Project Manager Customer Service

PATRICIA (PATTY) HARMS

832-***-**** adyf2l@r.postjobfree.com

PROFESSIONAL SUMMARY

A focused professional with a warm engaging personality. Adaptable and willing to take on new challenges. Able to prioritize multiple tasks assigned by numerous individuals with speed and accuracy. Offering vast experience as well as a high level of confidentiality. Professional presentation and comfortable problem solving. EMPLOYMENT

CHERRY BLOCK JAN 2022 – OCT 2022

Office Assistant

Provided assistance where necessary across the company and managed day to day office operations to run 100% smoothly. Customer service, answering phones, taking online orders, tax preparation, invoicing, accounts receivable, customer resolu- tion, social media posting, sales, filing, franchise tax filing, sales tax filing, grants submission, payroll, onboarding, HR func- tions/ creating company forms for handbook, maintain employee files. RIGHT MANAGEMENT/MANPOWER GROUP 2017 - 2021

Office Administrator

Supported candidates with general questions regarding their programs. Managed monthly events, calendar creating and distribution. Summarizes data and produces reports as required. Prepares and assembles material for workshops, classes, and other internal and external events. Assisted with miscellaneous activities related to facilities/real estate, employee onboarding/exiting, etc. as they arise. Data entry for key component program to support all new and exiting employees. Worked with staff across North America region and corporate headquarters, along with colleagues from the Manpower Group of companies. Concluded with remote position supporting CRM team. Teams:

Onboarding Team, Access Support Team, Career Center Team, Resume Formatting Team, Industry Specialist Collaboration Team, CRM Data Support

THE JOINT CHIROPRACTIC 2012 - 2017

Wellness Coordinator

• Front desk coordinator greeted patients and introduced the company with details.

• Patient Daily reporting to include billing and cost vs profit, answer incoming calls to include disputes and billing issues, maintain confidentiality with patient files, Order office supplies and maintain inventory for office, Enrolled patients on membership plans/Sales, Training new hires, Hosting marketing events offsite. SAHM (Stay at home Mom) 2009 - 2012

PEGASUS INTERNATIONAL 2008 –2009

Project Secretary

• Supported the Project Manager, as well as the facilities department staff.

• Set up meetings, ordered food for meetings, receptionist relief, Weekly Meeting notes. Maintained Organizational Charts, Vacation Calendar for the department, distributing mail, Utilization Reports for the timekeeping system for the department.

SNC LAVALIN GDS 2008 -2008

Project Secretary

• Performed a wide range of administrative duties in a fast-paced environment for about 60 people, dealing with sensitive and confidential information with limited supervision.

• Supported the Project Manager and all leads as well as project group. Created, managed and maintained various SharePoint and Intranet sites. Travel arrangements, prepared itineraries and managed calendars.

• Managed office supply inventory and order supplies as needed.

• Maintained personnel information and organization charts. Distribute mail and arrange shipment of packages.

• Scheduled meetings as well as catering arrangements, e.g., organize appropriately sized rooms, ensure supplies and technology are available for the meetings.

• Ordered food as required in appropriate quantities, maintain meeting agenda and materials, organize meeting times; resolved conflicts as necessary, document and distributed meeting minutes, prepared monthly and weekly reports as required.

WORLEYPARSONS (formerly Parsons E&C) – the following projects: 2004 - 2007 Project Secretary

* Rentech Project (01/07 - 12/07)

* JCP Project/ChevronPhillips (08/05 - 12/06)

*West Africa Gas Capture and Train 2 EGLNG/Marathon Project (10/04 - 08/05) PATRICIA (PATTY) HARMS

Continued-

• Support for 150 engineers and staff. Processed and posted to E-Room/Encompass/SharePoint. Maintained calendars for Project Manager, Filing,

copying, and distributing reports. Set up meetings, Scheduled luncheons, Coordination of badges for new contract labor. Ordered office supplies, Expense Reports for managers, Typing letters and memos. PARSONS E&C - IRAQ Venture project (3/2004 - 10/2004)

• HR Admin Schedule nominee/candidate for interview, Processed applications and EEO Forms, New Hire Orientation, Created New Hire Packages, Scheduled medicals and inoculations, Passport and Visa processing.

• Worked closely with HR Manager regarding confidential and controlled documents. Maintained resumes within HR Smart database.

• Composed and mailed No Thank You Letters, Filed, typed notes from meetings, Employment verifications.

• Set up meetings, Special Projects- worked closely with lead recruiter. Posted State Mandated company posters, Pro- cessed Background Screens.

GLOBAL SANTA FE 2002- 2003

Senior Secretary to Director of HR

• Implemented Company policy revisions and drafts, Drafted and implemented Company job descriptions.

• Scheduled meetings for HR Department and Director.

• New hire orientation, travel arrangements, class training and offsite training coordination, coordination of inoculations and medical documentation.

• Answered incoming calls, greeting clients, coordinated departmental events (parties, birthdays, luncheons)

• Scheduled and coordination of vacation/sick time for HR dept.

• Special projects worked with Word, Excel, and Access, FileNet, Assisted with Company Emergency Response Training and

Procedures, worked with time sensitive documents, and controlled documents, established and maintained a filing sys- tem for confidential archived material.

LAWRENCE ALLISON CONSULTING/AKER KVAERNER 1999 - 2002 Staffing Coordinator /Reported directly to the VP of Houston office

• New Hire Orientation for contract employees, Filed confidential employee files.

• Benefits Administrator for health, dental, vision, life and ADD insurance.

• Handled all calls pertaining to insurance questions and problems.

• Input data in PeopleSoft daily, maintained a resume database- EZ Access.

• Greeted clients and all visitors, answered phones, ordered all office supplies, including printed materials.

• Designed business promotional items, Secretarial support for recruiters.

• Coordinated all office events (parties, dinners, birthdays, picnics).

• Maintained files on I-9s and W-4s for contract employees, Maintained time sheets for office employees. KANALY TRUST COMPANY 1997- 1999

HR Assistant /Direct assistant to the VP of HR

• Supervised Mailroom/Office Services (4), Ordered all office supplies, including printed materials.

• Coordinated all office events (birthdays, picnics, retirement parties, holiday parties).

• Vendors contact for office purchases, Scheduled and maintained holiday and vacation time for employees.

• Maintained files for new hire orientation, Receptionist relief, Greeted clients.

• Maintained alarm system for office spaces, provided training for alarm system.

• Worked with controlled and confidential documents, coordinated all aspects of office move, and coordinated all repairs for office to include kitchen, furniture, appliances, and locks. EDUCATION

Graduated Scarborough Sr. High, Houston Community College SKILLS

Access, Word XP, Microsoft Office, Excel, PeopleSoft, Office 365, Google, Outlook, Lotus Notes, Encompass, E-Room, SharePoint, PowerPoint, FileNet, Staff Suite, Goldmine, EZ Access, Internet savvy, bilingual in Spanish, QuickBooks, ADP, Fire Warden certified, Office 365 certified, Microsoft Teams, Typing, faxing, copying, receptionist relief, filing, scanning

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