Technical Support Information Technology
Resume:
Mitchell Vance
**** *. **** **., *** G, Chicago, IL 60622
619-***-**** adyey7@r.postjobfree.com
Information Technology Professional
IT Specialist Network Administrator System Administrator
Hardware/Software
Linux
Python
Technical Support
SQL
Network & System Administrator
Training
IT Planning
Network Security
Professional Experience
Zurich Insurance Group., Schaumburg, IL
Audio Visual Engineer (Sept-2021-Present)
●Test audio/video processing systems software required for system functionality.
●Create and provide SOPs and training for Technicians & and Users. Create Quick Reference guides for end users.
●Provide technical support and end-user Training on various technologies such as Crestron TSS panels, way-finders, Printer setup, wireless and Bluetooth device pairing, Microsoft Teams conference calling
Brown & Riding Insurance Services, Inc., Chicago, IL
IT Support Specialist (Sept-2020/Sept-2021)
●Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
●Train new users on use of various software and applications such as M365, MFA, Teams, outlook mobile app.
●Administer appropriate data security controls for the Brown and Riding computing environment, including controls over remote access (VPN), internet and intranet security, and login passwords.
West Monroe Partners, Chicago, IL
Audio Visual Engineer (Mar-2020/Sept-2020) 6-month contract
●Test audio/video processing systems software required for system functionality.
●Provision and manage Polycom G series codex (G7500, Studio X50/30s, Panos, trio phone systems)
●Create and provide SOPs and training for Technicians & and Users. Create Quick Reference guides for end users.
Schneider Electric, Boston, MA
Top Executive Support Technician (Apr-2019/Feb-2020)
●Monitor, update and maintain tickets in defined ticketing system. Imaging and Deployment support of PC and mobile device hardware.
● Troubleshoot software and hardware, perform routine health check of IT systems with the use of Active Directory, Office 365, AirWatch, MDM, Microsoft SCCM, Microsoft Intune.
● Training end users on how to operate the equipment.
C&N Universe, Inc., San Diego, CA
Computer Operator (Sept-2018/Apr-2019)
●Maintain and troubleshoot naval systems onboard Barges for ship personnel use such as H2S, Fenwal Fire and Flooding alarms, PBX phone and 1MC systems, cable TV, CCTV.
●Configure and trouble Cisco routers and Switches as well as run and terminate cat5e/6 cables and Fiber Optic cables. Respond to all Trouble calls from ships and maintain all records and logs.
Birch Gold Group, Burbank, CA
IT Administrator (Oct-2017/Aug-2018)
●Support information technology systems and provide support to end-users on a variety of issues.
●Resolve or escalate problems to management as needed. Document, track and monitor IT and communication problems to ensure timely and complete resolution.
●Train users in learning new company-provided applications and assists in problem solving for application issues such as CRM.
AMGEN, Thousand Oaks, CA
IS/Hypercare Technician (Apr-2017/Oct-2017) 6-month contract
●Provide technical support and end-user Training on various technologies such as Polycom Trio phone systems, way-finders, Printer setup, wireless and Bluetooth device pairing, skype for business conference calling.
Social Vocational Services, Pasadena, CA
IT Technician (Jan-2016/Jan-2017)
●Provide technical support for servers, desktops, laptops, printers and other IT resources.
●Tactically provide on-site and remote assistants to end-users for over 80 offices company wide.
●Accurately manages accurate records of client and company information and configures and maintains SonicWall Firewalls.
CVC Solution, Fresno, CA
IT Specialist (APR-2015/OCT-2015)
●Provided on-site and remote assistants to end-users for over 30 companies in Fresno county area.
●Managed hosted exchange for several clients.
● Maintained records of all client information.
Smart City Networks, San Diego, CA
Telecommunication Technician (Oct-2014/Mar-2015)
●Accommodated telephony services, internet, networking applications and infrastructure connectivity for all clients in multiple facilities.
●including planning and coordinating the use of resources at sites and installing, repairing, monitoring, and programming all data products and services. Executed proper termination of both fiber and CAT5.
US Navy, San Diego, CA
Information Systems Technician (Aug-2001 /Nov-2011)
●Operated and sustained the Navy's global satellite telecommunications systems, mainframe computers, local and wide area networks and improved system administration support for several UNIX based systems.
●Managed classified and unclassified LAN user accounts, administered data backups on classified and unclassified servers, switch, and router configurations.
Education & Credentials
Bachelor of Science: Network Security, Coleman University, San Diego, CA
CompTIA Security + Certification
CompTIA Network + Certification
Microsoft MTA Certification
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