, Dhaka, Bangladesh

https://www.linkedin.com/in/tanjela-akter-84473b1aa/ https://github.com/TwistNemo TECHNICAL SKILLS

Programming Language

• Python, SQL, Java, JavaScript, C/C++

Data Science Tools

• Power BI, Excell, Tableau, Google Sheet,

jypyter Notebook, Numpy, Pandas, Matplotlib.

Web Technologies

• HTML, CSS, Bootstrap, Tailwind, React JS,

Nodejs.

Others

• Machine Learning, NLP, Deep learning, Ms

office, Latex, Github.

EXPERIENCES

Nov 2022- Present

• Coding Instructor at "Dreamers Academy ".

April 2023

• Digital Marketing Intern, at "BoomersHub".

April 2021

• WordPress Intern, at "Xarray".

PROBLEM SOLVING

• Solved around 400+ problems in various On-

line Judge.

• codeforces 150+ problem solved

• UVA 50+ problem solved

• Hackerrank 50+ problem solved

• CodeChef 50+ problem solved

RESEARCH EXPERIENCE

• Project: Analyzing alignment between dark

matter and baryonic matter in large elliptical

galaxies using Hubble Space imaging data.

(Website-Link)

ACHIEVEMENT

• 5th / Sust Science Arena Physics Olympiad.

• General Govt. Scholarship Academic 2017.

EDUCATION

Shahjalal University of Science and Technology, Sylhet, Bangladesh

B.Sc in Physics: 2018 – 2023

CGPA: 3.19/4.0

Ideal School And College, Dhaka

HSC : 2015 – 2017 GPA: 5.0/ 5.0

Ideal School And College, Dhaka

SSC : 2013 – 2015 GPA: 5.0/ 5.0

RESEARCH AND PROJECTS

Skin Cancer HAM10000 Datasets [ Thesis ]

• Created machine learning model using various data analysis techniques and evaluated their effectiveness on the model to determine the most optimal approach.

• Python, Deep Learning, Tensorflow, Keras.

Road Accident Prediction Using Machine Learning [Github]

• Analyzed traffic accident severity using traditional machine learning models

• Python, Machine Learning, Pytorch, Keras.

CUSTOMERS BANKING QUESTIONS [Github]

• Automated filtering system for bank’s online customer service, using machine learning to classify question topics.

• Python, Machine Learning, Tensorflow, Keras

Finding Duplicates [Github]

• I have implemented various algorithms to detect duplicate entries within the data efficiently.

• Python, Difflib, Levenshtein Algorithm, Cosine similarity, Jupyter Notebook.

Self-Development Website. [Github]

• Basic Self-development website.

• Html, Bootstrap, React, React-dom, Toast, Hook.

Simple Website [Github]

• I have created a basic website using HTML, CSS, Tailwind CSS, JSON, and JavaScript.

• HTML5, CSS, Javascript, Tailwind, json.

Convention Center Website [Github]

• I have built this project using pure HTML, CSS, and JavaScript.

• HTML, CSS, Javascript.

Phone Hunter Collection [Github]

• HTML, CSS, Bootstrap, Javascript

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