Care Manager
Resume:
*****@***********.***
Jackie D. Ray
Accomplishments
Five years as a Family Advocate Supervisor overseeing HCBS OMH Waiver, OCFS B2H Waiver, and Family Crisis Support Services. Family Peer Advocate Credentialed. Four years as a Trainer of Family Assessment of Needs and Strengths for NY OMH Western Region. Participation on numerous committees and Boards within the mental health community including Camp Get-A-Way, FTNYS Annual Conference Committees, and the Children’s Mental Health Coalition of Western New York.
Serv Safe Certified; CPR and First Aid; Ally offering a Safe Space; Previous CDL Class B(P, A, L endorsements)
Professional Experience
Health Home Care Manager for Adults – URMC, Rochester, NY Nov 2019 – Present
Providing outreach, enrollment, engagement, eligibility screenings, assessments, and planning with adults as an
embedded Health Home Care Manager within a U of R Family Practice. Collaborating with 6 Primary Care
Physicians, Nurses, and administrative staff on a daily basis. Linkage and referrals to community providers,
programs, and resources as needed to reach physical, mental, and behavioral, health goals, as well as to
overcome social and economic barriers. Engage with patients at the practice and in the community. Monthly
billing caseload of 45 patients.
Children’s Health Home Care Manager – Pathways, Inc., Rochester, NY Aug 2018 – Nov 2019
Providing outreach and engagement for youth and families that have been referred for Health
Home services. Completing screenings and assessments to develop comprehensive plans of
care and individualized crisis plans. Collaboration with numerous providers as well as
referring to identified community providers and programs as needed. Maintaining
relationships with service providers to facilitate service effectiveness to support the youth and
families goals of wellness and to meet monthly billing requirements of up to 25 youth and families.
Family Advocate Supervisor–Hillside Children’s Center, Rochester, NY Sept 2011– May 2018
Provide leadership and supervision to assigned advocates; Communication, engagement, mentoring, and team work with both internal and external providers. Navigating systems and supporting family driven care throughout.
Family Advocate –Hillside Children’s Center, Rochester, NY Dec 2009– Sept 2011
Provided support, education, and advocacy to parents within the HCBS Waiver program. Worked collaboratively with families, team, other providers, and funders in order to assist families meet goals.
Family Child Care Owner – Precious Beginnings Child Care, Fairport, NY Sept 2004– Feb 2008
Provided families within the community safe, reliable, quality child care in a home environment. Licensed for no more than 8 children plus my own. Enrollment, marketing, cooking, programming, hiring, training, and payroll responsibilities.
Early Childhood Trainer–Independent, Las Vegas, NV May 2002 – Feb 2004
Offered training classes to child care staff on numerous Early Childhood Education topics. Trainings included: Letting Children Be Creative, Math and Science in the Classroom, Health and Safety, Classroom Management, Routines and Daily Schedules, Positive Discipline, and Parent Interactions with Staff.
Center Director–Children’s World Learning Center, Henderson, NV May 2002 – Nov 2003
Responsibilities included accounts payable, accounts receivable, marketing, budgeting, parent interactions, enrollment, staff hiring, training, scheduling, driving, cooking, and curriculum implementations. Assist with NAEYC Accreditation process and train staff for CDA.
Education
General Associates Degree (Minor in ECE)– Lansing Community College, Lansing, MI 1998
Family Peer Advocate Credential-Families Together New York State 2014; 2017
Bachelors in Educational Studies and Special Education–SUNY Empire State College 2018
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