Administrative Assistant Customer Service
Resume:
Whitney Smith
Kenosha, WI ***40
***********@*****.*** 262-***-****
Compliance Manager
Meet or exceed expectations by using exceptional follow-through abilities!
Comprehensive background handling a variety of demands while serving as a trusted first point of contact for issues regarding scheduling conflicts and administrative needs. Recognized for excellent project management abilities and ability to adapt easily to changes in priorities, often selected to participate in special projects and assignments.
Professional Experience
American Association For accreditation of Ambulatory Surgery facilities
(Quad A),
Highland Park, IL
Investigations & National Accounts Manager 2016-Current
Ensure investigative files in all programs are processed and maintained according to the policies and procedures for managing complaints and investigations and to serve as the liaison and point of contact for national accounts and the Executive Board
Initiate investigative process and documentation, manage investigative records in conjunction with compliance and accreditation policies, facilitate the collection of additional information for the investigative committee as requested and issue investigative correspondence to facilities, Medicare/state agencies, and committee within designated timeframes.
Responsible for periodic review and revision of investigative policies and forms.
Serve as the Manager for key leaders of national accounts, act as liaison to communicate facility needs, concerns, issues of the national accounts with the accreditation manager and specialist.
Provide insight into areas of efficiency and input of areas of inefficiency to improve the customer experience and achieve consistency.
Assist in collecting and coordinating commentary on regulatory standards revisions.
Responsible for the processing of subpoenas according to legal protocols established by the organization
Medicare Specialist
Guide facilities through the different stages of the accreditation process.
Provide superior customer service and ensure facilities comply with strict Medicare timeframes and policies.
Manage survey reports and facilities’ corrective action.
CANCER TREATMENT CENTERS OF AMERICA, Zion, IL 2013 – 2016
Administrative Assistant for Education Department
Facilitated a 1-day month course to introduce employees to patient experience, maintained multiple calendars, booking conferences, scheduled meetings answered multi-lined phones, and fielding incoming phone calls on a daily basis.
Managed supply inventory and ordering for building occupied by 50+ employees.
Coordinated nursing management system, managed users, content updates and changes. Assigned skilled modules within system, educating on new oncology nursing skills needed to work in cancer care.
Worked under the Director of nursing, distributing meeting minutes for 5 meetings per month.
Patient Access Representative
Generated registration visits for multiple patient types including surgical, physician office visits, patient transfer, accepted payments, and issued receipts, verified patient demographics, completed required forms and scanning documents on a daily basis.
Increased efficiency by implementing a Lean Six Sigma project, reducing patient wait time in waiting room, enabling accurate registration process and eliminating need to sign repetitive paperwork every visit.
Helped eliminate paper waste, saved time during patient registration, and reduced costs by streamlining new process of checking-in patients.
ELLIOTT VISION CENTER, Racine, WI 2011 – 2013
Optometrist Assistant
Conducted diagnostic test for optometrist, recording and measuring vision and testing eye function.
Instructed patients in inserting and caring for contact lenses, preparing examination needs, cleaning, and arranging equipment, answering phones, making appointments, and other tasks as needed.
Education & Technical Skills
Herzing University – Online
B.A. In Health Management
Expected Graduation October 2024
Proficient in Microsoft Office (Word, PowerPoint, Excel, Access and Outlook)
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