Customer Service Front Desk

Amanda Gilliard

** *******'s Road, Douglas, GA. *1535

912-***-**** *****.********@*****.***

Professional Summary

Customer and client-focused professional with great attention to detail and client service skills. Experienced in office operations and a variety of scheduling, billing, and accounting software applications. Professional, polite, and attentive with a strong work ethic and the ability to generate excitement about products and services

Core Qualifications

● Customer service

● Accurate data entry for clients and patients

● Operating computer software to complete daily duties using proprietary software as well as Microsoft Office Suite

● Account maintenance, including record keeping, scheduling, accounting functions, and managing patient and client check-ins and check-outs

● Cross-selling services

● Accounting functions, including invoice tracking, vendor payment coordination, updating and maintaining account information, and collections

● Compliance with local, state, and federal laws including following FDIC and HIPPA guidelines

● Schedule maintenance, including overseeing bookings, rescheduling and cancellations Experience

Call Center/Remote

Digital Federal Credit Union March 2022-July 2022

Effectively handle incoming calls, ensuring they are answered within two rings with a targeted individual abandon rate of 1% or less.

Assist members with general inquiries, account management, routine account related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges up too and including fee refunds, transfer of funds, stop payment requests, debit card, credit card and loan payment processing, account maintenance changes, check reorders and interaction with internal support departments and third parties. All of these requests could be made via Call Center, secure email or secure chat with one of our representatives. Front Desk/Insurance

Dr. Steve Anderson March 2020- September 2020

Facilitated patient success through great customer service, attentive scheduling, and prompt delivery of services. Responsible for scheduling visits, performing scheduling and follow-up calls, and processing payments. Followed local, state, and federal guidelines regarding medical documentation and disclosure. Communicated with patient insurance companies for billing and benefits information. Maintained patient records, created and managed daily schedules for patients and staff, and performed clerical duties as needed. Performed customer service duties in person and via phone, followed up with patients as needed, and engaged in clerical and administrative duties while working at the front desk. Customer Service and Sales Representative

Wells Fargo October 2016- August 2017

Greeted and quickly surveyed all customers per company policy to ensure positive security measures. Processed transactions accurately and efficiently in accordance with established policies and procedures. Identified customer needs and referred financial products and services. Efficiently operated computer software used to perform daily duties. Performed daily opening and closing procedures with the financial institute. Balance currency and transactions daily. Assisted customers in their selection of various accounts and financial services, and cross sold products and services. Opened, maintained and closed all account types, performed branch clerical duties. Submitted loan applications and communicated with underwriters to help provide excellent customer service. Helped customers manage their funds, answer questions regarding products and services, troubleshoot problems related to customer finances and management, research and resolved issues, and recommended relevant bank products and services to customers. Managed debit card disputes and issues. Assisted in counting and balancing vault daily.

Insurance Consultant/Call Center/Front Desk

Smile Doctors-Douglas, GA December 2015- October 2016 Answered insurance questions for patients and multiple orthodontic offices. Verify orthodontic insurance for multiple offices. Scanned in Explanation of Benefit forms into patient’s charts, posted insurance payments and made proper adjustments to the patient’s accounts. Also accepted personal payments and posted to corresponding patient accounts. Generated and mailed balance statements to customers, and completed collection calls. Scheduled appointments for multiple orthodontic locations. Responsible for patient check-ins and check-outs. Customer Care Specialist has

City of Douglas-Douglas, GA July 2015 - December 2015 Answered and routed calls, handled customer inquiries, billing questions and payment extension/service requests. Determined requirements by working with customers, answered inquiries by clarifying issues, researching and exploring answers and alternative solutions; implemented these solutions. Provided minutes for City Commissioners’ Meetings. Teller/Customer Service Representative

Colony Bank - Douglas, GA 31535 January 2010 - July 2015 Served customers, processed transactions, identified customer needs. Engaged in creating, maintaining, and closing accounts according to customer requests. Balanced station and vault daily.

Education

High School Diploma- Coffee High School 2001

References available upon request.

Contact this candidate