Customer Service Human Resources
Resume:
Jan **** - Current
Manchester, Kentucky
TRISHA WELLS
PROFESSIONAL SUMMARY:
Talented service management professional with natural talent for leading and motivating people to achieve challenging objectives. Effortlessly builds team connections, oversees operations and improves policies to maximize efficiency and performance of each team member. Skilled in training and mentoring employees to develop every person to full potential. A service Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills. SKILLS:
Time management
Employee training and development Cross-functional team management Build successful teams Hiring and training
Creative thinking Training and development
Customer service Cash handling and security
Customer complaint resolution Manage employees
Employee scheduling
EXPERIENCE:
Manager
McDonald's
Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered. Established clear objectives and set effective policies to achieve each target with minimal waste.
Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations.
Oversaw day-to-day operations and special projects in fast-paced everyday setting. Improved the performance of individual team members by motivating and training each person.
Developed and maintained effective working relationships with team members, management, and customers.
Completed assigned tasks with little or no supervision. Followed established guidelines and procedures.
Managed daily tasks consistently and sought out opportunities to go beyond 2620 roots branch rd], Manchester, KY 40962
**************@*****.***
Apr 2014 - Jun 2016
Somerset, Ky
Mar 2008 - Dec 2010
Somerset, Ky
requirements and support business targets.
Reviewed incoming orders and assigned work to crew leader to maintain demanding schedule.
Maintained good working relationship with co-workers and management. Made sure to complete Oepe before shift end. That is the car count and my service times.
Kept work area organized and clutter-free.
Cashier
Twice as Nice
Processed checks, debit and credit cards, refunds, product coupons, and gift certificates.
Solved complaints by customers and issued credits for returned merchandise. Ordered, stocked, and rotated [Type] departments.
Operated POS cash register, handling an average of 1000 transactions on average daily.
Collected payment for customer purchases.
Greeted all customers and provided prompt and friendly service. Bagged and packaged customer orders and purchases. Verified prices and calculated totals using scanners and point of sale (POS) systems. Maintained merchandise displays, including endcaps, floor displays, and aisles. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Processed cash register transactions by inputting product costs and giving back change. Adhered to all cash handling policies and procedures. Assistant Manager
White Castle
Ensured all customers received friendly, quick, and efficient service. Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered. Partnered with general manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety. Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Developed and maintained effective working relationships with team members, management, and customers.
Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Coached and managed performance for store associates and developed bench of May 2000 - Jun 2010
Somerset, Ky
Feb 2017
Somerset, Ky
talented workers.
Coordinated work handoffs and schedules with other Shift Managers. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Attended store walkthroughs with the management team and followed-up on directives and recommendations.
Employee/Manager
Tumbleweed
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Supported back office procedures, including hiring and employment processes. Coordinated resources and schedules to meet targets and achieve our labor and sales goals.
Developed employees to improve their knowledge bases, increase team value and improve leadership potential.
Performed facility checks to verify cleanliness and client safety. Improved the performance of individual team members by motivating and training each person.
Coordinated work handoffs and schedules with other Shift Managers. Tracked labor, sales, and inventory and managed operations to maximize returns. Managed employee performance through disciplining, coaching, and counseling. Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
Interviewed, hired, and trained all employees and scheduled work hours. Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
EDUCATION:
GED : General
Pulaski Co Detention Center
I had gotten my education through an online Christian Academy then come to realize it was not credible. Then I went and got my GED my highest score was in Mathemathical Reasoning at a 150.
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