Customer Service Representative
Resume:
Alexander De Leon
San Antonio, TX *****
adyf0f@r.postjobfree.com
Bilingual Medical Billing and Coding Specialist with over 7 years of experience in Customer Services and over 3 years of experience in Office Management seeking an entry level position where I can utilize my skills to their fullest potential.
#readytowork
Authorized to work in the US for any employer
Work Experience
CSR/Enrollment Spec./Invoice Specialist
OfficeAlly Inc - San Antonio, TX
December 2017 to April 2020
Medical Clearing House
Responsibilities Include: Assist users with enrolling in services with Office Ally. Check documents for accuracy, and errors. Also worked in Invoicing Department, handling all incoming calls regarding Invoices, charges incurred. Work as part of the de-escalation team, in addition also negotiated terms, and conditions of the policy changes regarding invoicing. Also assisted customer with process of entering EDI/ERA enrollments, status checks, and entering of information for EDI connections. Senior Customer Service Representative
ILD Communications - San Antonio, TX
August 2015 to May 2017
Telecommunications Services
Responsibilities Included: schedule employees, handle call volume and call distribution, oversee assigned employee projects, and answer any employee concerns. Handling all escalated calls, inquiries. Assistant Office Manager
KMED LLC - San Antonio, TX
March 2012 to April 2015
Inventory Specialists/Waste Management
Responsibilities Included: supervise staff, provide high quality service to all clients, process payroll for all employees. Also ensured all departments, staff, and employees met all deadlines set for reporting of inventory for specified hospital. In addition but not limited to, warranting of all policies, and procedures for company's processes, and regulations.
Pricing Supervisor/Trainer
Hospital Inventory Specialists Inc - San Antonio, TX August 2006 to January 2011
Inventory Specialists/Waste Management
Responsibilities Included: Supervise, and oversee work flow of the department, ensure accurate, final reports met management deadlines, train new employees, also prepare, and finalize Pricing Reports for specified hospitals, warranted employee evaluations, and weekly progress evaluations of employees for General Manager.
Education
Certification in Medical Billing and Coding
Southern Careers Institute - San Antonio, TX
March 2017 to December 2017
High school diploma in College Prep.
John F. Kennedy High School - San Antonio, TX
May 1997
Skills
• Data entry (5 years)
• Typing (10+ years)
• Office management (5 years)
• Medical terminology (1 year)
• Team building (5 years)
• Microsoft office (8 years)
• Medical Billing (1 year)
• Spreadsheet Creation & Document Preparation (3 years)
• EMR Systems
• Telecommunication
• Microsoft Outlook
• ICD-10
• EDI
• CPT Coding
• Medical Coding
• ICD-9
• Medical Records
• Transcription
Additional Information
References:
Vanessa Mora - Professional (Supervisor)
Work: 360-***-**** Ext. 7220
Felicia Workman - Professional (Supervisor)
Work : 360-***-**** Ext. 7463
Irma Guillen, BS CPC, CBCS, CEHRS MBC Instructor 6963 NW Loop 410 San Antonio, TX 78238
C: 210-***-**** T: 210-***-****
Jessica Shampine - Colleague
Contact this candidate