Data Entry Operations Manager
Resume:
Gian Carlo O. Cotillon
Grand Monaco Heights Taytay,
Rizal, Philippines
Email Add: ******@*****.***
Mobile No: 097********
PEOS No. 00696401
PERSONAL
Date of Birth: September 22, 1986
Place of Birth: Quezon City, Philippines
Citizenship: Filipino
OBJECTIVE
To pursue a career in a multinational established company in which I can use my skills for career growth and development.
EMPLOYMENT
TTEC
February 13, 2023 – Present
Customer Service Representative (eBay Australia)
Implement rules and regulations, methods and procedures in compliance to established company rules and regulations.
Resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Provide products and services information
Shopee Philippines
November 21, 2021 – February 04, 2023
Hauling and Trucking Services associate
Managing hauling services (dispatching appropriate vehicles).
Monitoring driver logs
Receiving emergency and non-emergency calls
Notifying Sellers, Customers and Client.
Cybalink Pasig, Philippines
October 26, 2020 – August 31, 2021
HSE Administrator (CIVMEC Australia)
Organizing and Data Entry for HSE Documents.
Reports to HSE Manager for amendments of discrepancies within the documents.
Ensures the accuracy of data entry under INX Incontrol.
Ensures all saved files are under the correct server folders.
Updates and tracks personnel medical records.
Updates and tracks Vehicle Safety Calibration.
HR Data Specialist (Cybalink HR)
Organizing and filing HR Documents.
Reports to Operations Manager
Update Policies and work flow of the department.
Ensures all files are saved properly in the server.
Delivering high quality and accurate HR data and service information to the department.
Maintains HR data and employee data in archive server.
ABV Rock Group Ltd. Riyadh, KSA
October 29, 2012 – October 28, 2016
Asst. Administrator
Organizing and coordinates all activities pertaining to registration, filing and distribution of Quality Records within Quality Assurance / Quality Control Department – QRC at ABV site.
Provides administrative functions to the department. (Compiling, filing and storing of documents).
Liaise with other or interfacing departments/sections when required.
Produce relevant reports; maintain proper documentation through filing system according with the existing procedures and work instructions.
Maintains QA/QC – QRC database files. Verifies and ensures accurate registration of quality records documents distributed to archive retrieval system.
Reports and resolve any discrepancies of quality records regarding department’s procedures and work instructions.
Conduct training to newly recruit document controllers.
Developed training material for newly recruits.
Supervise the document control activities and applies current revisions of the standard.
Designs, develops and implements new formats for newly assigned projects.
Acted as Supervisor in the absence of officer in charge.
Attends meeting with COO, Project Managers, Consultants and Clients
Purple Extreme Computer Cafe
June 8 2009 – March 18 2011
Computer Assistant
Diagnose hardware and software problems, and replace defective components.
Perform data backups and disaster recovery operations.
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
Perform routine network startup and shutdown procedures, and maintain control records.
Design, configure, and test computer hardware, networking software and operating system software.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems.
Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Load computer tapes and disks, and install software and printer paper or forms.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
Analyze equipment performance records in order to determine the need for repair or replacement.
Maintain logs related to network functions, as well as maintenance and repair records.
Research new technology, and implement it or recommend its implementation.
Maintain an inventory of parts for emergency repairs.
EDUCATION
SGS Academy: Makati Philippines
ISO 9001:2015 Quality Management Documentation Course
April 19, 2017 – April 20, 2017
College: University of The East, Recto, Philippines
Bachelor of Science in Accountancy
2005-2008
Secondary: De La Salle College, Antipolo City, Philippines
March 2003
SKILLS
Language – Fluent in English, Tagalog, Ilokano.
Computer Skills – Network Administration, Trouble Shooting, Technical
Support, Microsoft Office, Adobe Acrobat. Unix,
Primavera Oracle, INX Incontrol. Foxit, PDF Sam.
Administrative – Numeracy, Attention to Detail, Book Keeping,
Calendar Management.
Strengths Personality – Bondable, Fast Learner, Manages Well In Minimum
Supervision, Diligent.
Thinker – Analytical, Good Sense And Sound Judgment In Practical
Matters, Resourceful.
Character References Engr. Arnold Sabido
QC Coordinator
ABV Rock Group Ltd.
Engr. Orlando Fababier
QC Supervisor – Mechanical
ABV Rock Group Ltd.
Benjamin Cruz Jr.
Sr. QA Officer
ABV Rock Group Ltd.
Alex Castanar
Operations Manager
Cybalink Solutions.
Contact this candidate