Store Assitant/Manager
Resume:
Caren Valentino
Colchester, VT *****
************@*****.***
Authorized to work in the US for any employer
Willing to relocate anywhere
Work Experience
Front Desk Receptionist
Days Inn by Wyndham Colchester - Colchester, VT
September 2022 to Present
Welcoming guests and checking their details against their bookings
Allocating guests their rooms and providing keys
Answering phones from prospective customers and guests, taking messages and delivering them
Completing administrative tasks such as filing and photocopying
Responding to requests for help and information
Preparing room bills and ensuring prompt payments
Checking guests out, taking payments and returning deposits
Logging and passing on incidents/maintenance issues to the correct team member
Open and closing of banking for shift
Front Desk Receptionist
Travelodge by Wyndham - South Burlington, VT
June 2022 to Present
Welcoming guests and checking their details against their bookings
Allocating guests their rooms and providing keys
Answering phones from prospective customers and guests, taking messages and delivering them
Completing administrative tasks such as filing and photocopying
Responding to requests for help and information
Preparing room bills and ensuring prompt payments
Checking guests out, taking payments and returning deposits
Logging and passing on incidents/maintenance issues to the correct team member
Open and closing of banking for shift
Food And Consumables Team Lead
Wal-Mart - Williston, VT
December 2021 to June 2022
Provides and models customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment; and appropriately representing and supporting the company.
Supports the achievement of financial goals by communicating and collaborating with other team leads and store management on business objectives; delivering daily operational guidance to teams; and monitoring inventory flow processes and service standards.
Leads team associates effectively by operating as the manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates; providing consistent follow up to verify workload completion; ensuring compliance with company policies and procedures; and participating in the hiring, promotion, coaching, training, and evaluation of associates.
Maintains area merchandise presentation and inventory accuracy by leading and guiding teams in receiving, stocking, and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; zoning the sales area; signing and pricing merchandise appropriately; binning and picking merchandise; preparing, handling, packaging, labeling, and storing food to meet safety and compliance guidelines; operating and sanitizing food-related equipment; completing bin audits; working inventory exceptions; correcting shelf capacities; securing fragile and high-shrink merchandise; following proper procedures for handling and disposing of hazardous materials; and following opening and closing procedures in area of responsibility.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Assistant Store Manager
Global/Jiffy Mart - Burlington, VT
May 2021 to December 2021
Maintains business records, review cashier accountability sheets and records prescribed by the General Manager and or Territory Manager Account for ATM and
Lottery funds on a daily basis, and make deposits where applicable
Perform banking, invoicing, payroll, and/or other administrative duties as requested, adhering to all Global Partner's cash control policies.
Keep accurate fuel inventory records and report any excessive variations
Recruit, train, motivate, develop, supervise and discipline non-exempt (hourly) employees, holding them accountable for upholding operational standards.
Order and receive merchandise utilizing inventory ordering guidelines
Assist in inventory audits and control of inventory variations to 1% of sales or less.
Maintain compliance binder
Ability to ensure adequate gasoline levels as well as coordinate gasoline deliveries
Check costs on invoices to ensure charges are accurate by vendor
Operate and manager store in the absence of store manager
Assist in implementing all company promotional initiatives
Ensure quality buying experience of all guests
Assist in reporting and reviewing all environment maintenance issues and unusual occurrences to the proper authority as well as management personnel
Monitors shift cash handling and inventory. Assists in investigations of shortages/overages of $100 per month or less as well as inventory variations of 1% of sales or less
Maintains high levels of cleanliness and sanitation
Ensures store is secure and safe; complies with all safety and environmental guidelines.
Reporting any issues to proper authority as well as management.
Ensure adequate gasoline levels as well as coordinate gasoline deliveries
Engage in all company promotional initiatives
Promotes a high level of guest service
Perform duties as required by company policies and procedures (encompasses
Company Hand Book) and any other duties assigned by your General Manager/
Territory Manger.
Store Manager
Store Manager
Champlain Farms - Burlington, VT
August 2020 to May 2021
Lead day to day store operations including scheduling, training, supervising staff, overseeing the food service and coffee program.
Recruit, hire, train and motivate positive individuals to become members of the team
Develop people for key positions including
Assistant Manager
deli Managers
Work with Food Service Coordinator to develop and grow an outstanding food Grab
& Go as well as Made to Order food program
Manage inventory to maximize sales, control costs and reduce waste;
Manage cash balancing and accounting procedures.
Work to understand store profit drivers and controllable expenses including labor and cash/inventory variances
Develop business strategies to raise our customer pool, expand store traffic and optimize profitability
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Resolve customer complaints in a positive manner utilizing office and management support staff when necessary
Work to resolve any staff member matters in a timely and professional manner.
Utilize office and management support staff when necessary
Implement and enforce daily operating procedures to ensure store cleanliness standards are met, as well as food safety standards
Determine and support proper staffing to support needs of a 24/7 business
Follow merchandising and vendor policies/procedures and ensure that all staff members do the same. Ensure all merchandise is stocked and rotated, displays are attractive and priced correctly. Communicate any problems with merchandise pricing to the Price book and Marketing Departments.
Have the ability, availability and flexibility to perform established expectations of a staff member regularly, including covering shifts when necessary to ensure smooth store operation
Maintain the ability to adapt to ever-changing circumstances in a fast-paced environment
Be a shining example of well behavior, efficiency and high performance
Additional store manager duties as needed
Deli Lead
Hannaford - Middlebury, VT
March 2020 to August 2020
Lead the deli service element (olive bar, full service HMS, wet salads, grab n go, panini station, bulk meat and cheese) operations of the Deli/Bakery department and support the achievement of budgeted financial and sales goals;
Build associate and customer relations and promote a strong culture in support of Hannaford strategy;
Maintain solid communications with the management team, all associates in the store and throughout the organization.
Asst. Produce Manager
Shaws - Bristol, VT
September 2018 to March 2020
Assist Department Manager in all aspects of the operation and supervision of the Department including, but not limited to: supervision of Department personnel; providing customer service; achieving sales, gross profit, labor, shrink and inventory goals set for the Department; product ordering, quality, presentation, merchandising, organization, pricing, stocking, shelf allocation, staffing, training, turnover and morale. · Assure that all Company and Department specific policies and procedures are adhered to on a regular basis. · Perform job functions of other Department personnel in their absence and/or in addition to them. · In the absence of the Department Manager, the Assistant Department Manager is in charge of the Department and performs the management functions of the Department. · Effectively supervise 2 to 20 associates in a fast paced and multi functional environment and take appropriate disciplinary action when necessary. · Operate various store computer systems.
Assist the Department Manager in conducting periodic reviews of work practices and providing information to Store Management. · Assist the Department Manager in achieving other objectives including, but not limited to food safety, workplace safety, and company audits. · Other duties as assigned by Store Management.
Assistant Department Managers assign, review, and approve work of all clerks under their direct supervision. · Assistant Department Managers must take the initiative to foresee work that needs to be completed and see to it that it is completed in a timely fashion. · Assistant Department Managers determine appropriate staffing levels for each shift based on business needs. · The Assistant Department Manager generally prepares work schedules on a weekly basis.
Make recommendations on staffing the Department; interview and recommend hiring of Department personnel; · Assign work to, direct the work of and train Department personnel; · Assist the Department Manager in completing performance appraisals on all Department personnel; · Recommend discipline up to and including termination; to impose immediate suspension of Department personnel, subject to approval of the Department or Store Manager; · Schedule work hours and time off for Department personnel; · Authorize and assign overtime; · Accept valid excuses for absences, tardiness or leaving early. · Responsible for the supervision of the entire department in the absence of or in addition to the Department Manager. · Responsible for achieving goals established by the Store Manager and Department Manager. · Responsible to know, understand, and support department specific policies and procedures. · Ensure that associates perform their work in a safe and ergonomically correct manner. · Assistant Department Managers must take action on unsafe working conditions when appropriate.
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