Medical Records Customer Service
Resume:
Ernestine Ezeiruaku
Clementon, NJ *****
adyf1z@r.postjobfree.com
I am a medical reviewer who has experience in auditing medical records along with scheduling triaging insurance verification and more seeking to work for an employer we’re I can share my experience’s and also learn more to broaden my knowledge in the medical Field . Work Experience
Referral Coordinator
Dedicated senior medical center - Philadelphia, PA September 2022 to Present
Medical Termanology insurance verification triaging and scheduling appointments Front Desk Medical Receptionist
CAMcare Health Corporation - Camden, NJ
December 2020 to May 2021
1. answer all calls
2. schedule appointments
3. scan insurance documents
4. referrals
5. working Navinet
6. greeting patients along with other duties
3 Product Repair Agent
Comcast Inc - Voorhees, NJ
July 2017 to April 2020
Responsibilities
Answering all incoming calls for all 3 product phone,video, internet I fix and or educate the customers on how there equipment will work properly I also answer some billing questions along with promoting comcast service to customers as well.
Accomplishments
• Being the top TSR agent on my team.
• Having the ability to be apart of the Wind fall Winners as a Winner
• Being a Comcast agent who has 100% in TNPS as a top performer.
• being able to share my sales techniques with other Agents Office Manager/Medical Records Clerk
Penrose Medical. Pain Management Center - Elkins Park, PA October 2011 to April 2016
Handling all medical records request along with scanning prepping etc Ordering all vaccines for the office when needed
Interacting with insurance companies
Handling all referral and pre-cert's
Being HIPPA Compliant
Performing Drug Screening along with filling out Reacquisition forms Interacting with all Drug reps along with scheduling Luncheons
Verifying all Patient Insurance Information and other medical office duties Medical Records Clerk / Document Scanner
Presbyterian Medical Center - Philadelphia, PA
February 2010 to October 2011
Scanning Medical Records
Answering calls
Being Hippa Compliant prepping, Indexing along with guilty checking all records Retrieving Charts from Hospital Floors as needed daily Medical Records Clerk
Our Lady of Lords Hospital - Camden, NJ
March 2007 to August 2009
Scanned all of the ER medical records in numerical order Pulled charts for the doctors & nurses
Answered all phone calls
HIPPA compliant
Copied charts
Quality checked the work
Prepped all Medical Charts as needed
Scanned charts and put in the computer system
Customer Service Rep
Prepping & indexing Medical Records - Langhorne, PA February 2006 to March 2007
Taking calls for open Enrollment Health Coverage
Helping customers choose medical coverage that would best fit their needs Transferring calls to different departments
Being HIPPA Compliant
Front Desk Rep/ medical records clerk
Children's Health Associate
Interacting with medical Insurance companies - Delran, NJ September 2005 to February 2006
Pulling Patient Charts
Taking calls Triage them to the nurses
Interacting with medical Insurance companies
Filling charts
Setting medical appointments for the doctors
Insuring all Patients had medical coverage
Cooper Hospital
Insurance Verifier - Camden, NJ
March 2002 to April 2004
Entering insurance information in the computer system Interacting with insurance companies
Pulling charts
Bedside Insurance Interviews with patients to gather Insurance information Being HIPPA Compliant
Interacting with Patients of all kind
Education
High school or equivalent
Skills
• Customer Service
• Sales
• Medical Records
• Triage
• Medical Office Experience
• HIPAA
• English
• Medical Receptionist
• Medical Scheduling
• EMR Systems
• Insurance Verification
• Medical Billing
• CPT Coding
• Medical Coding
• Medical Terminology
• Transcription
• ICD-10
• QuickBooks
• Hospital Experience
• Patient Care
• Data Entry
• Experience Administering Injections
• Time management
• Microsoft Excel
• Computer literacy
• ADLs
• Addiction counseling
• Social work
• Continuous improvement
• Windows
Certifications and Licenses
CPR Certification
Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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