Stacy Lyles

Washington, DC *****

202-***-****

adyf34@r.postjobfree.com

Objective

Expertise performing Customer Service that’s devoted to maximizing customer satisfaction with exceptional services and support. Knowledgeable regarding customer service standards with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting productivity to increase revenue while addressing diverse issues. CERTIFICATES

10/2022

OPSEC AWARENESS FOR

MILITARY, DoD Employees and

Contractors

10/2022

US Department of Homeland

Security Privacy at DHS-

10/2022

Unauthorized Disclosure of

Classified Information and CUI

10/2022

FEMA Computer Security

System

Diploma-2010

Medical Office Administration

Technical Learning Center

Washington DC 20001

Experience

FEMA /GDIT • Contractor 5/2021-Present

Call Center Agent •

FEMA Projects- Disaster Assistance

• Provided expertise communication to collect and record accurate data.

• Responsible for entering Private Personal Information into Federal Government Windows-database

• Assisted callers with Registration /Intake

• Assisted families who lost individuals due to Covid as well as families who experienced a Presidential Declared Disaster.

• Stella support to monitor changes reviewed, revised, recorded, and reported.

• Provided instructions phones numbers and referral while gathering detail information.

Nordstrom 4/2019-5/2021

Sorter • Customer Service Associate •

• Handled shipping labels and containers

• Used held hand device to receive customer orders

• Explained simply and clearly in response to customer questions and check for customer understanding and acceptance

• Participated in training opportunities provided by the organization or by outside entities

• Established and maintained good rapport with customers by using positive language and anticipating their needs

Amazon Prime 4/2019-12/2020

Packer • Customer Service Associate •

• Received customers online orders

• Picked orders and packed for delivery picked up

• Assisted with inventories for deliveries and online orders

• Maintained an updated knowledge of the organization's products, services, and customer service policies

Customer Support

Database Entry

Conflict mediation

Quality control

Microsoft Office

Communication

Positively engaging with customers and colleagues, providing professional and courteous support for service needs. Accomplished all production goals by working with speed and accuracy in a team and individually. Leadership

A high productivity individual with experience in processing credit, debit, and voucher programs payments for customers. Provided quality control solved and investigate issues to maintain conflict mediation.

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